Mr. Wesley D was very patient, resourceful and kind in listening to our concerns and paid full attention to details along the process. I highly appreciate Mr. Wesley for handling the case in a... See more
Company replied
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Review summary
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Based on these reviews
I recently submitted two missing items related to hail damage from over a year ago. I just sent photos—no questions, no arguments. Everything was handled quickly and efficiently. In recent years, I h... See more
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the first few days that we submitted the claim was not good but afterwards our insurance adjuster Nathan was super helpful and nice. although at beginning was confused if we are covered or not which c... See more
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Thank you very much for Sarah’s assistance with my roof claim. She responded promptly, and her instructions were clear and detailed. She also followed up with her manager regarding our damaged window... See more
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Company details
About Max Insurance
Written by the company
Max Insurance comes from humble community-based roots, dating back to 1866. Our belief has always been, comprehensive coverage at a fair price.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
At Max Insurance, we price each home based on its own unique merits and attributes rather than the merits of the homes within the collective community. From there, we use a very scientific approach, simulating over 10,000 years of potential weather events against your home to ensure you are always paying your fair price for the exposures that you and your home could face.
Our pricing models balance the severity and frequency of risk in so many dimensions than a traditional rate table from an insurer. As a result, Max quotes tend to be far more affordable or highly competitive for many properties in Canada.
The core belief of comprehensive coverage at a fair price here at Max remains unchanged, however the method of pricing insurance has gone through a revolutionary shift, ensuring policyholders get excellent coverage, while paying for insurance that truly represents their own true risk profile.
To ensure you have the coverage you need, Max Insurance partners with best in class Insurance Brokers to provide you the very best, unbiased professional advice.
Contact sales@maxinsurance.ca for a broker in your area.
Contact info
72 Victoria St S, N2G 4Y9, Kitchener, Canada
- (877) 770-7729
- Max Insurance
- maxinsurance.ca
4.5
Excellent
681 reviews
Replied to 52% of negative reviews
Typically replies within 1 month
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Max insurance company response was very fast and…
The company response was very fast and the service was done in days.
17 April 2026
The claim process was quick and fairly…
The claim process was quick and fairly easy to initiate. The Claim Form was helpful but slightly challenging to complete given our situation but we got it done. Thanks for your work and assistance. The claim was resolved within 7 days. Great work!
17 April 2026
Great support!
30 October 2025
Reply from Max Insurance
Hi Eduardo,
We're glad that you felt you received great support during your claim, and that everything was able to be resolved to your satisfaction. Thank you for taking the time to leave us a review.
Sincerely,
Max Insurance
Went above and beyond to help bring…
Went above and beyond to help bring clarity and resolution to a difficult situation
2 April 2026
Reply from Max Insurance
Hi Andrew,
So glad you felt that our assistance went above and beyond in resolving your claim! We hope you're able to get back to living as normal ASAP. Thanks for taking the time to leave us a review.
Sincerely,
Max Insurance
The new adjuster who finalized my claim…
The new adjuster who finalized my claim (Stuart M) was accomodating and would always return my calls unlike the previous adjuster
6 April 2026
Reply from Max Insurance
Hi Samuel,
Thank you for sharing your experience. We’re glad to hear that Stuart was able to support throughout the final stages of your claim. Consistent, timely communication is something we strive to provide at every step, and your feedback is valuable as we continue to improve.
Sincerely,
Max Insurance
Thank you very much for Sarah’s…
Thank you very much for Sarah’s assistance with my roof claim. She responded promptly, and her instructions were clear and detailed. She also followed up with her manager regarding our damaged window and kept us informed as soon as she received an update.
2 April 2026
Reply from Max Insurance
Hi there,
So great to hear! We're pleased that Sarah could help make your claim that much easier, despite the stress of your loss. Thank you for taking the time out of your day to leave us a review.
Sincerely,
Max Insurance
Great experience from a stressful…
Great experience from a stressful situation kelly b made the entire process easy and stress free for us are whole roof was blown off and ya all sorted out buy kelly
2 April 2026
Reply from Max Insurance
Hi Alisha & Stephen,
Sounds like a rough start! We're glad our team was able to help sort out your claim, despite your loss. Thanks for taking the time out of your day to leave us a review!
Sincerely,
Max Insurance
Tub leak through ceiling to kitchen
From the initial call to our claims adjuster (Ramona) to everyone sent to our property, all have been professional and knowledgeable. Very fast initial response as well. We are very grateful for everyone involved. Thank you!!
1 April 2026
Reply from Max Insurance
Hi Matthew,
We're so glad to hear that our team (including Ramona!) was able to help out - claims can be stressful, and so we always aim to be that professional resource in your corner. Thank you for taking the time to leave us a 5-star review!
Sincerely,
Max Insurance
Appreciate Mr. Wesley D’s handling the case professionally
Mr. Wesley D was very patient, resourceful and kind in listening to our concerns and paid full attention to details along the process.
