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Team Cycles Reviews 

1,160
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 784 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, excellent product quality, and competitive pricing across a wide range of cycling gear. People also appreciate the knowledgeable, helpful staff who provide expert advice, ensure smooth order processing, and handle in-store services efficiently. Some reviewers were not happy with delivery issues, noting frustrating problems with couriers leaving parcels unattended in public streets or delayed shipments. Others mentioned unexpected difficulties with product setup, inadequate component adjustments upon arrival, or managing returns when items did not fit properly. Consumers looking to purchase should carefully verify sizing and delivery arrangements before completing their online orders.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very quick dispatch... See more

Product

Customers had positive experiences with product, noting that items such as bikes, locks, and accessories... See more

Price

People report positive experiences with price, highlighting very reasonable costs, great deals, and... See more

Service

Reviewers highlight positive aspects of service, noting that in-store staff are helpful and friendly while... See more

Order

Users describe positive interactions with order processes, frequently highlighting prompt processing, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Competitively priced items dispatched quickly and issues dealt with efficiently. I was looking for a purchase of three bike computers for the family. Everything I wanted was in stock and available fo... See more

Company replied

Rated 5 out of 5 stars

I've been a customer since the first day the Gateshead shop opened and haven't had any need for another bike shop since. I'm not a seasoned cyclist, I cycle(d) to work daily and enjoy 15-25 mile leisu... See more

Rated 5 out of 5 stars

I wanted to buy a Trek bike and live near London. I found that many of my local Ttek dealers did not have my medium size in stock and other internet dealers advertised the bike at a discount price but... See more

Company replied

Rated 5 out of 5 stars

Great service everytime I use these guys. My Madone was creaking and the service guy was very thorough and eventually found the issue after trying lots of different things. It turned out to be a loo... See more

Company replied


Company details

  1. Bicycle Store
  2. also in
  3. Bicycle Rental Service
  4. Bike Accessories Store
  5. Mechanic
  6. Outdoor Sports Store
  7. Sporting Goods Store

Written by the company

Team Cycles is a cycling retailer with stores in Gateshead and Kielder Forest, alongside a fully stocked online shop. We offer a wide selection of bikes, cycling clothing, accessories, and parts to cater to riders of all abilities, from casual cyclists to serious enthusiasts. Our workshop and servicing team provides expert maintenance and repairs, ensuring every bike performs at its best. From routine tune-ups to full overhauls, we use the latest tools and techniques to keep your ride smooth, safe, and reliable. Whether it’s a minor adjustment or a complete servicing, our skilled technicians deliver fast, professional service. For those looking to explore without committing to a purchase, our bike hire service is perfect. We offer a wide range of hire bikes for road, trail, and mountain cycling, tailored to suit different skill levels. To make travel stress-free, we also provide travel case hire, so you can safely transport your bike anywhere in the world! With a focus on quality, expertise, and convenience, Team Cycles is your one-stop destination for cycling gear, advice, and support, online or in-store.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,160)

707 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good price

Good price, quick delivery. All is good!

23 August 2026
Team Cycles logo

Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Fast turnaround

Fast turnaround, helpful staff, quick delivery

2 September 2026
Team Cycles logo

Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

All round good experience

All round good experience. Easy to navigate your website. Good prices and reliable, speedy delivery. Thank you.

2 September 2026
Team Cycles logo

Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Easy hassle free transaction

Easy hassle free transaction. Cycle locks arrived very quickly. Would definitely recommend team cycles for your cycling needs

1 September 2026
Team Cycles logo

Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Clear website

Clear website, product as described, very quick delivery and I appreciated the over 55s discount

25 August 2026
Team Cycles logo

Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Good competitive prices. Good communication throughout purchase. Bike arrived in double box for protection, all in all. Great service, would definitely recommend.

25 August 2026
Team Cycles logo

Reply from Team Cycles

Thank you for the excellent feedback !

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