Spectrum Insurance Services Reviews 685

Great support from Emily to resolve a reimbursement issue. Listened to issue at hand and resolved in a professional manner.

Nabeel was professional and helpful.
Answered a lot questions and helped us choose the right policies. Not rushed or pushy.
A welcome change from too many after simply trying to "close the deal'.
Highly recommended.

Quick and easy service

LSB

Had issue with garage of my repair , issue took a while to resolve but Emily was fantastic and sorted the issue in minutes a refreshing change to speak to someone so helpful

I was having gearbox problems with my Ford Ecosport . I took it to Fords for assessment & the quoted £7000.00 for replacement, I remembered that I took out a warranty when I purchased my car from car giant . I called them & they directed me to contact Nick at Brittanic Auto Transmission. He arranged for collection & advised what was wrong. I was apprehensive giving him authorisation to identify cause of fault but after speaking to Nick he made me see that the car with no gearbox working was not the way forward & had to be fixed either way . Within a day of authorising Brittanic then liaised with spectrum & Andrew came back to me with good news . My claim was successful. Big Thank you to Andrew Ward for looking in to it ASAP . Thanks to spectrum team for returning faith

Do not use this company. I took out tyre and alloy insurance for a brand new car. I was not made aware that pictures had to be provided - why this is a requirement on a brand new car I still do not understand! A used car I can see why this would be required. I have had multiple previous tyre and alloy insurance policies and this has NEVER been a requirement. Unfortunately, I slightly damaged an alloy before being made aware of this stipulation. I was confronted with complete inflexibility and a complete lack of customer service or even appreciation of a customer. I ultimately decided to cancel the policy and get a refund. It's a shame as Direct Gap who sold the policy are very customer focused. Avoid Spectrum and find another insurance company that won't rip you off.

I had an issue with my car which was covered by an extended warranty taken out when I bought the car from Motorpoint. I was extremely impressed by the efficiency and quick response to my call and the fact that follow emails kept me informed of what stage my claim was at. This morning (only 3 days after my initial call) dealing with Andrew was the very best experience of customer service that I have ever received. He kept
me on the line whilst he liaised with my garage and then with his technical team and was able to resolve the issue there and then, sending me a text with the agreed recompense. I feel he was sympathetic with my request, very courteous and professional. A credit to his company.

I have a 3 year extended warranty with Spectrum Services for my car.
They have just authorised a £300 job to be done on my car with no quibble whatsoever!!!!!
Highly impressed with how quickly efficiently and courteously they completed this for me plus regular correspondence throughout!!
I can HIGHLY recommend this company for any insurance or warranty covers. Thank you so much Mr M Dobney.

If you’re ever hesitant about taking out an extended warranty, I highly recommend contacting Spectrum Insurance Service first. I recently reached out to Spectrum to make a claim, and the administrators were extremely helpful and polite—both during my initial call to report the issue and when I followed up to check whether the repair had been approved.
Emily approved the repair promptly, and her service was flawless. She is a real credit to the organisation.

Had 2 occasions where without hassle the issue was solved by Spectrum, within reasonable time frame. Very helpful staff.

Great service from Linzi who processed our claim efficiently and was helpful and friendly. Would definitely recommend.

Pay £700 for an extended warranty through motor point

No customer service standards

No warning to check your service dates (product sold fully serviced....HA)

DELIGHTED TO VOID YOUR WARRANTY with no refund when rejected

My advice. Print all your money off in £5 notes and leave them next to your toilet. Much better value and at least you're pulling your own trousers down for the money

Steer clear.

Update. Reasons provided don't really justify the rejection

Businesses who handle large sums of money for a service should provide reminders and clearer expectations. Particularly when a service needs completing within 4 months of purchase.

No goodwill. No sympathy. No refund despite being voided for 90% + of the length of the warranty. Not good enough. They do not value your custom. They do all they can to avoid paying out and leaving you stranded

Protection???? Not so sure. Scumbags

Had an issue with my car today, contacted Spectrum as they under-right the warranty for Motorpoint, and can’t speak highly enough of the service. Sent me a text message with a nearby garage, who diagnosed the issue immediately. Spectrum authorised the repair with no problem. The part was then ordered and fitted same day. Special thanks to Emily who sorted everything. Thank you.

Emily helped me sort my claim for my car. She was so helpful, kind and friendly and went above and beyond to help me get it all sorted. I would like to thank her for providing a great service, she restored my faith in humans and insurance companies

I would just like to give a big THANK YOU to Daniel for tsking ownership of my enquiry today regarding an ongoing fault with my vehicle. This has been ongoing for 6 months and today Daniel was very professional and methodical, clear and understanding of my issue. He is a credit to your organisation. An excellent example of customer care. Thank You Daniel for taking the time to listen to me.

I am very satisfied with the service and customer service is very good and helpful
The claims advisor was very good in coordinating with the garage .
Super!

LSB was extremely helpful and knowledgeable. The claim was processed quickly and both the garage and ourselves received clear guidance quickly with no caveats

Neebla was extremely helpful, she explained things very clearly, found out additional information. I appreciated her calm and friendly manner. A credit to Spectrum.

I am posting this to warn every driver, especially fellow taxi drivers, to stay far away from Spectrum Insurance and Car Giant White City. I was upsold a "specialist" taxi policy for £1,600—specifically paying a £400 premium over standard drivers—on the promise that my income would be protected. Instead, these companies have left me in a state of extreme financial distress.

The Reality of Their "Service":

Deliberate Misdirection: When my hybrid cooling system failed, Spectrum gave me ambiguous instructions that were a setup for failure. They failed to explain the pre-authorization process, leaving me to pay £2,652.62 out of pocket in good faith, which they then used as a technicality to refuse reimbursement.

Systematic Denial: When the issue recurred weeks later, I followed their "proper procedure" to the letter. They still refused to pay a single penny toward the additional £565.00 bill. This proves that their procedures are nothing but a smokescreen to avoid paying valid claims.

Financial Ruin: I have been forced to carry over £3,200 in repairs on high-interest credit cards, accruing massive debt while struggling to pay my mortgage. As a taxi driver, my car is my only source of income. Spectrum’s passivity and lies have caused me months of unnecessary stress and pushed my household finances to the breaking point.

The Verdict:
Car Giant White City and Spectrum Insurance are misleading liars. They are quick to take your money at the point of sale but will abandon you the moment you actually need the protection you paid for. They have shown zero regard for the fact that they are jeopardizing a working person’s home and livelihood.

Do not trust a word they tell you. They do not provide insurance; they provide expensive pieces of paper and then move the goalposts to ensure you are left carrying the bill.

I am finished playing their games. I am now demanding a final response and will be taking this straight to the Financial Ombudsman Service (FOS) for a full investigation into their predatory practices.

Made a phone call to spectrum and they dealt with it straight away garage was local and it was sorted with no problems
Ref lsb