Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.
173 West Road, NE15 6PQ, Newcastle upon Tyne, United Kingdom
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality items at low proces compared to other suppliers. Delivery was quick too.

Reply from Lock Shop Direct
Part found/ordered with no difficulty at all.

Reply from Lock Shop Direct
Would use this company again. Easy to order and fast delivery.

Reply from Lock Shop Direct
We are very happy with Lock Shop Direct.
Has good quality parts, good prices and fast delivery.

Reply from Lock Shop Direct
The right product, at a reasonable price - and delivered next day as advertised.
100% happy.

Reply from Lock Shop Direct

Reply from Lock Shop Direct
Great product, great customer service and happy overall

Reply from Lock Shop Direct
The customer sevice was great, i felt very looked after and helped throughout the process
The order arrived very quickly too, i would definitely use them again

Reply from Lock Shop Direct
Good early experience in that Customer Services responded to my enquiry very quickly However I have not heard since as to whether the item ordered is in fact available

Reply from Lock Shop Direct

Reply from Lock Shop Direct
Lockshop Direct Fuhr 856 Type 1 Lock came well protected In a Thick Cardboard Tube - and arrived quickly - Highly recommended from Me.

Reply from Lock Shop Direct
Good service and price. Easy to select items and pay. Fast delivery.

Reply from Lock Shop Direct
Good product backed by great customer service

Reply from Lock Shop Direct
Ok. I bought two keys that work. Promptly delivered

Reply from Lock Shop Direct
Great product.
Good customer service, and communication. I was kept informed throughout about the status of my order.

Reply from Lock Shop Direct
I had a Mul-T-Lock key cut to code and was very impressed with the overall service. The quality of the key was excellent, and delivery was right on time as promised. Customer support was also outstanding—helpful, responsive, and professional throughout the process. Highly recommended.

Reply from Lock Shop Direct

Reply from Lock Shop Direct
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.