Surrey Stove Installations Reviews 9

TrustScore 4.5 out of 5

4.3

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Company details

  1. Fireplace Store
  2. Fireplace Manufacturer
  3. Wood Stove Shop

Written by the company

We at Surrey Stove Installations have at least 15 years of experience in the trade installing and consulting for many private and professional clients, builders, developers, and housing associations. We are a HETAS registered company and are also fully insured (up to £2million) we have a commitment to carry out our installations beyond National regulations to ensure high customer satisfaction and safety. So, you can relax in the knowledge that we are able to provide a high standard, professional installation into your home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Excellent service

Excellent service. Guided us throughout the whole process. Clean and efficient installation. Everything you would expect from a very professional team. Would definitely recommend.

9 April 2025
Unprompted review
Surrey Stove Installations logo

Reply from Surrey Stove Installations

Thank you so much for taking the time to leave such a fantastic review. We’re thrilled to hear that you appreciated our guidance, professionalism, and attention to detail throughout the process. Our team takes pride in delivering efficient and clean installations, and it’s wonderful to know that our efforts have met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. The installation of our new stove was amazing, perfect care was taken at every step of the installation and the removal of the old stove and vermiculite was great. It was a very speedy and tidy installation. We also got help and advice on lighting and caring for our new stove. So happy we found SSInstallations, would definitely recommend.

13 November 2024
Unprompted review
Surrey Stove Installations logo

Reply from Surrey Stove Installations

Dear Mrs Coles,

Thank you very much for taking the time to share your positive experience with us. We are grateful for your kind words and happy to know that the fireplace installation met your expectations. Your 5-star review brightens our day and serves as reminder of why we love what we do :-)
Best Regards
SSI Team

Rated 5 out of 5 stars

Installation of gas fire

Excellent service from when we entered the showroom until the final installation. All the staff are very polite and professional. The price was also very competitive.
We cannot fault the company, we definitely recommend them.

23 October 2024
Unprompted review
Surrey Stove Installations logo

Reply from Surrey Stove Installations

Dear Mrs Gibson,
We are so pleased you enjoyed our services . Thank you so much for your kind words! Your feedback is invaluable and helps us keep our standards high.
Thank you for choosing us.
Best Regards
SSI Team

Rated 5 out of 5 stars

Very happy with the service and work…

Very happy with the service and work Surrey Stove Installations carried out renovating the main fireplace in our house. The workmen called to let us know when they’d arrived and followed this up with another call to inform us when they were leaving. They tidied the area before leaving and the work they carried out was excellent - rejuvenating a rather tired Edwardian fireplace back to its full glory.

Would definitely recommend them and will be using them again to restore the other fireplaces in the house.

15 April 2024
Unprompted review
Surrey Stove Installations logo

Reply from Surrey Stove Installations

Dear Richard,
Thank you very much for taking the time to share your positive experience with us .Your feedback is invaluable and help us keep our standard high.
If there is anything more we can do for you , we are just a message away.
Kind Regards
SSI Team

Rated 5 out of 5 stars

Outstanding company

Outstanding company, does exactly what it says it will do. We needed a faulty fireplace chimney fan removed and a wood burning stove installed instead. Michal & Anna helped us choose the best option and arranged installation with William & his team. Everything was like clockwork and we are delighted with the solutions they provided.

A neighbour used them to install a gas fire and had the same experience. Very thorough, clean, tidy & professional.

Its rare for us to write a review because its rare to find such a professional group of people. Highly recommended.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Efficient ordering process

I found it very straightforward and quick to order a geocast beam to go above log burner stove. I placed order over the phone and it arrived in store within 7 days. I wish I had used this company first rather than waiting and being messed around by another supplier in Crawley.

20 January 2022
Unprompted review
Surrey Stove Installations logo

Reply from Surrey Stove Installations

Dear Mel,
Thank you so much for taking the time to leave an excellent rating. On behalf of us all at SSI, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience and we’re here for you anytime.
Regards
SSI Team

Rated 5 out of 5 stars

New fireplace put in by SSI

New fireplace put in by Surrey Stove Installations - Anna and Michal guided us through the process brilliantly and in a very friendly manner - it couldn't have been easier and the final product looks fantastic and to a high standard! Michal is aperfectionist, which is a good thing! Thank you both.

17 November 2021
Unprompted review
Rated 5 out of 5 stars

Stove Install

Anna in the shop and the installation with Michal have been a pleasure to deal with, from visiting the shop and having Michal visit our house to the installation has only taken about 5 or 6 weeks compared with at least twice as long on the purchase of a previous stove from another company. The install was neat and tidy and all materials were removed and the area left clean, we are very happy with the work and the stove.

8 November 2021
Unprompted review
Rated 1 out of 5 stars

Service of wood burning stove

Surreystoveinstallations serviced my wood burning stove and swept the chimney on Monday 6th September. The cost of the service was very high, £160. This did not include replacement of broken firebricks. The person undertaking the service did not want to accept payment by cheque initially or payment on-line. for which there would be an additional charge. He eventually took a cheque. I will not be using this company again.

18 September 2021
Unprompted review
Surrey Stove Installations logo

Reply from Surrey Stove Installations

Dear Roger. I am so sorry to hear that your experience with our company has not met your expectations as customer satisfaction is our top priority.
I have checked and you have been advised about the cost of service before you booked the service, what was included and the payment method. You were also informed that the service includes an external and internal stove body check for potential cracks , check all the seals and replace the rope seals if necessary, sweep the chimney with power brush and issue the Hetas Home Owner Certificate.
In regards to payment method our engineers are not instructed to take cheques and they do not have the card terminals.
Thank you for taking the time to provide us with your feedback.

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