Do not purchase. Bought two from TempraMed, does not work to prevent overheating in hot car. Ironically, they just sent out an article about this. The worst part, by using it, recognizing it doesn’... See more
Company replied
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See what reviewers are saying
Thank you to vivi cap I have 4 of these, for Year's and I have never had a problem with them 😀..... I now have insulin vials, big one and little one , and i'm gonna have to get the vivicaps med... See more
Very pleased to find that the VIVI EPI appears to be a perfect fit for Mylan's generic Epi pen. Ask your doctor to write the prescription specifically for Mylan's generic Epi pen with the words, "Disp... See more
Company replied
I'm thrilled with my new Tempramed VIVI Cap for both my Novolog Flexpen and Tresiba FlexTouch insulin pens. This is really amazing technology that's so easy to use, and I don't have to think about ice... See more
Company details
Written by the company
Protecting medications in order to save lives Providing "Last Mile" control and management solutions for all injectable and temperature sensitive pharmaceuticals.
Contact info
19481 SE 14th St, 98075, Sammamish, United States
- +1 (800) 871-9923
- info@tempramed.com
- tempramed.com
4.0
Great
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I now need less insulin.
1 September 2025
Unprompted review
I have placed my order on 14th august…
I have placed my order on 14th august from India my order is still not shipped ..after 5 days after contacting tempramed support numerous times they told me my address is not complete and they are unable to ship. I immediately replied to mail giving them all details they wanted. Now even after 3 days there is no response whatsoever.
This is not a causal order or ordered just for fun. You get it right? Its is supposed to make life easier which is already as a t1d is tough!!!!
Please sort this issue or initiate my refund. i am so tired already please I genuinely request you to expedite this entire process.
Thanks.
14 August 2025
Unprompted review
Reply from tempramed.com
Thank you for your message. We understand why you need this quickly. We cannot dispatch to India without a complete, courier-verifiable address. The details provided at checkout were incomplete, so we paused the shipment to prevent loss or return. That safeguard protects your order and makes sure it arrives at the correct destination. Once your details are correct and verified we dispatch on the same day if it doesnt fall on the weekend (unfortunately in this case it did fall on the weekend). We have done everything we can to get this right for you so that your order arrives quickly and safely.
Easy to use.
Easy to use. Keeps insulin from going bad. Not too bulky!
20 August 2025
Unprompted review
Reply from tempramed.com
Thank you so much for taking the time to share your feedback! We really appreciate your trust and are here anytime you need support.
This devise has helped me tremendously by stabalizing my sugars.
This devise has helped me tremendously. My insulin had gone bad due to incorrect temperature. My sugars were spiking and bottoming out constantly. Now with the Vivi cap I can relax and trust my insulin is correct.
19 March 2025
Unprompted review
Reply from tempramed.com
Hi Debbie, Thank you so much for sharing your experience! We're so pleased to hear that the VIVI Cap is making such a difference for you. Insulin stability is critical, and it's why we do what we do. It means alot to us to know our product is helping you manage your health with greater confidence and peace of mind.
I have been trying to get help
I have been trying to get help from their support for months. They will email me a question, I respond, then silence. I never get anything back. I have three vivicaps. I have changed insulin so the pens don't fit anymore. I don't want to buy more caps, I just need the adapter rings. The last email thread with them I told them what I need. They replied asking me what insulin I changed to. After I told them their response was, yep Vivicaps are compatible.... didn't bother to answer my question. Not even close. Company is a joke.
30 July 2025
Unprompted review
Reply from tempramed.com
Hi Fred,
We're genuinely sorry to hear about your experience, but it's important to clarify the facts as they took place.
Your VIVI Cap is over 5 years old and well beyond the warranty period. Despite that, our support team remained in contact and offered you a replacement solution purely as a goodwill gesture.
Regarding the adapter rings, we responded to your inquiry if any detail was unclear, we apologize, but at no point did we ignore your request.
We strive to provide quality service and stand by our products, even years after purchase. This is proven by the hundreds of thousands of users around the world who continue to thrive with their VIVI Caps every day.
Quick resolution to a faulty item
I had a faulty product come through the post, obviously no fault to anyone. I contacted the support team and within weeks the product was replaced with a new one, so far the vivicap working nicely. Thank you
13 July 2025
Unprompted review
Reply from tempramed.com
Thank you again for reaching out. We understand your disappointment, and we appreciate the opportunity to respond directly.
