Wood Finishes Direct Reviews 84,532

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, competitive pricing, and efficient delivery. Many highlight the ease of ordering, the quality of products, and the helpful advice provided. People frequently mention the speed of delivery, often receiving their orders much faster than expected, even with standard shipping. However, some customers also noted issues with product descriptions not matching real-life results, leading to dissatisfaction with the received item. A few other people also felt that the delivery service could be inconsistent, with some packages being mishandled or delivered to incorrect locations, and there were occasional reports of delayed or incomplete orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speed of... See more

Product

Users describe positive interactions with product, consistently praising the excellent quality, competitive... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, efficiency, and speed.... See more

Order

Customers had positive experiences with order. Many reviewers praise the ease of ordering online and the... See more

Price

Consumers find prices to be very competitive and a significant positive aspect. Many reviewers highlight that... See more

Based on these reviews

Rated 5 out of 5 stars

Have ordered several times from Wood Finishes Direct (they were recommended by a friend) and have never been disappointed. I know if I buy something from them (most recently, a small hand sanding tool... See more

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Rated 5 out of 5 stars

This was my second order in as many weeks. The first went astray in courier land but Pam sorted out a replacement in time for me to get my project done before the rain hit. For the second I failed t... See more

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Rated 5 out of 5 stars

I have a garden with sheds, trellises, and garden furniture that I've painted with Red Cedar preservative bought from Wood Finishes Direct for many years. Prices are very competitive, and the produc... See more

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Rated 5 out of 5 stars

Wood Finishes. Thank you once again exceptional ordering system you have I look to see what I need then read the description place my order and hey presto it arrives next day. Now that's incredible se... See more

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Rated 5 out of 5 stars

It's not my first time ordering from WFD, and I'm pleased to say that they continue to offer a 5* experience. Competitive prices and straightforward ordering are a real plus. I ordered late on 30th De... See more

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Rated 5 out of 5 stars

Ordered on a Sunday afternoon and delivered Monday afternoon for just £2.50 extra. Easy to use website, great range of products at very competitive prices. I will definitely continue to use Wood Fi... See more

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Rated 5 out of 5 stars

The advice given about m y wood dye job, was great, better than the manufacturers recommended advice. They have large photos of the colours. They deliver faster than quoted . Don’t look anywhere e... See more

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Rated 5 out of 5 stars

First time I’ve used this company and will definitely use them again. Ordered a 5 Litre tin of paint on a Friday afternoon and it was delivered within 24 hours even though I went for the free economy... See more

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Rated 5 out of 5 stars

Wood Finishes Direct. Best price and free delivery. Peelaway 1 easily the best paint stripper out there. Ok you need to think about the process, the mess you'll make and the tidy up afterwards but the... See more

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Rated 5 out of 5 stars

Easy website to use, good prices, well packaged and excellent delivery times. We chose next day delivery and paint arrived within 24 hours of ordering. We will certainly recommend this company and use... See more

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Rated 5 out of 5 stars

As always Wood Finishes Direct pack their paint really well in custom built packaging and double twinwall boxes securely taped. Speedy delivery and great communication. Just the best, they always a... See more

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Rated 5 out of 5 stars

Easy to dispense & use. We had soil spotting following our dog having an accident on our solid oak flooring. We applied the gel & left for 20mins in which time the staining vanished, so we are del... See more

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Rated 5 out of 5 stars

I ordered Barrettine golden brown wood protector at 15.55 on Sunday, buying it £11 cheaper than B&W (who didn’t have the right colour in stock). So, I paid £10 delivery charge for delivery before 1... See more

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Rated 5 out of 5 stars

A great product that never fails to impress. I have used it many times over the years. Very quick from ordering one afternoon to receiving it the next - less than 24 hours! The cans were packed very s... See more

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Rated 5 out of 5 stars

This is my second year buying preservers from this company and on both occasion. Excellent service and quick standard delivery. I was kept fully informed of when to expect delivery and the items w... See more

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Rated 5 out of 5 stars

The service from Wood Finishes direct is excellent. I ordered items yesterday and received the items this morning, for a small extra fee. They arrived very well packaged, too. Now I can now complete... See more

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Rated 5 out of 5 stars

First time dealing with Wood Finishes Direct. Good price, quick delivery , and really well packaged. Seems like a properly run company , and would not hesitate in using them again.

