Fabulous Service!!! ordered a set of replacement window handles, on a Sunday evening online and remarkably they were delivered within 24 hours.. oit sure how you do that, but you put faith back in me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Truly PVC a couple of times as a DIY customer. Their staff during each visit have been very helpful, polite and happy to provide guidance and trade tip to improve my standard of work. Th... See more
Company replied
Truly excellent customer service, fast delivery and incredibly low prices. I needed a couple of spare keys for some high security locks. The high street key cutting ships wanted over £17 per key... See more
We ordered 28 UPVC window handles, the handles were lovely and competitive in pricing when we looked around. One of the handles did get damaged in transit but I believe this to have been a delivery... See more
Company replied
Company details
Written by the company
Truly PVC are a supplier of home improvement parts and materials to trade and public. We specialise in conservatory components, which are complimented by a range of window and door hardware, plus building and roofing supplies. With over 25 years experience in installing and servicing PVC-u conservatories, windows and doors, we can be relied on to provide sound pre-sales advice and a highly reliable service.
Contact info
Unit 2, 34 Wood Street, M11 2FB, Manchester, United Kingdom
- 0161 339 4982
- sales@trulypvc.com
- supplies.trulypvc.com
4.8
Excellent
884 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
An excellent product
An excellent product. Truly’s website was very easy to navigate and ordering was simple.
21 May 2026
Unprompted review
Great customer service
Great customer service, the value and quality of product was brilliant. Highly recommended supplier, would use again.
16 May 2026
Unprompted review
Excellent service wasn’t really…
Excellent service wasn’t really expecting it for around 5days but came the next day can’t say more then that
14 May 2026
Unprompted review
Convenient location for me as…
Convenient location for me as Manchester and good lads on trade counter etc. Brilliant stock and got me out of trouble. Cheers lads. (ELEVEN!!!! ha ha )
16 May 2026
Unprompted review
Reply from Truly PVC Limited
Thanks for the brilliant review! We’re really pleased the Manchester trade counter team could help get you out of trouble and that you found everything you needed in stock. We’ll be sure to pass your comments on to the lads. Cheers for your support!
Easy web site and very fast delivery
Easy web site and very fast delivery
21 May 2026
Unprompted review
Good quality lock - poor courier service
Seems like a good quality lock [3 Star rated] at a decent price and was easy to fit. Comes complete with 3 keys and a key code to be able to order extra keys if required. The only thing I have marked the company down on is their choce of courier, the Amazon courier [at least I think it was Amazon as that who the email was from] but I never saw them 'delivered' the lock by dumping it on the ground outside my front door and never even rang the doorbell. Only found the lock in the evening when I was on my way out from the house.
15 May 2026
Unprompted review
Reply from Truly PVC Limited
Thank you for your feedback and for taking the time to leave a review.
We’re really pleased to hear you’re happy with the quality of the lock, the price, and how easy it was to fit, as well as the included keys and key code system.
However, we are very sorry to hear about your experience with the delivery. This is not the standard of service we expect from our courier partners, and we completely understand your frustration. Please accept our sincere apologies on behalf of the courier for the way your parcel was delivered.
We will be raising this with the courier directly to ensure it is investigated and addressed.
Thank you again for your feedback and support.
Wow fast service
Absolutely great company. Product as described and what a super fast delivery ! Cannot fault them
19 May 2026
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish items were delivered within 2 days and we’re good quality.would definitely recommend and order again.
22 April 2026
Unprompted review
Excellent advice, service, products and value for money
I have been really impressed with TrulyPVC. I needed help choosing the right fittings/brackets to repair my conservatory roof after a couple of panels had slipped and was causing problems. Tony was extremely helpful, looked at the photos I sent, and gave clear, practical advice on exactly what I needed and why.
The product itself has worked fantastically and was excellent value for money. I later contacted TrulyPVC again about getting some additional screws, and Luke was also brilliant - he explained the correct size and was very helpful.
Refreshing to deal with a company that combines proper technical knowledge with conscientious customer service.
15 May 2026
Unprompted review
Reply from Truly PVC Limited
Thank you for your fantastic review, Guy!
We’re really pleased to hear that Tony was able to guide you through the right fittings for your conservatory roof repair, and that Luke could also assist with the additional screws. It’s great to know everything has worked well and that you’re happy with both the products and service :)
We really appreciate your kind words and support.
Great product at a good price
Great product at a good price. Quick delivery too. Very satisfied.
8 May 2026
Unprompted review
Replacement roof end caps.
Bought two end caps as replacements for "Synseal" caps that are no longer available. They fit after a fashion and with the assistance of some silicone. They look ok and the roof now looks a lot tidier. Quality and the price of the end caps is good. Delivery was quick.
6 May 2026
Unprompted review
Reply from Truly PVC Limited
Thank you for your review, Gary!
We’re pleased to hear the end caps have helped tidy up your roof and that you were happy with the price and quick delivery. We appreciate your feedback and support :)
Good service in all respects.
12 May 2026
Unprompted review
Got exactly what I wanted quickly
4 May 2026
Unprompted review
Had the ultraframe spares i needed
Had the ultraframe spares i needed, easy to order and v fast delivery. Very good, as usual
30 April 2026
Unprompted review
I guess be patient 🤷🏻♂️
Hard to leave a review really.
I’ve not had my delivery as there are stock issues.
I’ll leave a proper review when I get my items.
On a plus side I have been kept up to date with delivery/delays.
14 May 2026
Unprompted review
Reply from Truly PVC Limited
Thank you for your feedback and for your patience Mark!
I will be in touch tomorrow regarding your order as soon as the stock arrives. Apologies for the delay, and we appreciate your understanding in the meantime
Very quick delivery and great service
Very quick delivery and great service. Would definitely recommend
7 May 2026
Unprompted review
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