Please know that we have been actively managing your case since your initial contact. While our replacement process does require specific steps to ensure quality and fairness for all customers, we have handled your request with full attention and according to our protocol. Your replacement has already been processed.
We work hard to support every customer who places their trust in us—and your experience matters to us. At the same time, we must also share that your recent comments do not reflect the service we strive to deliver, nor the experience of the hundreds of thousands of satisfied customers across the globe who use VIVI Cap every day to manage their insulin safely and confidently. We are and have been committed to resolving your issue and hope this replacement will restore your confidence in the product. Should you need anything further, our team remains available to assist.
Reply from tempramed.com
Thanks Jay. We appreciate your support and supporting you in managing your medication safely and confidently is exactly why we do what we do. If you ever have questions or need anything in the future, we're here for you!
Great service
I was pleased at the rapid response to my order. The shipping label was created the day I ordered. I have two already and find them so very helpful at keeping my insulin safe.
7 July 2025
Reply from tempramed.com
We're so glad to hear your order was processed quickly and that you're already enjoying the benefits of using VIVI Cap. Knowing it's helping you keep your insulin safe means everything to us. We're honored to have you as a returning customer!
Pay extra for faster delivery 1-3 days…
Pay extra for faster delivery 1-3 days and it will take 6 days to arrive at my house. It's really unacceptable.
30 June 2025
Reply from tempramed.com
Thank you for your feedback, and we’re truly sorry for the delay in your delivery we completely understand how frustrating that can be, especially when you’ve paid for expedited shipping.
While we do our best to process and ship orders promptly, delivery times are ultimately handled by third-party carriers, and unfortunately, delays can occur that are outside of our control. That said, we take full responsibility for your overall experience and would be happy to follow up with the carrier on your behalf or explore a partial refund for the shipping fee.
Please contact our support team at techsupport@tempramed.com so we can make this right.
The company is a scam
The company is a scam. Their units are made in China with the poorest quality available. The units have many issues that have never been addressed. Be cautious - this product can lead to spoiling your insulin or other medications.
14 May 2025
Unprompted review
Reply from tempramed.com
At TempraMed, we are proud to serve hundreds of thousands of customers worldwide who rely on our products to protect their medications. All our products undergo strict quality control and are designed to meet international safety standards they have undergone clinical verifications and are FDA registered. Your safety and satisfaction are our top priorities, and we would appreciate the opportunity to address your concerns directly. Please contact us at techsupport@tempramed.com , or reply here with your details, so we can assist you further.
A complete scam company
By far the worst experience and product I’ve ever bought. I thought I was buying a cooling device to keep my insulin in. It was $170, I mean who would’ve thought it was just a plastic storage case. This thing doesn’t keep my insulin cool at all. I reached out to return it the day after I received the package. They replied 2 days later without providing me a return option. I’m well within the return period but they are just ignoring me. Do not buy from them as they are a complete scam company. They say there is a return policy but they will just ignore you. Product doesn’t work. Stay far away from TempraMed.com.
16 June 2025
Unprompted review
Reply from tempramed.com
Thank you for sharing your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced with both our product and our customer service. This is not the experience we want for our customers, and I appreciate the opportunity to address your concerns directly.
First, I’m truly sorry that our VIVI Cap did not meet your expectations. The VIVI Cap is designed to maintain insulin at a safe temperature range (not to actively cool it). We have a complete return policy and if you reach out to our support team they will always accommodate when sent the information required to process. We are committed to ensuring all of our customers have a positive resolution. We are proud to have hundreds of thousands of satisfied customers around the world who rely on TempraMed to help protect their medications.
I Paid a Lot and Got Nothing
Update: July 2nd and still no reply from Tempramed.com support.
Update: I replied to support 6/30/25 at 1PM and am now awaiting a response.
I ordered two of the VIVI Cap: Thermal Pen Protection. I was excited when I got an email saying it had been delivered to my mailbox. I went to the mailbox and it wasn't there. I waited a day, but still nothing. I contacted customer service and was told it was delivered and that was it. I let them know that it was not delivered to me. They responded saying the exact same thing, it was delivered. But it wasn't. I tried chat and after nearly half an hour I was never answered. I called and was told from a recording that no one was there to talk to me. I did leave a message. Customer service has been horrible. I am now out the items and the money and no one is helping me.