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Rated 5 out of 5 stars

Always such a great company to order from. We phoned up as we wanted to talk about our potential order as we wanted to ask a couple of questions. We had excellent service and we placed our order there... See more

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Rated 5 out of 5 stars

Easy to place an order, very competitive price. Good comms from supplier throughout. Haven't used the goods yet but have used before so no reason to think there will be any issues this time.

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Rated 5 out of 5 stars

From ordering samples to final product process very easy. Final product order placed on a Saturday and whilst paying for next day delivery did not expect order to arrive on a Sunday but it did …. Deli... See more

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Rated 5 out of 5 stars

This firm provided just the right mix of a paint that I needed. It was economical, ordering was easy with overnight delivery, they were prompt, professional and efficient. Would definately use again.

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Rated 5 out of 5 stars

This is my first purchase with (Wood Finishes Direct) Amazing service, and must say Georgie fantastic to speak too. Service delivery also amazing, and delivery next day for a small charge great. Wi... See more

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Rated 1 out of 5 stars

Promptly delivered, but I don't recall selecting the "deliver to the bottom of a hedge quarter of a mile from the house" option. if I did shouldn't that be a lower cost option than having it delivere... See more

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Rated 5 out of 5 stars

Wow superfast delivery and excellent products! I am beyond impressed with this fabulous company and the first class service. I will absolutely be buying from them again. 5***** all the way!!!

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Rated 5 out of 5 stars

Needed some flooring adhesive, after being let down by another supplier. I needed it the following day by midday but it arrived at 8am! Friendly, helpful and very efficient

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Rated 1 out of 5 stars

I placed the order with b&q as 2.5L dulux trade ultimate walnut which cost £59.99 What I actually received was 1L off teak which I sure wouldn’t ever cost £59.99

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Rated 5 out of 5 stars

Very impressive, again. Good availability, good price, delivered quickly despite me being a cheapskate and not paying for express delivery. They use DPD to deliver, which in my area works well.( I try... See more

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Rated 5 out of 5 stars

Really pleased with the service. Very competitive prices, and it was super easy to find the products I was looking for. I was also very pleasantly surprised with the speedy delivery. Thank you very mu... See more

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Rated 5 out of 5 stars

Cracking good company to deal with, quality products at a competitive price, delivered over 2 days from ordering, No hassle at all, well done.

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Rated 5 out of 5 stars

Excellent. Next day delivery within the time slot, well informed by email. Well packaged. Because I was buying 5L primer, I didn't have to pay for postage.

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Rated 5 out of 5 stars

Now, this review is subject to change if they bombard me with spam marketing I never signed up for, but the next day delivery is great. My normal supplier, which was a bit cheaper was out of st... See more

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Rated 5 out of 5 stars

Great service during ordering . Kept up to date with the whole process until delivery and after . My order of sikkens was delivered the following day of ordering over the phone .

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Rated 1 out of 5 stars

Horrendous experience. Ordered 5L of paint for over £60. Unfortunately, it was not the right one. I did not take it out of the box that it came in and have enquired about returning it within week of r... See more

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Rated 5 out of 5 stars

Great service, faster than expected delivery. I ordered Fiddes Hard Wax Oil Dead Matt along with a brush and microfibre cloth, and seem to be getting a good finish on oak so far.

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Rated 5 out of 5 stars

The product was easy to order on line. I did not hve to open an account to make the purchase and delivery was within the time frame quoted the time of making the order

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Rated 5 out of 5 stars

A first class service. The paint order arrived within the agreed time frame. I would definitely order paint from Wood finishes again and I would highly recommend them.

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Rated 5 out of 5 stars

Wonderful experience dealing with this company, the fact that you can phone them and speak to someone of a technical nature – and- the technical advice is from obviously from knowledgeable people... See more

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Rated 5 out of 5 stars

Ordered on Sunday morning, paid for next day delivery and it arrived on time. A competitive price was important due to the quantity of wood preserver needed.

