Lock Shop Direct Reviews 214

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and prompt delivery service, often noting that orders arrive much faster than expected, sometimes even the next day. People appreciate the high quality of the products, finding them to be exactly as described and often perfect replacements. The service is consistently highlighted as excellent, with many consumers commending the helpful and knowledgeable staff, as well as the straightforward online ordering process. However, some customers also noted issues with delivery, including lost packages and delays, which left them without essential items for securing their homes. A few other people also felt that they received damaged or incompatible items, requiring additional effort to resolve the situation.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency.... See more

Product

Customers had positive experiences with product. Many reviewers praise the quality of the items, noting they... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of the ordering... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of the staff. Many... See more

Quality

Clients share positive opinions on quality. Many customers praise the high quality of the products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb experience, and super quick delivery. I was struggling to find a mail letterplate that would fit my door when I came across the site via a quick Google search for my measurements. The cost... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the overall service and products. I was looking to order trade sash window stops but ordered ones that were out of stock -- it's not very clear initially at the 'type' and 'quantity... See more

Rated 5 out of 5 stars

Amazingly quick delivery of new (Ex Chubb) Union mortice deadlock with several extra keys cut. All arrived in less than 24 hours from my online order. Good product, efficient service. Highly recommend... See more

Company replied

Rated 5 out of 5 stars

This is one of the best websites with locks. The abundance of details, including drawings, allowed me to pick the correct product quickly. The service was top class with delivery happening within 48 h... See more

Company replied


Company details

  1. Locks Supplier
  2. Fire Protection Equipment Supplier
  3. Key Duplication Service
  4. Locksmith
  5. Security Equipment Store
  6. Security System Supplier

Written by the company

Welcome to Lock Shop Direct, the home of the most comprehensive selection of door locks, window locks, safes and door stops you can find online. Featuring some of the most trusted and respected brands in the industry, we offer a catalog of products all designed to make protecting your home or business that much easier. We believe that home owners and business owners should be able to quickly and easily find the perfect security product for them, which is why we strive to provide the widest range of high quality security products, from door handles to padlocks, at competitive prices. Here at Lock Shop Direct we make top customer service on of our primary aims. We want to ensure every customer gets the best possible experience, whether on our website or talking to us in person. Our website is specifically designed to make your online shopping experience as easy, intuitive and hassle-free as possible. With improved navigation and live stock availability displayed on every item we want to make shopping with us a smooth and reliable experience. We do understand, however, that sometimes you want to speak to someone. If you have any questions about your home or business security needs then there is always a friendly, Lock Shop Direct adviser at the end of the phone so feel free to give us call on 0330 174 0851 or email us on info@lockshopdirect.co.uk. We like to provide a quick and efficient service, so any orders we receive online before 5pm will be processed the same day, with a next working day delivery service. All of our deliveries are made in the morning, before 12 noon, so you don't need to wait in the house all day for your order. We also offer free delivery on any orders of £60 or over. We're confident that we have the home security solution for you, so please browse our extensive selection and put your home security needs in hands you can trust.


Contact info

4.8

Excellent

TrustScore 5 out of 5

214 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

The right product

The right product, at a reasonable price - and delivered next day as advertised.

100% happy.

24 April 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 4 out of 5 stars

Door locking strip

Great product, great customer service and happy overall

17 April 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

The customer sevice was great

The customer sevice was great, i felt very looked after and helped throughout the process
The order arrived very quickly too, i would definitely use them again

16 April 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 4 out of 5 stars

Good early experience

Good early experience in that Customer Services responded to my enquiry very quickly However I have not heard since as to whether the item ordered is in fact available

2 April 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

Great product.

Great product.
Good customer service, and communication. I was kept informed throughout about the status of my order.

8 April 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

Rated 5 out of 5 stars

I had a Mul-T-Lock key cut to code and…

I had a Mul-T-Lock key cut to code and was very impressed with the overall service. The quality of the key was excellent, and delivery was right on time as promised. Customer support was also outstanding—helpful, responsive, and professional throughout the process. Highly recommended.

9 April 2026
Unprompted review
Lock Shop Direct logo

Reply from Lock Shop Direct

Thank you for your review!

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