Have ordered several times from Wood Finishes Direct (they were recommended by a friend) and have never been disappointed. I know if I buy something from them (most recently, a small hand sanding tool... See more
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Our company's foundation is based on strong customer service values. Any wood related questions can be emailed and we will aim to reply the same day or you can call in and speak to one of our friendly advisers. Feel free to put us to the test with any wood related problems and if we can't help we should know a man who can!
Unit B, 5 Acre Site, Park Farm Road, CT19 5DS, Folkestone, United Kingdom
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Ordered stain on Saturday. Received on Sunday one day ahead of schedule. Very pleased with item and service. Thank you

Reply from Wood Finishes Direct
Remarkable speed of delivery - ordered Saturday, delivered Sunday!

Reply from Wood Finishes Direct
I’ve used WFD for many years however and have previously had good experience however that was all based on happy path journeys.
I contacted them this week to firstly ask for a price match based on the fact you clearly advertise “NEVER beaten on price” to then be told you don’t match prices when another company has the product on offer. So your misleading promise of NEVER beaten on price is actually a lie. I will say the lady I spoke to was polite and professional however when I explained I’m going to buy the product at the cheapest place I can get it she replied to say yes I understand we hear that a lot. So you have lost out on a sale there, well done, great policy. And please don’t bother replying to say it’s hidden away in your terms and conditions, I’m not interested, you are making misleading claims on your website, end of!
Secondly I emailed to raise a concern about the performance of an Osmo decking oil product which has started to come off a newly laid deck surface after only 9 months and one winter and very little foot traffic. I explained how I prepared the decking, made sure it was spotlessly clean and left it 6 weeks to weather as per the guidance on the website. I advised I applied three thin coats allowing at least 10-12 hours to dry as per the instructions. I tried to do this via your contact us form which doesn’t work so had to google an email address.
I received what I can only describe as the poorest attempt at a fob off from from a customer service representative whom apparently I’m not allowed to name and shame in person who urgently needs some training in customer service where she baselessly accused me of failing to prepare my decking surface correctly for which she has absolutely no evidence to make such a claim. She then went on to allege that it was my fault for applying three coats of the product as the decking will be saturated with the product and this will cause it to peel and crack - I didn’t say it had peeled or cracked I said the surface coating had broken down. In her poor email she said and I quote “timber can only absorb two coats of any product” - what utter nonsense.
I quote the instructions from your web site on application guidance “ The type and age of timber can have a dramatic impact on how much oil the wood needs. As an example, softwood decking that is old may require more oil than a new hardwood decking that still retains much of its natural oil.
To assess how much oil your decking needs, apply one thin coat, allow to dry, then apply a droplet of oil in a corner. If the droplet of oil soaks into the wood, then a further coat can be applied. Repeat this process until the droplet of oil sits as a bead on the surface of the wood and no longer soaks into the timber. This is an indication that the timber has absorbed as much oil as possible and doesn't require any more. ”
No where does it say “if you apply more than two coats the product will break down” in fact it clearly states you can apply coats as needed until you get the water beading effect.
I’m currently seeking consumer advice as how to proceed next as I will not be leaving the matter until it has been resolved to my complete satisfaction.
Your approach to customer service seems to have dropped off a cliff based on these two most recent experiences and if when I send my next reply back to your customer service department it is not handled more professionally and without blatantly trying to fob me off I will take this matter further under my consumer rights. You’ve managed to turn a once loyal customer into a detractor with two simple contacts to your customer service department.
The beaten on price thing I’m not worried about, I’ll vote with my feet on that, however, your failure to respect my consumer rights is NOT acceptable.

Reply from Wood Finishes Direct
This is my second year buying preservers from this company and on both occasion. Excellent service and quick standard delivery.
I was kept fully informed of when to expect delivery and the items was delivered on time against the given time.slot . I will continue to shop with this company without hesitation.

Reply from Wood Finishes Direct
Great service, product arrived when expected. Excellent value

Reply from Wood Finishes Direct

Reply from Wood Finishes Direct
Good service...Excellent communication & delivered within the allocated time.

Reply from Wood Finishes Direct
2nd order. Once again easy to buy online. Quick delivery and competitive price.

Reply from Wood Finishes Direct
What great service
Easy to order and delivery was so quick
Can get those fence panels done now

Reply from Wood Finishes Direct
Helpful advice. Patient with people like me, who aren't professionals. Speedy delivery

Reply from Wood Finishes Direct
As usual the consignment arrived when expected. This company knows how to package the goods, in order to arrive in first class condition. Excellent. Now I just have to do the work!!!!!

Reply from Wood Finishes Direct

Reply from Wood Finishes Direct
Never hear of this company before, I ordered the paint on Saturday morning and received it Sunday morning without being charged for next day delivery this is EXTRAORDINARY Customer Care Service in additional of their competitive price compared to the big retailers

Reply from Wood Finishes Direct
I have a garden with sheds, trellises, and garden furniture that I've painted with Red Cedar preservative bought from Wood Finishes Direct for many years.
Prices are very competitive, and the products they sell are excellent with very prompt delivery.
I have no hesitation in recommending them.

Reply from Wood Finishes Direct
Good price, quick delivery (& to our postcode, (tried one major business who wouldn’t deliver & said only available on line)! So pleased with this experience & kept informed of despatch/ delivery. Would recommend.

Reply from Wood Finishes Direct
Fast delivery, great price, packaged well.
Can not fault this company.

Reply from Wood Finishes Direct
Excellent service extremely quick no fuss. Product easy to use and excellent quality R.

Reply from Wood Finishes Direct
Ordered through B&Q but delivered by Wood Finishes Direct. Great service, delivered next day and at time suggested. Happy with the pice I paid aswell.

Reply from Wood Finishes Direct
Fast (Poor) delivery , Not left where requested and left by gate at bottom of my drive, Very good OSMO product and well packaged.

Reply from Wood Finishes Direct
One of the tins had burst open and had leaked into the bag. Thankfully it had been put into a bag, although there was a hole in the bag and some of the paint had leaked out into the box. We managed to retrieve most of it, I think, but it was a shame to have lost any!
The paint is great, though. We are very happy with it. Just package it more carefully next time.

Reply from Wood Finishes Direct
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