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Rated 5 out of 5 stars

Excellent service! Speedy delivery. Hassle free sellers, fab! Thankyou for my paint, wall now completed!

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Rated 5 out of 5 stars

Ordered on Saturday night, turned up Sunday morning even though I didn't pay for that service. Pleasantly surprised. Will use you again.

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Rated 5 out of 5 stars

This company delivers at the speed of light!! They have a fab range of products and I wouldn't go anywhere else for my decorating needs. First Class

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Rated 5 out of 5 stars

Great service ordered yesterday and received today. Plus the price was excellent too. We will be ordering from them again.

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Rated 5 out of 5 stars

Have ordered this product several times. Competitive price. Very quick delivery. Very well packed

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Rated 5 out of 5 stars

Looking to move away from buying on Amazon and found a gem in this company. Competitive pricing, great communications and delivery at the speed of light. Thoroughly recommended.

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Rated 1 out of 5 stars

⭐☆☆☆☆ Very Disappointed — Misleading Product & Poor Customer Service I ordered Osmo Polyx-Oil from Wood Finishes Direct after carefully checking the description and finish examples... See more

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Rated 5 out of 5 stars

Great website, competitive pricing, goods delivered in great packaging and on time. Perfect. Who needs Amazon?

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Rated 5 out of 5 stars

The product was absolutely excellent however the can itself looked like it had been stamped on and had probably been fortunate not to have burst open.

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Rated 1 out of 5 stars

I ordered 3 containers of 2l of white spirit and after a delay, only 1 has been delivered and I have been charged the full amount. Very dissapointing service, I'd advise you not to trust Wood Finishes... See more

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Rated 5 out of 5 stars

Required items were in stock and delivered promptly. As per previous orders, all good. Excellent products.

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Rated 1 out of 5 stars

Ordered 2 tins of osmo poly oil. Not cheap, but worth it. Unfortunately ordered in satin finish and I required matt. I couldn't send back the opened tin, understandably but requested to send back the... See more

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Rated 1 out of 5 stars

Terrible experience I was sent a can of paint without any indication what colour it is and itsa nothing like what I ordered... the sticker with the colour information had further stickers added that r... See more

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Rated 5 out of 5 stars

Excellent service from Wood Finishes. Been trying to find this paint for a while and it was the only place I could find that stocked it and they didn't try to rip you off pricewise. So pleased with t... See more

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Rated 2 out of 5 stars

Ordered standard Dulux Heritage paint from Wood Finishes Direct. I accept that their website policy states that some paint even if standard is non-returnable. The issue was not the policy... See more

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Rated 5 out of 5 stars

You dispatched my order the same day. The lady I ordered with on the phone was extremely helpful. I must say though DPD couriers are terrible.

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Rated 5 out of 5 stars

Excellent product choice, the size and colour I wanted was in stock and received free next day delivery. Couldn’t ask for more.

Rated 5 out of 5 stars

Order delivered a day early - kept informed all the way through process Much better price than big DIY stores Overall very happy

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Interior Designer
  3. Paint Store
  4. Woodworking Supply Store

Written by the company

Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!


Contact info

4.8

Excellent

TrustScore 5 out of 5

85K reviews

5-star
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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Ordered stain on Saturday

Ordered stain on Saturday. Received on Sunday one day ahead of schedule. Very pleased with item and service. Thank you

21 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Lee,

Thank you for taking the time to leave us a review.

We are so pleased to hear that you had a great experience when shopping with us. Our Warehouse Team work really hard to ensure every order leaves us quickly and safely to avoid any delays for our customers projects so we're delighted to hear that this hit the mark for you.

If you need any further support, please do get back in touch.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Remarkable speed of delivery

Remarkable speed of delivery - ordered Saturday, delivered Sunday!

22 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Alan,

Thank you for taking the time to leave us a review.

Our Warehouse Team work hard to ensure every order leaves us quickly and safely to avoid any delays for our customers projects so we're delighted to hear that this hit the mark for you.

