sundé Reviews 

Reply from sundé

Jan 20, 2026

Thank you so much for this gorgeous review 🤍
We’re so happy to hear the Teddy Bear Fleece is the softest fleece you own — that means everything to us.

The adjustable side ties were designed to be both flattering and functional, so it’s amazing to hear you’re loving that detail (and getting compliments too ✨). Sounds like it’s already become a staple!

We can’t wait for you to add more colours to your collection — thank you for supporting our brand.
Natasha x
Founder, Sundé

Reply from sundé

Jan 20, 2026

Thank you so much for your lovely review 🤍
We’re so happy to hear you love your Sundé pieces and that the fleece feels just as soft and comfy as it looks.

“Comfortable but classy” is exactly the balance we aim for, so it truly means a lot that you described it that way. Thank you for supporting our brand — we’re so glad you’re part of the Sundé community.

Natasha x
Founder, Sundé

Reply from sundé

Jan 20, 2026

Thank you so much for this incredible review 🤍
“Better than buttery soft” might be our favourite description yet — that truly means everything to us.

We’re so happy to hear Sundé has become your new favourite brand. Creating pieces that feel as good as they look is always the goal, so your feedback means the world. Thank you for supporting our small, founder-led brand.

Natasha x
Founder, Sundé

Reply from sundé

Jan 20, 2026

Thank you so much for taking the time to leave such a kind and detailed review 🤎
We’re absolutely thrilled to hear your wife loves the Soft Touch Boxy Lounge Hoodie and Flare Joggers in Mocha — that boxy fit was designed to feel relaxed yet elevated, so it’s lovely to hear it was exactly what she was looking for.

Your words about our customer service truly mean the world. As a small, founder-led brand, making every customer feel valued is so important to us, so I’m really grateful you felt that personal touch throughout.

Thank you again for your support — we can’t wait to welcome you back.
Natasha x
Founder, Sundé

Reply from sundé

Jan 16, 2026

We’re really glad to hear you found the pieces beautiful and cosy 🤍 That’s exactly what we design them to be.
We’re truly sorry to hear about your experience with the leggings after washing. This is not a common occurrence for our fabrics, and we take quality feedback like this very seriously as it helps us continually improve.

Our leggings are produced using premium, soft fibres, and while occasional bobbling can happen due to friction (especially during wear or washing with heavier items), it isn’t something we expect to happen after a single low-temperature wash.

We’d love the opportunity to look into this properly and make things right for you. Please reach out to our customer care team with your order number, and we’ll be more than happy to help.

Thank you again for supporting a small, founder-led brand — your feedback truly matters to us 🤍

Reply from sundé

Jan 20, 2026

Thank you so much for this amazing review 🤍
We’re so happy to hear you’ve had such a great experience from start to finish — from the website and delivery right through to the fit and quality of the pieces.

It means so much to hear how comfortable you find the thongs and that the waistband stays perfectly in place all day — that was such an important detail for us. And we’re so glad you love the crossover bra feature too — no more pulling up straps is always a win ✨

“Hearing you won’t go anywhere else” and seeing that 10/10 truly means everything to us. Thank you for supporting our brand and being part of the Sundé community.

Natasha x
Founder, Sundé

Reply from sundé

Oct 13, 2025

Oh wow, this honestly means so much to us 🥹🤍 We pour so much love and care into every single piece — from the fabric feel to the fit and packaging — so hearing this truly makes all the hard work worth it. Thank you for noticing the quality and for supporting a small brand that really does strive to do everything with intention. Can’t wait for you to add more Sundé pieces to your collection! ✨
Sundé x

Reply from sundé

Oct 13, 2025

This honestly means so much to us 🤍 We put so much thought and care into every detail — from the fabrics to the fit — so hearing that you love everything truly makes our day. Thank you for supporting Sundé and for recognising the quality we work so hard to deliver. It means the world to our small team ✨
Sundé x

Reply from sundé

Oct 13, 2025

Ahh this makes us so happy to read 🤍 Our Modal Ribbed fabric is one of our favourites — we spent so long perfecting the softness and fit! So glad you love them and wear them so much. Thank you for the support and for appreciating the quality we work so hard to maintain — it truly means everything to us. ✨
Sundé x

Reply from sundé

Oct 13, 2025

Wow — this honestly means the world to us 🤍 We put so much love, time and care into every single fabric, fit and finish, so hearing how much you’ve connected with the pieces (especially postpartum) truly makes it all worth it. The fact that you’ll only buy loungewear from Sundé going forward is the biggest compliment we could ever receive. Thank you for supporting a small, female-owned brand — it means more than you know 🫶
Sundé x

Reply from sundé

Oct 13, 2025

This honestly made our day 🤍 The fact you notice the little details — the stitching, the fit, the fabric — means everything to us. We spend so much time perfecting those exact things to make sure every piece feels that perfect mix of comfort and style. Hearing that Sundé has become your go-to brand (and that you get compliments when wearing it!) makes all the hard work so worth it. Thank you for being part of the Sundé community — we’re so happy you get the hype 🫶
Sundé x

Reply from sundé

Oct 13, 2025

This makes us so happy to read 🤎 We’re so glad you love your Espresso Flares and Zip — that set is one of our absolute favourites too! We put so much care into the fit, fabric and the whole unboxing experience, so hearing that you noticed means everything. Thank you for taking the time to share this and for supporting Sundé — it truly means the world to us 🫶
Sundé x

