Do not purchase. Bought two from TempraMed, does not work to prevent overheating in hot car. Ironically, they just sent out an article about this. The worst part, by using it, recognizing it doesn’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you to vivi cap I have 4 of these, for Year's and I have never had a problem with them 😀..... I now have insulin vials, big one and little one , and i'm gonna have to get the vivicaps med... See more
Very pleased to find that the VIVI EPI appears to be a perfect fit for Mylan's generic Epi pen. Ask your doctor to write the prescription specifically for Mylan's generic Epi pen with the words, "Disp... See more
Company replied
I'm thrilled with my new Tempramed VIVI Cap for both my Novolog Flexpen and Tresiba FlexTouch insulin pens. This is really amazing technology that's so easy to use, and I don't have to think about ice... See more
Company details
Written by the company
Protecting medications in order to save lives Providing "Last Mile" control and management solutions for all injectable and temperature sensitive pharmaceuticals.
Contact info
19481 SE 14th St, 98075, Sammamish, United States
- +1 (800) 871-9923
- info@tempramed.com
- tempramed.com
4.0
Great
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you to vivi cap I have 4 of…
Thank you to vivi cap I have 4 of these, for Year's and I have never had a problem with them 😀.....
I now have insulin vials, big one and little one , and i'm gonna have to get the vivicaps med for my vials to keep them safe...I have the Beta Bionic pump now
I'll still take my insulin pins for an emergency.Just in case.. but I really appreciate vivi cap, and what they have done for me.I am a type 1 , diabetic.And I depend on my insulin to survive...
Thank you All ...Judy Flaig
11 July 2026
Unprompted review
Do not purchase
Do not purchase. Bought two from TempraMed, does not work to prevent overheating in hot car. Ironically, they just sent out an article about this. The worst part, by using it, recognizing it doesn’t work as advertised, you can’t return the devices. Only unopened devices are eligible for return. Shady company and practices at best. Updated review because I don’t see how to reply to the companies disingenuous reply. ORDER MV130411, for you verification. Been working with other than helpful, Rave. I’ll reiterate, once opened and evaluated, non-returnable.
14 June 2026
Unprompted review
Reply from tempramed.com
Dear Robert,
We are sorry to see your review and would like the opportunity to better understand your experience.
At this stage, we have not been able to verify this review or identify you as a TempraMed customer based on the information provided. We requested additional details through Trustpilot so we could locate the purchase and review the specific case, but we have not yet received a response.
Without basic order or purchase information, we are unable to confirm where the product was purchased or properly investigate the concern.
TempraMed has thousands of happy customers across the globe, and we take every customer experience seriously. If this review relates to an actual TempraMed purchase, please contact our support team at techsupport@tempramed.com with your order details. We will be happy to review the matter and assist you.
I had a problem with a vivi pen I…
I had a problem with a vivi pen I bought on Amazon. I contacted TempraMed and explained my issue. They asked for a few things to tell about the problem and to take pictures which was made very easy to do. They got back to me within probably 20 min and sent another vivi that day. I can’t say enough good things about the customer service….thanks TempraMed.
10 June 2026
Unprompted review
Reply from tempramed.com
We are so glad our team was able to respond quickly and make the process easy for you. Providing fast, caring, and helpful support is very important to us, and it means a lot to know that this was your experience.
Thank you for choosing TempraMed and for taking the time to share this.
I purchased mine over three years ago…
I purchased mine over three years ago and they are still working perfectly. One of the best investments I’ve made for my insulin. I live in Arizona where this product is so needed and it hasn’t let me down. I travel with both of them too. Don’t think about this one, just get them especially at this price. I’m diabetic and had a kidney transplant. So this isn’t just a story.
1 June 2026
Unprompted review
Reply from tempramed.com
Thank you so much, Claude. We are truly grateful for your kind words and so happy to hear that your VIVI Caps are serving you for more than three years They are built to last for years.
Living in Arizona and traveling with insulin makes temperature protection so important, and it means a lot to know that VIVI Cap has continued to support you and give you confidence. Thank you for trusting us and for sharing your experience.
Customer support and product is good
Customer support and product is good. Puzzled when asked if the pen was not as secure with part of the collar broken away. Of course it is not - why would you have put it there? It was replaced as it should havd been - should not have asked the question!