If you need any further support, please do get back in touch.

All the best,
SJ @ Wood Finishes Direct

Rated 1 out of 5 stars

Usually brilliant…..until you have a problem and then the true colours are revealed

I’ve used WFD for many years however and have previously had good experience however that was all based on happy path journeys.

I contacted them this week to firstly ask for a price match based on the fact you clearly advertise “NEVER beaten on price” to then be told you don’t match prices when another company has the product on offer. So your misleading promise of NEVER beaten on price is actually a lie. I will say the lady I spoke to was polite and professional however when I explained I’m going to buy the product at the cheapest place I can get it she replied to say yes I understand we hear that a lot. So you have lost out on a sale there, well done, great policy. And please don’t bother replying to say it’s hidden away in your terms and conditions, I’m not interested, you are making misleading claims on your website, end of!

Secondly I emailed to raise a concern about the performance of an Osmo decking oil product which has started to come off a newly laid deck surface after only 9 months and one winter and very little foot traffic. I explained how I prepared the decking, made sure it was spotlessly clean and left it 6 weeks to weather as per the guidance on the website. I advised I applied three thin coats allowing at least 10-12 hours to dry as per the instructions. I tried to do this via your contact us form which doesn’t work so had to google an email address.

I received what I can only describe as the poorest attempt at a fob off from from a customer service representative whom apparently I’m not allowed to name and shame in person who urgently needs some training in customer service where she baselessly accused me of failing to prepare my decking surface correctly for which she has absolutely no evidence to make such a claim. She then went on to allege that it was my fault for applying three coats of the product as the decking will be saturated with the product and this will cause it to peel and crack - I didn’t say it had peeled or cracked I said the surface coating had broken down. In her poor email she said and I quote “timber can only absorb two coats of any product” - what utter nonsense.

I quote the instructions from your web site on application guidance “ The type and age of timber can have a dramatic impact on how much oil the wood needs. As an example, softwood decking that is old may require more oil than a new hardwood decking that still retains much of its natural oil.

To assess how much oil your decking needs, apply one thin coat, allow to dry, then apply a droplet of oil in a corner. If the droplet of oil soaks into the wood, then a further coat can be applied. Repeat this process until the droplet of oil sits as a bead on the surface of the wood and no longer soaks into the timber. This is an indication that the timber has absorbed as much oil as possible and doesn't require any more. ”

No where does it say “if you apply more than two coats the product will break down” in fact it clearly states you can apply coats as needed until you get the water beading effect.

I’m currently seeking consumer advice as how to proceed next as I will not be leaving the matter until it has been resolved to my complete satisfaction.

Your approach to customer service seems to have dropped off a cliff based on these two most recent experiences and if when I send my next reply back to your customer service department it is not handled more professionally and without blatantly trying to fob me off I will take this matter further under my consumer rights. You’ve managed to turn a once loyal customer into a detractor with two simple contacts to your customer service department.

The beaten on price thing I’m not worried about, I’ll vote with my feet on that, however, your failure to respect my consumer rights is NOT acceptable.

23 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to share such a detailed account of your recent experiences with us. We are genuinely sorry to hear that both our Price Match Promise policy and the handling of your product concern have left you feeling disappointed. We fully appreciate how frustrating this must have been.

We understand your frustration with our Price Match Promise, and you are absolutely right to expect clarity. Our intention is never to mislead customers. The offer does have specific conditions, which can be found on our website>https://www.wood-finishes-direct.com/info/price-promise
Specifically in this case, we would refer you to the section where it sates "excludes promotions such as multi buys, buy one get one free or similar" We have great confidence in our every day price being competitive, if it is not, we will happily reassess this. Unfortunately, if a product is on a special offer elsewhere, we as a business have a specific rate already agreed with our suppliers and would be unable to lower our prices further.

We understand that there is always room for improvement and we take onboard your feedback, reviewing how we present this policy so it is transparent and easy to understand.

Regarding your enquiry about the Osmo Decking Oil, we are very sorry that your email exchange left you feeling dismissed. That is not the level of service we aim to provide. Thank you for outlining the preparation steps you took and the differences you have observed.