11 June 2025
Unprompted review
Reply from tempramed.com
UPDATE: After receiving an email from you and according to our records and tracking information, the package was successfully delivered to the address provided. That said, we understand how frustrating this situation must be — and our customer satisfaction is our top priority.
To ensure you’re fully taken care of, we are happy to resend the order at no additional cost. We want you to have the product you purchased and experience the peace of mind it’s designed to provide.
I am sorry for the inconvenience this has caused. To resolve this, could you please confirm your order number and the shipping address used? Once we have this information, I will personally investigate your case and work with our shipping partner to determine what happened. If your package cannot be located, we will arrange for a replacement to be sent to you or issue a full refund—whichever you prefer.
Your satisfaction is very important to us, and I want to make sure this is resolved as quickly as possible. Please reply to this message or contact me directly at techsupport@tempramed.com and I will prioritize your case.
You are very well
You are very well.
I will propose you to sell more then 3 vivicap in an offer. For example 10 vivicap or more.
I bought from you and I sell in my country. Thank you so much.
16 June 2025
TWO & ONE-HALF YEARS LATER
I have used this system since late 2022. I had some difficulty with the closures and asks for parts to make a repair. Surprisingly I was asked to send them back, which I did Today, I received two full replacements with no other cost to me other than one way shipping. Thank you! I am a loyal customer for life.
11 June 2025
Reply from tempramed.com
Your loyalty and trust mean the world to us. We’re committed to supporting our customers for the long term, and your feedback inspires us to keep delivering the best possible service and products.
If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for your kind words—and for being a loyal customer for life!
My VIVI Cap insulin cooler…
My VIVI Cap insulin cooler malfunctioned, prompting me to reach out to the company for a replacement under their warranty. Initially, the responses and instructions from customer service were prompt; however, after we returned the item and it was acknowledged by the courier, all communication ceased despite my numerous emails and support tickets. I am profoundly disappointed with the customer support I received from tempramed.com, as I anticipated a higher level of assistance.
Please exercise caution when dealing with this company.
20 May 2025
Unprompted review
Reply from tempramed.com
Thank you for your feedback. We sincerely regret the frustration you experienced and appreciate the opportunity to clarify.
At TempraMed, we stand behind our products and honor our warranty policy. To ensure proper service for all our customers, we follow a structured process when handling warranty claims, including item verification, replacement authorization, and shipment confirmation.
In your case, while we responded promptly and processed the return, you might have experienced a delay in communication that does not reflect our standard of care, and the fact that we resolved the matter and provided you with a satisfactory solution. If there is anything further we can do, please feel free to reach out directly.
Broken device resolved
I was happy to see that the issue with my ViviCap was taken care of. The were very helpful by keeping me updated though email. Thank You for handling my situation professionally.
7 May 2025
Reply from tempramed.com
We're glad we could resolve the issue and that you felt supported throughout the process. Your trust means a lot to us, and we’re always here to ensure your VIVI Cap works exactly as it should.
Reply from tempramed.com
Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with both the product and our service. Your support means the world to us, and just like your VIVI Cap we're here whenever you need us!
I am truly exasperated with tempramed…
I am truly exasperated with tempramed customer service . I ordered my vivicap to come to the UK and when it arrived it didn’t work. The green light would not come on. I have emailed tempramed 10 times and left voice messages but they avoid telling me what to do next . They told me to send it back but how? To where? When will I get the replacement ? How long will it take ? Their answer to my questions was to visit the frequently asked questions section in their website of which there is nothing about faulty good or returns.
I don’t know how I can escalate this further
3 May 2025
Unprompted review
Reply from tempramed.com
We're truly sorry for the frustration and inconvenience you experienced. We understand how upsetting it is to receive a product that doesn’t work as expected, and we apologize if our communication fell short during the process. Please know that we have clear procedures in place for returns and replacements to ensure quality service and traceability, and we’re glad we were ultimately able to resolve your issue. Your feedback is taken seriously, and we are constantly actively reviewing how we can serve our customers in the most efficient manner possible.
Must have tool for type2 diabetes
I’ve always wondered about temperature control of my pens I hope this device will solve my worries.
28 April 2025
Reply from tempramed.com
Thank you for sharing your thoughts! You're absolutely right—temperature control is crucial, and we're confident that your VIVI Cap will bring you peace of mind. We're proud to support your journey with type 2 diabetes and just like your VIVI Cap we are here for you if you need us.
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