Ouh La La Limited Reviews 2,153

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its efficient service, quick order processing, and the beautiful packaging of their purchases. Many people highlight the high quality of the products, particularly the well-designed and supportive bras, and appreciate the wide selection available. The staff are frequently described as helpful and understanding, contributing to a positive overall shopping experience. However, some customers also noted issues with delivery, mentioning that orders occasionally took a while to arrive or were not received at all. A few other people also felt that sizing could be challenging when ordering online, and there were isolated instances of incorrect items being sent or design defects in products.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are pleased with the wide selection, competitive... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and speedy delivery,... See more

Quality

Consumers consistently express satisfaction with product quality. Many reviewers highlight the comfort,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the efficiency,... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward ordering process, quick... See more

Based on these reviews

Rated 5 out of 5 stars

I inadvertently left out the house number on the address for my order and the Royal Mail returned it to sender. I contacted the sales department and even though it was my own fault, my problem was sol... See more

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Rated 5 out of 5 stars

Would highly recommend Ouh La La. Never easy to buy lingerie online but their product range is excellent and their customer support is second to none. Quick at dealing with orders and everything arri... See more

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Rated 5 out of 5 stars

Helpful understanding staff; epic mistake on my part whilst ordering online. Easily rectified remotely without a hiccup. It was challenging for me to order post mastectomy- but they made it easier... See more

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Rated 5 out of 5 stars

'Ouh La La' online has gorgeous collections of exquisitely designed and supportive bras from high-end brands. I have learned with underwear you certainly get what you pay for and am happy to pay for f... See more

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Rated 1 out of 5 stars

I returned an item for a refund( 10th February) The item has not turned up but as I did not use a tracking return service,I 'only' have a proof of posting for a large letter I will not be refunded... See more

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Rated 5 out of 5 stars

Excellent company with really caring, efficient customer service who are more than happy to help. Would not hesitate to purchase from them again. It is always a challenge ordering bras on-line, part... See more

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Rated 1 out of 5 stars

I place an order on 27 July. Up to day 6 September I have nor received my order. Though the site mentions that orders to Europe can take up to 7 days when i contacted the sales department they inform... See more

Rated 5 out of 5 stars

Ouh La La worked very hard to get my bra from me. Since Brexit getting these very well designed and made bras from France has not been easy and Ouh La La worked hard to fulfill my order-they also answ... See more

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Rated 5 out of 5 stars

Great service from start to finish. I’d been having trouble finding the perfect bra after being resized & had ordered or tried over 30 different bras from various places all of which where no good in... See more

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Rated 5 out of 5 stars

The brochure is simple to understand with all relevant information regarding sizes etc quite straightforward. The time from ordering and arrival was very good and acceptable. The no quibble re... See more

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Rated 5 out of 5 stars

Fast service and lots of choice. They stock the best quality, comfortable lingerie brands. Keep up the great work bringing us a better choice than the big high street multiples peddling their short l... See more

Rated 5 out of 5 stars

Excellent service, product as described arrived as expected within proposed timescales. I use to buy this brand locally however this outlet has now closed and I am pleased that I found this online ou... See more

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Rated 5 out of 5 stars

I bought the Prima Donna Deauville bra online. Ouh La La’s website always has masses of choice, ordering is straightforward, and, as always, my purchase was beautifully-packaged. Thank you team!

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Rated 5 out of 5 stars

I love their Blackspade boyshorts. The material is strong and soft and they are invisible under my clothes. The parcel arrived so quickly and was prettily wrapped in crisp tissue paper. A really goo... See more

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Rated 5 out of 5 stars

My items arrived within a few days of ordering. Unfortunately I had ordered the wrong size bra but Ouh La La replaced it immediately. The lady I spoke with on the phone was very helpful.

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Rated 5 out of 5 stars

I wanted to ask a question about a product's sizing and was very impressed with the quick, accurate and personalised response to website online chat. Order took a while to come but not an issue fo... See more

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Rated 5 out of 5 stars

Prompt delivery. Beautifully packaged. Super comfortable bralette in a pretty colour with an attractive design. Initially surprised that it had fasteners at the back. But still very comfortable.

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Rated 5 out of 5 stars

I found you on line and you had in stock the bra that I needed which I had previously bought from. a local lingerie shop in my home town ..so I knew it fitted perfectly..am pleased with start to finis... See more

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Rated 5 out of 5 stars

The customer service is fantastic. I messaged on a Sunday..not expecting a response in the Monday at least. But I got a response within an hour. The shape wear is comfortable, but strong... everything... See more

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Rated 5 out of 5 stars

This is my second order with Ouh La La and they have been brilliant on both occasions, providing exceptional support and service. Both orders arrived promptly with 2 days of placing my order. I am a v... See more

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Rated 5 out of 5 stars

This is my first bra for wearing with a prosthesis and it makes me feel ‘normal’ again. It is comfortable and has helped to restore me to my natural shape. Wonderful service too!