Reply from sundé

Oct 13, 2025

This honestly means everything 🥹🤍 From the very start, the goal was to create something that felt special — not just through the products, but through the community too. Knowing you’ve been here since the beginning and that you’ve found friendships and confidence through Sundé is exactly why I built this brand. Every tiny detail — from the fabrics to the packaging — is made with so much love, so to see it appreciated like this truly makes my day. Thank you for being such a genuine part of our Creator Club and for believing in the brand from day one — can’t wait for you to see what’s next ✨
Natasha x | Founder of Sundé

Reply from sundé

Oct 13, 2025

Ahh this honestly made us smile 🤎 We love hearing how much you’re enjoying your pieces — the Velour Set and Grey Hoodie are two of our absolute favourites too! It means so much that you notice the quality and how each piece makes you feel — that’s exactly what we strive for in everything we do here at Sundé. We can’t wait for you to see the new colours coming soon — you’re going to love them 🫶
Sundé x

Reply from sundé

Updated Oct 12, 2025

Hello Israt,

We’re disappointed to read your review, as it is entirely misleading and does not reflect the truth of the situation.

To clarify, you were never part of our Creator Club programme, as your account was never successfully activated despite multiple prompts and reminders. This process is automated, and as explained on both our website and the Creator Club platform, accounts that are not activated or have no purchases linked to them are automatically revoked. This is standard for all users and not manually managed by the founder. We have no record of you ever being an active member of the group, club or affiliate scheme.

Unfortunately, you then sent a series of extremely inappropriate and aggressive messages directly to the founder’s personal phone number. We have retained full evidence of these messages. This behaviour was not only unacceptable but also deeply personal and defamatory.

Our Creator Club consists of over 300 genuine customers who have purchased from the brand, created content, and supported our community in the right spirit. We do not run a transactional loop — we never ask the girls in our community to buy from us on repeat. They choose to do so of their own free will because they love the brand, believe in what we stand for, and support a small slow-fashion business built on limited-run collections and high-quality products.

As stated, you never used your welcome discount — which, as a small self-funded start-up, we are under no obligation to offer — and your account was subsequently closed. Our Terms & Conditions clearly state that this code must be used within 14 days; however, we kindly extended this window for two months after your account was repeatedly cancelled due to inactivity.

You also made it clear that you do not wish to create content, which makes your complaint confusing — as the Creator Club is specifically a UGC and affiliate programme. If you had no intention of participating, we are unsure what the issue is, as your account’s deactivation had no effect on your ability to shop or engage with the brand as a customer.

Our founder had to block you after you continued to send irrelevant and aggressive messages, even after it was explained that she does not personally manage the Creator Club. Messaging a business owner in such an unprofessional, rude, and toxic manner was never going to achieve the outcome you wanted. Your images show that you have begged for freebies and discount codes and we have explained why your not accepted, and we have approached you in a polite manor, see your own screen shots.

We do not tolerate harassment or abuse toward our team or founder. We will be passing this evidence of hateful abuse on to both TikTok and Trustpilot, and if necessary, we will take further action to protect our brand, founder, and community from defamatory or harmful behaviour.

Please note that if this continues, we will be taking legal action, as your abusive messages are now documented and on record. You have not provided constructive feedback — you have personally and verbally abused the founder and fabricated details about a programme that does not exist.

We wish you the best moving forward, but we ask that you cease all communication and refrain from spreading false or defamatory information online.

Kind regards,
The Sundé Team

Reply from sundé

Oct 13, 2025

This means so much to read 🩷 We really do care about every single customer experience, so it’s lovely to know you felt looked after — even over the weekend! We always want everything from the service to the quality to feel special, so thank you for noticing and for taking the time to share this. Can’t wait to have you shop with us again soon 🤍
Sundé x

Reply from sundé

Sep 29, 2025

Hello Lucy,

We’re truly sorry we couldn’t satisfy you on this occasion. Looking into your order and the email thread with our customer service team, we can see that your items were returned to our warehouse after being worn and unfortunately damaged. In line with our policies, our warehouse rejected those pieces, however, we did issue you a refund on three of the items you returned. Only one item was sent back to you, as it had been worn, passed all quality checks, and was not deemed faulty.

Please also note that your emails to our team had to be escalated due to the aggression and tone. This was before we had even received your items back to review first-hand, yet we still tried to resolve your concerns as quickly and fairly as possible.

It’s also important to mention that we work with an independent external faulty team who assess all returned items against our production test reports. These checks ensure a fair and unbiased process. This particular fabric is one of our bestsellers, has sold out multiple times, and has not previously presented any issues. We also see from your order history that you have purchased and kept other items in this exact same fabric, which is why your review has come as a surprise.

We always aim to resolve concerns fairly, and our team explained the process to you multiple times before even receiving your return. You were issued refunds where appropriate, and only the one non-faulty item was returned to you.

We are sorry your experience hasn’t been what you hoped, but we do want to assure you and all of our customers that every faulty claim is taken seriously, reviewed independently, and resolved fairly.

— Sundé

Reply from sundé

Sep 29, 2025

Thank you Lovely xx

Reply from sundé

Aug 7, 2025

Hi F,

Thank you for your message.

Our Returns Policy is clearly outlined on every product page, within our Returns Portal, and in our dedicated Returns section. As stated, we charge £4 for the return label and £4 for handling—this is not a profit-driven fee but simply covers the cost charged by our fulfilment provider.

We also offer free returns when opting for store credit or exchanges, providing a flexible option for our customers.

As a small business, we’re unable to offer both free delivery and free returns, and we always encourage customers to review our Returns Policy before placing an order.

Regarding your review, we couldn’t find any order number, name, or contact information attached, and no contact has been made with our customer service team. If you’ve experienced an issue, we’d be more than happy to help—please reach out directly to our customer support so we can assist you further.

Warm regards,
The Sundé Team