A young lady, Lois, dealt with my call which was to report a fault on my car, covered under warranty. I'm really pleased to say she was more than helpful in every way and explained everything clearly.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great call handlers, prompt service, clear explanations, great instructions,good messages sent via text to tell me what to do, quick pick up, better musac than most, but I'd still like a silent option... See more
Company replied
I’ve been really impressed with the service I received from Spectrum. I had an issue with my car and needed to make a claim under my warranty, and everyone I spoke to was incredibly friendly, he... See more
Company replied
Had a problem with my daughters car which had a warrenty with Spectrum. Contacted them and followed their instructions. Within 24 hours the car had been repaired and back in my hands, job done. Now te... See more
Company replied
Company details
Written by the company
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Contact info
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, United Kingdom
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 week
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Exceptional Service
Emily and Lois were exceptional in their comms and customer service. Excellent service overall - very happy.
15 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your fantastic feedback! We’re delighted that Emily and Lois provided such exceptional communication and customer service. I’ll make sure your lovely comments are shared with them both.
Kind regards,
Claire
Served by Emily who is a legend
Served by Emily who is a legend. I was putting off calling because stuff like this stresses me out but Emily made the process smooth and easy for me.
She a real one!
14 September 2026
Unprompted review
Reply from Spectrum Insurance Services
What a brilliant review—thank you! We know these calls can feel daunting, so it’s great to hear that Emily made everything smooth and easy for you. We think she’s a legend too, and I’ll make sure she sees your fantastic comments!
Kind regards,
Claire
Made it easy
I thought the call would be complicated, but Lois explained everything and made it easy for me :)
14 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely feedback! We’re pleased that Lois made everything easy and explained the process clearly. We always aim to make things as straightforward as possible for our customers, and I’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
I had an issue with my car that needed…
I had an issue with my car that needed repairing, they had agreed to reimburse the work in full and explained this process very clearly. I spoke to Jake on the phone today he was very helpful and the service was really fast. He explained the process it was very straightforward and he chased it immediately for me there was no delay. I would 10/10 use these guys again :)
14 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for such a fantastic review! We’re delighted that Jake made the reimbursement process clear and straightforward and acted immediately to avoid any delay. Jake is a great guy and a valued member of our team, so I’ll make sure your lovely feedback is shared with him.
Kind regards,
Claire
Linz was very professional and polite…
Linz was very professional and polite and helpful she is a credit to your company
14 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely feedback. We’re pleased to hear that Linzi was professional, polite and helpful throughout your experience. I’ll make sure your kind comments are passed on to her.
Kind regards,
Claire
Reply from Spectrum Insurance Services
Thank you for your kind feedback. We’re delighted you received great advice and had a positive experience with Spectrum.
Kind regards,
Claire
Great service from the claims department
Writing this review to highlight the great service I've received from Becky at spectrum. I made contact last week and Becky listened to my concerns over taking the car to a local specialist and the time frames involved. She quickly got me authorised to come to a main dealer and gave me all the info I needed. I think by luck when I was at the repairer and they advised it would be a very expensive repair, i got through to Becky again who quickly got the repair authorised for me while I waited. She clearly explained the process for me. Just the sort of person you want to get through to in a stressful situation! Thank you Becky
14 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for taking the time to recognise Becky’s excellent service. We understand how worrying an expensive repair can be, so it’s wonderful to hear that she listened to your concerns, acted quickly and kept the process clear and straightforward. We really value Becky too—she is a genuine credit to our team. I’ll make sure she sees your lovely comments, which I’m sure will mean a great deal to her.
Kind regards,
Claire
I had great experience with spectrum…
I had great experience with spectrum insurance. Both Caitlin and Linzi are very knowledgeable in their customer service skills.
14 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely feedback. We’re so pleased you had a great experience with Spectrum and found Caitlin and Linzi to be knowledgeable and helpful. I’ll make sure your kind comments are shared with them both.
Kind regards,
Claire
Warranty cover call
A young lady, Lois, dealt with my call which was to report a fault on my car, covered under warranty. I'm really pleased to say she was more than helpful in every way and explained everything clearly. Polite, professional and helpful in every way. All customer services should follow this example of how to provide a service. 5*
14 September 2026
Unprompted review
Reply from Spectrum Insurance Services
What wonderful feedback—thank you! We’re delighted that Lois explained everything clearly and looked after you with such professionalism and care. Being described as an example for other customer service teams is a fantastic compliment, and I’ll make sure your lovely comments are shared with Lois.
Kind regards,
Claire
Sent a breakdown truck to rescue me…
Sent a breakdown truck to rescue me without delay and paid for the costs for the repair..very pleased with spectrums warranty cover
3 August 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your great review! We understand how stressful a breakdown can be, so we’re pleased we could arrange assistance without delay and cover the repair costs under your warranty. It’s wonderful to know you’re happy with the service you received.