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Rated 5 out of 5 stars

I was after a certain bra I had seen advertised on another site. I asked if Oh la la could get it for me. It was not straight forward as it was a limited addition. Dominique tracked it down even... See more

Rated 1 out of 5 stars

My item has not arrived. Impossible to give a review on a garment that I have paid for but not received.

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Rated 1 out of 5 stars

I ordered a set of underwear back on October 24th. A month has passed and I still haven't received my money or the underwear back.

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Rated 5 out of 5 stars

Lovely options to purchase and at a great price. Packaged well and received in a timely manner - with shipping updates regularly. Would purchase from here again!

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Rated 1 out of 5 stars

Poor customer service, place my order, ten days later no communicationor any update about my order, I had to contact customer service making an inquiry. Was given unclear information. 5 days later r... See more

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Rated 2 out of 5 stars

So far, I have not received my goods? I keep getting emails that inform me that it is going to be delivered, but nothing has arrived.

Rated 5 out of 5 stars

The company are great to get back to you straight away if you need help with anything. They are very helpful and are more than happy to change your item if it doesn’t fit to a different size. The serv... See more

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Rated 5 out of 5 stars

Great service. Initial delivery was returned due to my address error. Very nice lady arranged prompt re- delivery once returned. Thank you

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Rated 5 out of 5 stars

Good quality and good fit will buy again.Tried a few shops at livingston centre but couldnt find anything in wide fitting. Went to mcArthur Glens found a pair in minutes at £55 will certainly be back... See more

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Rated 5 out of 5 stars

Order was late. I got a very quick response and apology by email explaining why there was a delay and expected delivery. Order arrived shortly after as promised .

Rated 5 out of 5 stars

The company is excellent to deal with. Everyone does everything they can possibly do to help. Nothing is too much trouble for them. I would recommend them anyone who needs mastectomy bras they can't... See more

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Rated 5 out of 5 stars

Great company to deal with. Very efficient in every way. From receiving my order, packaging and sending it on its way until final delivery. This is the second time I have placed my orders.

Rated 5 out of 5 stars

Your 5 star review is strictly for being a UK site and continuing to ship to the US. Products were great and I appreciate the fact that I could get what I needed.

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Rated 5 out of 5 stars

A very prompt response to a query. Any easy ordering process and the items were packaged perfectly for delivery. An all round experience.

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Rated 5 out of 5 stars

My mastectomy bra arrived beautifully wrapped - this is my second purchase….. very comfortable and I will be ordering more from this company in the future!!

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Rated 5 out of 5 stars

This must have been my 3rd or 4th order, and as always it arrived promptly and I was delighted with the items I bought. I’d have no hesitation to order again from Ouh La La

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Rated 5 out of 5 stars

Lovely people to buy nice, posh undies from. Very helpful, warm and friendly lady on the phone. Beautifully packaged in pink tissue and Royal Mail delivery was great.

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Rated 5 out of 5 stars

My second purchase From Ouh La La . As before an excellent range of products. Speedy service . Well packaged . Will be using this company again I’m sure .

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Rated 5 out of 5 stars

Ordering was straightforward, the price was identical to same item bought in high street shop, and free delivery with Royal Mail made whole process simple.

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Rated 5 out of 5 stars

There is good choice of lingerie ordering was easy the delivery was quick ,the items are items are good quality. I’m very pleased with the service & the lingerie

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Rated 5 out of 5 stars

Bra arrived promptly and fitted brilliantly . Not as expensive as if I went into a shop, although not as much colour choice.

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Rated 1 out of 5 stars

I never received my package as of yet and I’m being asked to do a survey. Hopefully it’s still on its way or wasn’t delivered to the wrong location. Please follow up with me. Thank you.

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Rated 5 out of 5 stars

Really great personal service when I contacted the team about my order. The merchandise is lovely and a great selection, nicely packaged. High quality products.

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Rated 1 out of 5 stars

Very slow delivery ! Wrong Bra and when I delivered back to store had to ask for confirmation of my return. I then received an email saying my refund would take a while as they had many returns ther... See more

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Rated 2 out of 5 stars

Communication was not as good as other on line companies. I have sent the bra back for a larger size and re ordered. I have had no notification of you receiving the return or information of a return b... See more

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Rated 5 out of 5 stars

Seeing my daughter in a bikini for the first time in years and seeing her prosthesis full filling her bikini top and giving her confidence is awesome, the website is amazing so many different items to... See more

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Rated 5 out of 5 stars

Very happy with service and delivery arrived on time. I always wear Empriente Thalia range. Satisfied with my purchase Thank you 😀

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Rated 5 out of 5 stars

Every thing about this company is perfect. Number 1 The staff, they deal with every problem in a very friendly way. Number 2 I have never dealt with any other company thats always on the ball. I will... See more

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Rated 2 out of 5 stars

Generally, you did good. Delivery was as expected and products sizes was accurate. Packaging was decent. However, one of the bras had a design defect it is not the same as the photo, one of the straps... See more

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Rated 4 out of 5 stars

Excellent web experience, my product was exactly what I wanted. I perhaps would have liked my products to have been nicely wrapped up rather than a little crumpled, but that’s only my preference.

