Specialty Life Insurance Reviews 

2,871
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 447 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and advisors for being extremely friendly, helpful, patient, and exceptionally knowledgeable during every single interaction. People feel very comfortable throughout the entire application journey, noting that representatives take the time to explain policies clearly without applying any pressure. Some reviewers were not happy with the persistent cold calls and frequent unsolicited contact attempts coming from a variety of different numbers. Consumers also mentioned that trying to reach out or return messages was very frustrating because the contact numbers frequently did not work or went dead.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally knowledgeable. Reviewers frequently highlight... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting that representatives are... See more

Service

Reviewers mention positive feedback about service, noting that agents are friendly, knowledgeable, and... See more

User experience

Clients share positive opinions on user_experience, describing the application process as simple,... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration over relentless and unsolicited phone... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more

Company replied

Rated 4 out of 5 stars

I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more

Company replied

Rated 4 out of 5 stars

The person that assisted me was very knowledgeable and answered all my questions. I did find it was a rather long process. I am confident that some questions could be eliminated or merged somehow with... See more

Company replied

Rated 5 out of 5 stars

I’m sixty six years young with type two diabetes. It was very difficult for me to find an insurance company that would cover me. I’m so relieved now that I can have some money to cover my funeral and... See more

Company replied


Company details

  1. Personal Insurance Company

Written by the company

Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(2,871)

438 reviews in the last 12 months

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Rated 5 out of 5 stars

Great staff

The man who sold me my policy was lovely John Palmer and helpful

6 August 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind words! We're so pleased to hear that John Palmer provided you with such a positive experience.

Rated 5 out of 5 stars

Thank you i have a good insurance for a…

Thank you i have a good insurance for a good price

30 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your feedback! We're delighted to hear that you were able to find the insurance coverage you needed at a price that works for you. Providing affordable coverage and excellent service is what we strive for every day.

Rated 5 out of 5 stars

GREAT EXPERIENCE

I don't have any complaints as I was treated with respect and all my questions were answered completely and in a way that I understood easily what I was asking.

Suzanne Dalpe

16 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your feedback, Suzanne.

Rated 5 out of 5 stars

Everything about my inquiry went very…

Everything about my inquiry went very well. My concerns and questions were answered very professionally along with speaking to me on a normal level.

2 August 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your feedback! We're delighted to hear that your concerns and questions were addressed professionally. We truly appreciate your kind words and thank you for choosing Specialty Life Insurance.

Rated 3 out of 5 stars

insurance

from all the companies I phoned yours was the leased expensive all other were over a 100 dollars yes I know I should have stated sooner but way should at my age 65 pay more than someone let say 24.

23 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for sharing your feedback. We're glad we were able to provide you with coverage at a more affordable rate. We understand your concerns about insurance premiums and appreciate you taking the time to share your perspective.

Rated 5 out of 5 stars

I’m sixty six years young with type two…

I’m sixty six years young with type two diabetes. It was very difficult for me to find an insurance company that would cover me. I’m so relieved now that I can have some money to cover my funeral and maybe leave something for my adult children.

14 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for sharing your experience. We’re so pleased we could help you find coverage that meets your needs. It’s wonderful to hear that you now have peace of mind knowing your final expenses are covered and that you may be able to leave something behind for your family.

Rated 1 out of 5 stars

I have been getting HARASSED by SLI for…

I have been getting HARASSED by SLI for over a month now from over 25 different phone numbers that are trying to pitch me life insurance policies. Should be illegal. Absolutely shameful.

22 July 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Travis, we apologize for the frustration. We only contact individuals when a quote request has been submitted for a life insurance product through one of our websites, or when someone has opted in to be contacted while applying for another service through one of our third-party partners.

Please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed.

Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would.

I spoke with this company the first time they called and clearly told them I was not interested. Apparently, "no" is not an answer they recognize.

Between June 22 and July 22, I received approximately 25 calls from them. I've blocked every number they've used, yet they simply call again from a different number. It has become a constant nuisance.

This isn't persistence. It's harassment. Respecting someone's decision should be the absolute minimum standard for any legitimate business. Instead, they continue to ignore my request and keep calling almost daily.

If this is how they treat people before they've even become customers, I can't imagine what dealing with them afterward would be like.

My advice is simple: save yourself the frustration and do business with a company that respects your time, your privacy, and your right to say "no."

22 July 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for bringing this to our attention, and we sincerely apologize for your experience and the frustration this has caused.

We have confirmed that your phone number has been added to our Do Not Call list. We appreciate your feedback and apologize again for the inconvenience.

Rated 1 out of 5 stars

Cancelled and put stop payment but money withdrawn and will not put it back

Want my money back that was withdrawn from my Account ... I canceled my Policy because it was mispresented and ended up not being the Policy I thought I had signed up for...Poor communication and Customer Service ... All regenerated texts and emails continuing to come in like I'm still a customer!!!

7 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

We sincerely apologize for your experience and understand your frustration. A member of our Client Support team will be in touch with you shortly to review your concerns and work toward a resolution.

Rated 4 out of 5 stars

The initial interview was very…Helpful

The initial interview was very detailed. I had a lot of questions and I was very happy with the information I received. I would recommend specialty Life Insurance
Thank you

11 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Sharon, thank you for your kind feedback! We’re delighted to hear that your initial consultation was informative and that all of your questions were answered thoroughly.

Rated 5 out of 5 stars

A caring company!

A caring company!! Very thoughtful 👍👍

11 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Kimberly, thank you for sharing!

Rated 5 out of 5 stars

Being an ex insurance Broker

Being an ex insurance Broker, the Lady I dealt with was very professional, knew her product's very well and very friendly, she was just amazing 👏

11 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for taking the time to share your experience. We're delighted to hear that our representative was professional, knowledgeable, and friendly, and that she made such a positive impression.

Rated 3 out of 5 stars

I don't Like unexpected charges

I don't Like unexpected charges, still waiting for a refund.

11 July 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Melvin, we sincerely apologize for the unexpected charges and for the delay with your refund. We understand how frustrating this must be. A member of our Client Support team will be in touch with you shortly to review your concerns and work toward a resolution.

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