Kind regards,
Claire
I was worried about a delay in getting…
I was worried about a delay in getting my car sorted but Lois was very helpful and efficient sorting the problem out and all is good now.
11 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for sharing your experience. We’re so pleased that Lois was able to resolve the problem quickly and ease your concerns about the delay. It’s great to know everything is now sorted, and I’ll make sure Lois receives your kind feedback.
Kind regards,
Claire
Daniel was very helpful and I’m very…
Daniel was very helpful and I’m very happy with spectrum’s service !
10 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Daniel was so helpful and that you’re happy with the service you received. I’ll make sure your kind comments are passed on to him.
Kind regards,
Claire
Lois my superhero
There isn't enough words to use to say what an absolute guardian angel lois is.
We had a massive problem with our Peugeot 3008 car. We only had it 2 years and the cam chain had become stretched, Peugeot wouldn't help at all saying as it wasn't broken and just stretched denied any liability. They actually wanted us to pay over £4000 for us to fix it.
I was so stressed and when I rang spectrum to ask advice, we got the lovely Lois and she put me at ease and everytime she promised to ring she did. This fabulous lady went above and beyond her job, kept me sane(ISH). I honestly couldn't recommend or thank her enough. Hope this gets passed on to her and also this lady needs a promotion
9 September 2026
Unprompted review
Reply from Spectrum Insurance Services
hat an incredible review—thank you for taking the time to share it. It sounds like an extremely stressful situation, so we’re delighted that Lois was there to support you, keep you updated and bring some reassurance throughout it all. Your “superhero” comments will absolutely be passed on to Lois and her manager—I’m sure they’ll make her day!
Kind regards,
Claire
Helpful advice
Lois was extremely helpful today under stressful circumstances. She answered all of my questions and advised me what to do next under my warranty.
10 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely feedback. We know how stressful these situations can be, so it’s great to hear that Lois answered all your questions and clearly guided you through the next steps. I’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Extraordinary customer service.
Being quite anxious due to the nature of my mishap, I could not have been assisted by the polite and confident manner of Lois.
Reassured and happy this made me so would like to say a big thank you, and recommend this business to anyone. Best money I ever spent.
John A.
9 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for such wonderful feedback, John. We understand how worrying these situations can be, so it’s lovely to hear that Lois’s calm and reassuring manner helped put you at ease. Your kind recommendation means a great deal to us, and I’ll make sure Lois sees your comments.
Kind regards,
Claire
Excellent service
Excellent service, very prompt with all my questions, work completed in 4 days and payment within 7 days
8 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for sharing your experience. We’re so pleased everything was handled promptly, from answering your questions to completing the work and arranging payment. Your feedback is greatly appreciated.
Kind regards,
Claire
Lois
Lois
Extremely helpful and reassuring
Many thanks would recommend
9 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your kind recommendation. It’s wonderful to hear that Lois was so helpful and reassuring. I’ll make sure your lovely feedback is passed on to her.
Kind regards,
Claire
Warranty issue …
I spoke to a lady called Caitlin today regarding my warranty cover with Spectrum . I can not praise Caitlin enough she was absolutely fantastic. My issue was a little bit complex and she had to deal with me confusing the issues even more !! Caitlin managed to get the issue sorted and completed the claim for me . Excellent service all round
9 September 2026
Unprompted review
Reply from Spectrum Insurance Services
What a fantastic review—thank you! It’s lovely to hear how patient and helpful Caitlin was while working through your query, and that she was able to get everything sorted and complete your claim. I’ll make sure your wonderful feedback is shared with her.
Kind regards,
Claire
Warranty claim
The service I have received from your agents throughout this process has been excellent and stress free which is good as the stress of not having my car for over 10 days has not been good.
Kind regards
Phil Ralph
8 September 2026
Unprompted review
Reply from Spectrum Insurance Services
Thank you for your lovely feedback, Phil. We understand how stressful it can be to be without your car, so it’s wonderful to hear that our team made the warranty claim process as smooth and stress-free as possible for you.
Kind regards,
Claire
Never had any issues with Spectrum…
Never had any issues with Spectrum refusing to pay like other warranty companies. Straightforward and friendly service. Courtesy call from Lois this morning who put my mind at ease with everything!
9 September 2026
Unprompted review
Reply from Spectrum Insurance Services
What a lovely review—thank you! It’s wonderful to hear that you’ve always had such a positive experience with Spectrum and that Lois’s call put your mind at ease. I’ll be sure to share your kind comments with her.
Kind regards,
Claire
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