18 May 2026
Unprompted review
Reply from tempramed.com
Thank you for your feedback, and we are glad to hear that you were happy with both the product and our customer support.
The Vivi cap works well
The Vivi cap works well. It protects the in-use insulin pen within the acceptable temperature ranges. I got 4 of them. I should point out that it is not for the unopened insulin pen. The only issue I have is the price. It varies from one site to another.
15 May 2026
Unprompted review
Reply from tempramed.com
HI Stephen, Thank you so much for your thoughtful review. We’re very glad to hear that your VIVI Caps are working well and helping protect your in-use insulin pens within the recommended temperature range.
Regarding price, we completely understand your comment. VIVI Cap is a long-term protective device, not a disposable cooling pouch or a short-term accessory. When the cost is broken down over years and years of daily use, it becomes a very small daily investment for the peace of mind it provides, especially when protecting medication that is essential, sensitive, and often very expensive.
Thank you again for trusting VIVI Cap and for sharing your experience.
I have not received my order from start…
I have not received my order from start april. They don’t answer by mail. I pay over 2.000 danish crowns. This I not okay.
I have now received the order.
I give the company my best respect. They resend the order.
9 April 2026
Unprompted review
Reply from tempramed.com
We are very sorry for the frustration and inconvenience. You are absolutely right that this is not the experience you should have had.
Unfortunately, international shipping is handled by third-party carriers, and from time to time, there are delays or delivery issues outside our direct control. We do understand that the responsibility to support you is ours, and we always do our best to make things right.
As soon as we became aware of a problem with your shipment, we arranged for a replacement to be sent. I am confident that your order has been received and that you are now fully satisfied with your purchase. Thank you for bringing this to our attention.
As a new customer
As a new customer, I am not sure how long this device will last, but so far it has given me a good impression with its compact size and ability to keep my insulin cool and fresh. I bought two and plan to buy two more, either to keep for future use or to give them to the people in my church who need them. Keep up your good work.
30 April 2026
Unprompted review
Reply from tempramed.com
Thank you so much for your kind words and for sharing your experience. We are very happy to hear that VIVI Cap has made a good first impression and that you appreciate its compact size and ability to help protect your insulin from temperature exposure.
We also want to say that we truly take our hat off to you for your generosity and good intentions. Wanting to help others in your church who may also need this kind of protection is deeply meaningful, and we are honored that VIVI Cap may be part of that
VIVI Cap is a long term protective solution and can last for years and years which is one of the reasons so many people see it as a smart investment for daily medication protection.
Thank you again for your trust, your kindness, and your support. It means a great deal to us.
As devoted motorcyclist finally I found…
As devoted motorcyclist finally I found a device which makes longer journeys possible.
( diab2)
5 April 2026
Unprompted review
I appreciated the response to my…
I appreciated the response to my complaint
26 February 2026
Unprompted review
Helpful and responsive customer care team. Thank you Tempramed.
I had a delivery problem with the UK courier (i.e. Evri) who claimed they would deliver my ViviCap order at a specific date/time.
Then, for no obvious reason, Evri told me that they were unable to deliver the order and would re-attempt delivery next day.
Next day came and went. This was beginning to sound like a familiar story with Evri (they are very poor at tracking missing packages).
So to cut the story short, I contacted Tempramed, who were very helpful and were able to track the package through Evri in the UK. A few days later the package turned up.
So, maximum marks to Tempramed!! I am certain their intervention helped keep Evri focussed on their duty of care.
19 February 2026
Unprompted review
incredible customer service
incredible customer service, they helped at every juncture and we got the product in good order
7 January 2026
Unprompted review
The product works perfectly!
I use the tempramed for my pen every day. I have 3 more for traveling. They work perfectly and I highly recommend them. Thanks!
13 January 2026
Unprompted review
Reply from tempramed.com
Hi Sue, Thank you so much for taking the time to share your experience. We’re really glad to hear that the product has been working so well for you, both in everyday use and while traveling. Knowing that it’s giving you confidence and peace of mind is exactly why we do what we do.