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Rated 5 out of 5 stars

Really lovely bra and excellent service from ouhlala. First time buying from this site and will be using them in the future

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Rated 5 out of 5 stars

Although expensive Empreinte are one of the most comfortable bra makes I have ever bought. Great service from Ooh La La.

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Rated 5 out of 5 stars

I was able to buy on line Rosa Faia twin soft black bra in my size which Rigby & Peller didn’t have this time in my size. It came by post a little later than I expected but very good service and pr... See more

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Rated 5 out of 5 stars

There was someone to help me with my inquiry. They were prompt and efficient and I can only praise them for being completely helpful on my first purchase.

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Rated 5 out of 5 stars

I have used this company a number of times for gifts for my partner She is always delighted by the presentation in the gift box

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Company details

  1. Lingerie Store
  2. Swimwear Store
  3. Underwear Store
  4. Women's Clothing Store

Information provided by various external sources

Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 64% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
Ouh La La Limited logo

Reply from Ouh La La Limited

Thank you Diana very much for your lovely feedback. We are delighted to hear that you love your new lingerie — it truly means a great deal to us.
We hope you continue to enjoy your purchase, and we look forward to assisting you again in the future. 💕
Kind regards,
Nicky x

Rated 1 out of 5 stars

Never got my parcel or my money back

Hello,

I am contacting you again regarding my order, which I have been waiting for since 30 January.

According to Royal Mail tracking, the parcel has already been delivered and signed for in Haywards Heath DO. However, I have not received anything, and you are still stating that the order is “pending.”

This situation is not acceptable. As the seller, you are responsible for ensuring that I receive my order. If the parcel was delivered incorrectly or to the wrong address, this is not my responsibility.

I now request one of the following within 5 days:
1. Clear proof of delivery, including the full delivery address and signature, or
2. A full refund of my order.

If I do not receive a satisfactory resolution within this timeframe, I will escalate the matter by opening a dispute with my payment provider.

Please treat this matter as urgent.

Kind regards, Anna Liv Hjorth

21 March 2026
Unprompted review
Ouh La La Limited logo

Reply from Ouh La La Limited

Dear Anna,
Wow! Thank you for your feedback. Looking at your previous history, we can see that you had contacted us regarding your parcel, however as we had received no further reply from you, we expected that your parcel had been delivered to you. We are sorry that it still has not arrived and will be contacting you directly to resolve this issue. We apologise on Royal Mail's behalf.

Kind regards, Nicky

Rated 5 out of 5 stars

Excellent price for good quality bra

Excellent price for good quality bra. I was wondering when it would be shipped and Nicky replied very promptly

12 March 2026
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Reply from Ouh La La Limited

Hi Caroline, Many thanks for your kind feedback, we are so pleased that you love your new bra :-)

Rated 5 out of 5 stars

Bra Delivery

Ordered and delivered with great email follow up along the way

11 March 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

Dear Valued Customer, Thank you for taking the time to add your feedback - It’s wonderful to know you had a positive experience with us.
We truly appreciate your support and look forward to welcoming you back again soon
Kind regards,
Nicky

Rated 5 out of 5 stars

Great choice- returns refunded quickly

Ordered several tops for choice of size and style in sale. Large choice of products. Returns refunded quickly.

9 March 2026
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Reply from Ouh La La Limited

Hi Cheralyn,

Thank you for your lovely feedback!

We’re so pleased to hear that you enjoyed the wide selection of products in our sale and were able to find several styles to try. It’s also great to know that your return was processed quickly — we always aim to make the experience as smooth and convenient as possible.

We really appreciate you taking the time to share your experience and hope to see you shopping with us again soon!

Kind regards,

Nicky xx

Rated 5 out of 5 stars

Great service

Great service. My item arrived by return following my order. It was nicely packed too.

9 March 2026
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Reply from Ouh La La Limited

Thank you so much for taking the time to write such lovely feedback Marilyn, We look forward to helping you again in the future :-) xx

Rated 5 out of 5 stars

Five star service

Great style and stock selection. ultra fast dispatch

9 March 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

And Five star feedback too! Thank you very much Chris xx

Rated 5 out of 5 stars

Contented customer who will return!