From the image you shared, we can see areas where the surface treatment appears to have worn more quickly than expected. There are several possible causes for premature breakdown which it is important to get to the bottom of so that we can assist you in rectifying this.

To ensure this is handled professionally and without further frustration, we would like to escalate your case to a senior member of our technical team, who will review the full details. Can you can send in a few additional photos (close‑ups and wider shots), so we can better assess the condition and provide accurate guidance. Any information towards the preparation, application and project specific details provided are a huge help here. If you require this again, our email address is: hello@wood-finishes-direct.com. We may even share details with the manufactorer where necessary, to get a second opinion.

Your custom means a great deal to us, and we are sorry that recent experiences have caused you to feel otherwise. We look forward to working together to help resolve this for you.

SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Quick delivery turnaround time and clear communication of delivery date and times

This is my second year buying preservers from this company and on both occasion. Excellent service and quick standard delivery.

I was kept fully informed of when to expect delivery and the items was delivered on time against the given time.slot . I will continue to shop with this company without hesitation.

19 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Mr Hamilton,

Thanks for taking the time to leave us such a lovely review.

We're delighted to hear that you chose to come back to us again and were not disappointed! All of this is exactly what we aim for so thank you for sharing your feedback.

We look forward to assisting you with your next project and thank you for your continued support.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Great service

Great service, product arrived when expected. Excellent value

20 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello,

Thanks for taking the time to leave us a lovely review.

We're pleased to hear that you were impressed with the service you received when shopping with us. Excellent products, great prices and speedy delivery is exactly what we aim for so thank you for sharing your feedback.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent delivery

Excellent delivery. Delivered with respect.

20 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello John,

Thanks for taking the time to leave us a review.

Its great to hear that the delivery was great so thank you for sharing your feedback.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 4 out of 5 stars

Good service...Excellent communication…

Good service...Excellent communication & delivered within the allocated time.

18 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Murrey,

Thanks for taking the time to leave us a lovely review.

We're pleased to hear that you were impressed with the service you received when shopping with us. Excellent communication and speedy delivery is exactly what we aim for so thank you for sharing your feedback.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

2nd order

2nd order. Once again easy to buy online. Quick delivery and competitive price.

18 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hi Keith,

Thank you for taking the time to leave us a review.

We appreciate your feedback about the easy ordering process and competitive pricing- this is exactly what we aim for so its great to hear!

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

What great service

What great service
Easy to order and delivery was so quick
Can get those fence panels done now

18 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Alan,

Thanks for taking the time to leave us a review.

We're pleased to hear that you had a great experience when shopping with us. Easy ordering and speedy delivery is exactly what we aim for so its great to hear this stood out for you.

Thanks for your support.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Helpful advice

Helpful advice. Patient with people like me, who aren't professionals. Speedy delivery

18 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Michael,

Thanks for taking the time to leave us a review.

We're pleased to hear that you had a great experience when contacting us about your project. We have every faith in you completing the work but if you need any technical assistance during the process, please do get in touch, our team are happy to help.

Thanks for your support.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent service, as usual

As usual the consignment arrived when expected. This company knows how to package the goods, in order to arrive in first class condition. Excellent. Now I just have to do the work!!!!!

17 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello,

Thanks for taking the time to leave us a lovely review.

We're pleased to hear that you had a great experience when shopping with us. Our Warehouse Team work hard to ensure every order goes out quickly and safely to avoid any delays with our customers projects so we're pleased this showed through for you. We have every faith in you completing the work but if you need any technical assistance during the process, please do get in touch.

Thanks for your support.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Really well packed.

Really well packed and all products as expected.

15 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Terry,

Thank you for taking the time to leave us a review.

We're glad to hear that you had a great experience when you ordered with us recently. Our warehouse team work hard to ensure every order leaves us quickly and safely so its great to know that this hit the mark for you.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Extraordinary Service

Never hear of this company before, I ordered the paint on Saturday morning and received it Sunday morning without being charged for next day delivery this is EXTRAORDINARY Customer Care Service in additional of their competitive price compared to the big retailers

15 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Mr Grandi,

Thank you for taking the time to leave us a wonderful review. Your words really mean alot to us.