DHL Express Shipment is a scam!
online order with clear described "DHL Express Shipment" (almost 35$ to Europe) is shipped via a package agregator with all risks and problems with local customs. When confronted the company tries to explain that the package is shipped via the DHL network to (in this case) the Netherlands - from where it's distributed via local providers. That is not using DHL Express Shipment - where I clearly paid for. I had ordered the product before - and the company didn't provide enough documentation for my local customs to be able to process it - and the package was returned. A refund was issued. While reordering I clearly chose "DHL Express Shipment" - and again it was shipped via Passport Global - expectedly with the same bad service regarding customs and documentation.
Highly dis-recommended when ordering to Europe.
12 January 2026
Unprompted review
Reply from tempramed.com
Thank you for sharing your feedback. We’re sorry for the frustration this situation caused and for the confusion around the shipping method.
We take full responsibility for our orders and as soon as the issue was identified, we followed up immediately and re-sent the order via DHL Express, as originally selected, to ensure proper handling and documentation.
We want to be clear that this was an operational mixup, not intentional, and certainly not a scam. We apologize for the inconvenience and appreciate you bringing this to our attention so we could correct it.
Feedback like this helps us improve our processes, especially for international shipments.
Reply from tempramed.com
Hi Raj, Thank you for your feedback. We’re glad to hear you had a very good experience, and we appreciate you taking the time to share it.
Reply from tempramed.com
Hi David, We’re really glad to hear the product helps keep your insulin safe while traveling.
Wishing you many safe and stress‑free trips ahead, and we’re here anytime you need support.
I ordered 2 of their pen coolers and…
I ordered 2 of their pen coolers and unfortunately my flex spending didn't approve the purchase so I returned both items and sent them confirmation of company receiving and signing for the return package and now I'm still waiting on my refund and my flex spending has been closed
4 August 2025
Unprompted review
Reply from tempramed.com
Hi Michael, Thank you for sharing your experience and for your patience while this was being sorted out. We are very sorry for the stress this situation caused, especially with your flex spending account and the timing that you received the refund, which was not in our hands.
As requested, your order has now been fully refunded, f you have any further questions or need additional documentation, please feel free to contact us directly at techsupport@tempramed.com so we can assist you promptly.
Regrets -- Be Warned
Purchased the Vivi Cap as a gift. The product was defective, which was not discovered until the person attempted to use it for travel several months later, but well within the warranty period. I contacted the company by phone and provided all the info I was asked for. Long story short: four months and counting of multiple phone calls and myriad emails, each promising imminent resolution. Finally today I was told to contact Amazon to try to get a refund from them. It was outside the window. Still no satisfaction. No questions answered. Just a run around. I even contacted the CEO’s office No reply. Buyer beware. If a problem arises, you will not be helped.
2 October 2025
Unprompted review
Reply from tempramed.com
Hi Kathleen, Thank you for sharing your experience we are truly sorry for the delays and frustration you encountered while trying to resolve the issue with your VIVI Cap, especially since it was a gift meant to help with safe insulin travel.
Your feedback helped us complete the return and replacement according to our protocol, and we are glad we were ultimately able to resolve this to your satisfaction.
We are also reviewing our internal procedures to ensure that future warranty and replacement cases are handled more smoothly and with clearer communication from the start. Your trust is very important to us, and we truly appreciate you bringing this to our attention.
Peace of mind
Great price, fast shipping. Good quality. Peace of mind insulin is good.
23 September 2025
Unprompted review
Reply from tempramed.com
Hi Kammy, Thank you so much for your review and for choosing our product to help protect your insulin.
It’s wonderful to hear that the price, shipping, and quality met your expectations and that our product gives you peace of mind about your insulin.
Lifesaver
I’ve been a diabetic for more than 35 years. You can only imagine how it was keeping my insulin at a certain temperature. Until I found the VIVI Cap. I don’t have to worry anymore. I have purchased several for friends. I know it has also changed their lives. Thank you so much!!
15 September 2025
Unprompted review
Reply from tempramed.com
Thank you so much, Sandy, for sharing your story it means a lot to hear that VIVI Cap has taken away the worry about insulin temperature and that you’ve even chosen to purchase several for friends—what a wonderful way to support others.
Your trust truly inspires us, and we’re grateful to be part of making life a little easier for you and those you care about.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.