Good prices in the sale, with items I could not find elsewhere.
Nicely packaged, with no plastic!

6 March 2026
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Reply from Ouh La La Limited

Hi Louise,

Thank you for your wonderful feedback!

We’re so glad you were able to find unique items at great sale prices — it’s always our aim to offer something a little different. It’s also lovely to hear that you were happy with the packaging.

We try to be as environmentally friendly as possible, so using plastic-free packaging is something that’s very important to us. We’re really pleased that this made a positive impression.

Thank you again for your support, and we hope to welcome you back again soon!

Kind regards,
Nicky x

Rated 5 out of 5 stars

My order was promptly shipped and well…

My order was promptly shipped and well wrapped. I will definitely use this company again

4 March 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

Dear Maralyn,

Thank you so much for your kind feedback!

We’re delighted to hear that your order arrived swiftly and was packaged so well. We take great care in ensuring every parcel is prepared thoughtfully, so it’s especially lovely to know this stood out compared to other suppliers.

We truly appreciate your support and look forward to helping you again in the future!

Kind regards, Nicky x

Rated 4 out of 5 stars

Very good value for money I would have…

Very good value for money I would have given them a 5 but I had to contact them to find out when my goods were coming ie there wasn’t immediate confirmation like other companies and I didn’t know where I was However the goods arrived perfectly and I would use them again and I would certainly recommend

4 March 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

Dear Lisa,

Thank you for your thoughtful feedback — we really appreciate you taking the time to share your experience.

We’re so pleased to hear that you found our products to be good value for money and that everything arrived safely. It also means a lot to us that you would use us again and recommend us.

We’re sorry to hear that communication around your delivery wasn’t as clear as it should have been. As an independent company, we’re unfortunately not always able to offer the same speed or level of automated updates as larger retailers. However, we always do our very best to meet our stated delivery guidelines and keep things running as smoothly as possible. And you are always welcome to call us for quicker updates :-)

Your feedback is incredibly helpful, and we’ll continue working to improve our communication so that customers feel fully informed every step of the way.

Thank you again for your support — we hope to welcome you back again soon!

Nicky x

Rated 5 out of 5 stars

Just what you need

The customer service is fantastic. I messaged on a Sunday..not expecting a response in the Monday at least. But I got a response within an hour. The shape wear is comfortable, but strong... everything it advertises to be. The only thing I will say is to size up. I'm a uk 14 and the XL is perfect

19 February 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

Great to hear John. We are really pleased to know that you love your new order. Shapewear sizing is usually very true to size so If you ever need any advice or assistance, we’re always here to help. :-)

Kind regards, Nicky x

Rated 5 out of 5 stars

Excellent company

Excellent company with really caring, efficient customer service who are more than happy to help. Would not hesitate to purchase from them again. It is always a challenge ordering bras on-line, particularly post-surgery, but I finally managed to find a well fitting sports bra with a pocket.

2 March 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

Dear Barbara,

Thank you so much for your lovely feedback.

We’re truly delighted to hear that you had a positive experience with our customer service — it means a great deal to our small team. We completely understand how challenging it can be to find the right bra when ordering online, especially post-surgery, so it’s wonderful to know that you were able to find a well-fitting sports bra with a pocket that works for you.

Your kind words and support are very much appreciated, and we would be absolutely delighted to help you again in the future.

Kind regards,

Nicky x

Rated 5 out of 5 stars

No house number

I inadvertently left out the house number on the address for my order and the Royal Mail returned it to sender. I contacted the sales department and even though it was my own fault, my problem was solved without any difficulty and the order came to the correct address, no extra charge. Very efficient service. Thank you very much.

6 February 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

Dear Claire,

Thank you so much for your kind review.

We’re really pleased that we were able to resolve the issue quickly for you and ensure your order reached the correct address. These things can happen, and we’re always happy to help where we can.

It’s wonderful to hear that you were happy with the service you received. Your feedback means a great deal to our team, and we truly appreciate you taking the time to share it.

Thank you again for your support, and we hope to welcome you back again soon.

Kind regards,
Nicky x

Rated 5 out of 5 stars

First time ordering a bra online…

I ordered a bra online for the first time and am very happy with my purchase. I saw it in my local lingerie shop originally but it wasn't available in my size. I tried on another bra from same brand and when that fitted well I took a chance and ordered the one I wanted online from Ouh La La. It has worked out well luckily.

11 February 2026
Ouh La La Limited logo

Reply from Ouh La La Limited

Dear Marian,

Thank you so much for your lovely review.

We’re delighted to hear that everything worked out so well for you. Ordering something new can sometimes feel like a bit of a leap of faith, so we really appreciate you taking the chance with us — and we’re so glad it paid off!

Thank you again for your kind words and support.

Kind regards,
Nicky x

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