I highly appreciate Mr. Wesley for handling the case in a very professional manner and would rate 5 star on his services and also would recommend to others (Mr. Wesley D) very highly.
Thank you
Syed Taher Hussain
1 April 2026
Reply from Max Insurance
Hi Syed,
We are so grateful for you taking the time to leave this stellar 5-star review for our teammate! We're happy Wesley could be of help throughout your claim process. We'll make sure he hears of your praise.
Sincerely,
Max Insurance
I was Dealing with Stuart nice guy…
I was Dealing with Stuart nice guy highly recommended quickly done
31 March 2026
Reply from Max Insurance
Hi John & Tina,
Happy to hear it! We'll make sure to pass along your kind words to Stuart and let him know how you appreciated his help with your claim. Thanks for leaving a review!
Sincerely,
Max Insurance
Professional and responsive claims support
David was professional, responsive, and clear throughout the entire claims process. He explained each step well and kept us informed along the way, which made a stressful situation much easier to manage. The process moved forward smoothly, and we appreciated his timely communication and support.
27 March 2026
Reply from Max Insurance
Hi there,
We are thrilled to hear that the support you received from David was beneficial in handling your claim from start to end. We're glad we could help make your situation a little easier! Thank you for taking the time to write us a review.
Sincerely,
Max Insurance
Great experience with Nathan
Great experience working with Nathan. He was very helpful and patient in resolving my claim over the past few months. I really appreciate his hard work to get everything settled!
30 May 2025
Reply from Max Insurance
Hi Wentao,
We are very pleased to hear that you had such a positive experience in resolving your claim with the aid of our team member, Nathan. This is exactly the sort of support we strive to deliver! Thank you for leaving such kind words.
Sincerely,
Max Insurance
They doubled my insurance
They doubled my insurance. Had 1 claim 30 yrs ago. So broker apparently cancelled. I never signed to renew but they still took payment of new double price. I’m not sure how I never authorized. I shopped around and got way cheaper from any other company. DO NOT USE MAX INSURANCE!!
17 March 2026
Unprompted review
Reply from Max Insurance
Hi Maureen,
We’re sorry to hear you’re frustrated. Insurance policies don’t renew or process payments without notice. Renewal terms, including any pricing changes, are communicated in advance, and payments are only taken in line with those agreements. Premium increases can occur due to underwriting and market factors, even with limited claims history.
That said, we take concerns like this seriously and will be reviewing our processes to ensure everything was handled correctly. We wish you well on your future endeavours.
Sincerely,
Max Insurance
Agent was amazing and very helpful
Agent was amazing and very helpful! Very smooth experience.
4 March 2026
Reply from Max Insurance
Hi Kofi,
Awesome to hear it! We're so glad you had such a smooth claim experience. Thanks for leaving us a 5-star review.
Sincerely,
Max Insurance
Patient Adjuster
The adjuster took the time to go over all the information and steps with me to explain what had to happen and what we needed to do. Was very patient when I asked multiple questions and was helpful in getting additional information.
10 March 2026
Reply from Max Insurance
Hi Jennifer,
We're so pleased to hear you had such a positive experience with your assigned adjuster. Ensuring your claim experience is always positive is a must for us!
Sincerely,
Max Insurance
We always had someone explain stuff to…
We always had someone explain stuff to us and didn’t beat around the bush. When we had questions they were always answered. I would recommend max insurance to others
12 March 2026
Reply from Max Insurance
Hi Todd,
Thank you for sharing your claim experience with us. Having a knowledgeable resource in your corner is great for alleviating stress throughout the process. We're glad we could help!
Sincerely,
Max Insurance
Reply from Max Insurance
Hi there,
Amazing! So glad you were happy with your claim experience. Thanks for taking the time to leave us such kind words.
Sincerely,
Max Insurance
Adjuter was so knowledgeable and…
Adjuter was so knowledgeable and helpful. Explain everything and respond faster. She was awesome.
12 March 2026
Reply from Max Insurance
Hi Gurdev & Ranjit,
So great to hear! We love reading about the positive experiences of our clients. Thanks for taking the time to leave a 5-star review.
Sincerely,
Max Insurance
I found the people at Max to be…
I found the people at Max to be helpfull and supportive during this difficult time.
9 March 2026
Reply from Max Insurance
Hi Jason & Pamela,
Claims are certainly never fun to experience, so we're glad to hear that our team could be supportive of you throughout. Thank you for taking a moment to leave us a 5-star review.
Sincerely,
Max Insurance
Claims adjuster was reliable and…
Claims adjuster was reliable and responsive making it easy to process my claim.
6 March 2026
Reply from Max Insurance
Hi Carolyn,
Pleased to hear that your claim experience was positive. We always strive for a swift and easy-to-understand resolution. Thank you for leaving us a review!
Sincerely,
Max Insurance
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