We're glad to hear that you had such a great experience with us recently and that your order arrived in 24 hours. Our warehouse team work hard to ensure every order leaves us quickly and safely so its great to know that this hit the mark for you.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

None better.

I have a garden with sheds, trellises, and garden furniture that I've painted with Red Cedar preservative bought from Wood Finishes Direct for many years.
Prices are very competitive, and the products they sell are excellent with very prompt delivery.
I have no hesitation in recommending them.

15 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Ian,

Thank you for taking the time to leave us a review. Your feedback really means a lot to us.

We're glad to hear that you continuously have a great experience when shopping with us. Thank you for the recommendation.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Good price

Good price, quick delivery (& to our postcode, (tried one major business who wouldn’t deliver & said only available on line)! So pleased with this experience & kept informed of despatch/ delivery. Would recommend.

14 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to leave us a review. Your feedback really means a lot to us.

We're glad to hear that you were impressed with our competitive pricing and delivery- even to areas other suppliers found difficult. Thank you for the recommendation.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great price, packaged well.
Can not fault this company.

14 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Steve,

Thank you for taking the time to leave us a review.

We're glad to hear that you had a great experience when shopping with us and that you found great prices, great packaging and speedy delivery. Our warehouse team work hard to ensure every order leaves us quickly and safely so its great to know that this hit the mark for you.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Excellent service extremely quick no…

Excellent service extremely quick no fuss. Product easy to use and excellent quality R.

14 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello Marilyn,

Thank you for taking the time to leave us a review.

We're glad to hear that you were impressed with the service that you received from us and that you found the product easy to use and excellent quality. Being straightforward is exactly what we aim for so its great to know that this hit the mark for you.

We look forward to assisting you with your next project.

All the best,
SJ @ Wood Finishes Direct

Rated 5 out of 5 stars

Ordered through B&Q but delivered by…

Ordered through B&Q but delivered by Wood Finishes Direct. Great service, delivered next day and at time suggested. Happy with the pice I paid aswell.

13 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hello,

Thank you for taking the time to leave us a review.

Thank you for your order from the N&Q platform. We were pleased to be able to offer you great service, fantastic prices and and a quick delivery too! Why not visit our website directly to explore what else we have to offer for your projects?

All the best,
SJ @ Wood Finishes Direct

Rated 4 out of 5 stars

Fast (Poor) delivery

Fast (Poor) delivery , Not left where requested and left by gate at bottom of my drive, Very good OSMO product and well packaged.

12 March 2026
Unprompted review
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Reply from Wood Finishes Direct

Hi Brian,

Thanks for taking the time to leave us a review.

We're glad to hear that you were impressed with the Osmo product you purchased from us and that it arrived well packed. If you're concerned about the delivery process from DPD we would encourage you to get in touch with our Customer Connection Team or with DPD directly to get this reported and avoid future instances such as this.

Thanks for your continued support.

All the best,
SJ @ Wood Finishes Direct

Rated 3 out of 5 stars

One of the tins had burst open and had…

One of the tins had burst open and had leaked into the bag. Thankfully it had been put into a bag, although there was a hole in the bag and some of the paint had leaked out into the box. We managed to retrieve most of it, I think, but it was a shame to have lost any!
The paint is great, though. We are very happy with it. Just package it more carefully next time.

11 March 2026
Unprompted review
Wood Finishes Direct logo

Reply from Wood Finishes Direct

Hi Lorna,

Thanks for taking the time to share your feedback.

We're sorry to hear that your order arrived damaged. We take great care to ensure all products leave our warehouse in excellent condition. However, due to the nature of the products, particularly metal tins containing liquids, some damage can occasionally occur during transit through the courier network.

We understand this can be frustrating, please contact us with your order details on hello@wood-finishes-direct.com so that we can look into this further for you.

We appreciate your patience and understanding.

All the best,
SJ @ Wood Finishes Direct

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