SpaMedica Reviews 

2,059
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 979 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the medical staff and reception teams for being exceptionally caring, friendly, and professional, making everyone feel completely safe and at ease during visits. People frequently note that the surgical procedures are remarkably quick and practically painless, with significantly improved vision experienced almost immediately afterwards. However, some people mentioned experiencing persistent physical discomfort or feeling let down by the follow-up support provided after their operations. A few reviewers also described the clinical environment as rather impersonal and distressing, feeling quickly processed through the system like an assembly line.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their friendly, professional, and caring demeanor... See more

Service

Customers consistently note positive experiences with service, highlighting fast appointments and a smooth... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, efficient and professional... See more

Product

Customers report positive experiences with the product, noting a significant and quick improvement in their... See more

Quality

Clients share positive opinions on quality, highlighting successful cataract surgeries and immediate visual... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Company replied

Rated 5 out of 5 stars

Highly recommend. Feeling comfortable after two cataract surgeries. Nice place very comfortable and clean. Staff very polite caring & knowledgeable. The surgeon Mr Appaswamy and his team have done a g... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

My cataract operation at SpaMedica Swansea has given me back the eyesight in my right eye that I never thought I could get. Everything is so clear and colourful, my eye surgeon was wonderful, kind and... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,059)

907 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had complex cataract surgery at…

I had complex cataract surgery at Wolverhampton SpaMedica yesterday and I was so impressed with the service I received. The staff were very informative and caring and the surgeon talked me through every part of the procedure and was very supportive and kind

4 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

A first-class eye opener!

From first visit to actual cataract surgery, my experience with SpaMedica services has been excellent. Kind and efficient staff, together with an excellent specialist surgeon, made me feel confident and relaxed throughout. I highly recommend this facility.

3 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Prompt professional attention

Prompt professional attention to my needs.
Good booking systems
Courteous and attentive staff at all levels.
Clear instructions on aftercare.
Clean, comfortable waiting areas.

30 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation

Everyone I dealt with was friendly, polite and efficient. Everything was explained fully and carried out successfully.

3 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Good experience all round

Very straightforward procedure. All staff were friendly and professional, I was kept informed throughout the operation, given clear aftercare advice, and although it's only 3 days since the procedure the results are already very good (sharper distance vision than I can remember ever having).

30 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Altogether an excellent specialist healthcare provider.

I have had both eye cataract operations at the Sittingbourne SpaMedica. The reception desk staff are very welcoming and friendly. The clinical staff are proficient and take steps to explain the process. Illustrated pamphlets are also provided with explanatory notes. Altogether an excellent experience.

1 June 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 3 out of 5 stars

Spa Medica of a reasonable standard

Spa Medica of a reasonable standard. The staff are all very pleasant and smiling but when I went into the operating theatre I did not have a very good experience. The operation was done by a trainee, I was not told that this was going to happen or warned and definitely not asked.
During the operation I heard the doctor saying distinctly in my ear, ‘Get that bit out’ then ‘ Put in more anesthetic’. It came as a bit of a shock and left me rather shaky. I was then told to go and sit in a cold corridor to wait for the discharge nurse. I think they are all very proficient but forget they are dealing with people.I will give them the benefit of the doubt I know new doctors have to get experience. Perhaps it was just a busy day.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied with my Cataract…

Very satisfied with my Cataract surgery, surgeon was very excellent and very experienced, I am very next day without any pain or gritty, it was watery for short time but after that it is normal. Staff and nurses were professional.

30 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I Would highly recommend Spamedica…

I Would highly recommend Spamedica Bolton, everyone was professional,helpful and very reassuring
making my experience go as smoothly as possible.

29 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Highly recommended

Just wanted to say thank you very much to the staff at SpaMedica/Blackpool. I've just had my second operation there (thanks to the lovely Mr Sattar) and I can't praise them enough. They were all very efficient, kind and helpful. Highly recommended.

29 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Spa Medica Bolton

The stall were great they informed me of all the details I needed the op was good and I can see better now than when I wore glasses.I am waiting now to have my other eye done

27 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

SpaMedica team transformed my world

SpaMedica really have an amazing team and the whole experience from pre op to the final surgery is made easier by them
The actual surgery was amazingly easy and totally painless and stress free everyone is just so relaxed and friendly
After lying down and being made comfortable the sterile sheet is put in place and then the light show begins
No pain just pretty dancing lights and cool sensations around the eye
To my surprise I actually enjoyed it and it was over very quickly
Then came the next morning when i walked to the bedroom window and had a massive shock For the first time in decades tge view in front of me was bright and clear a brand new beautiful world
Thank you to the whole team for transforming my world and taking such good care of me

28 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

My cataract surgery at Spa Medica Birmingham…

My cataract surgery at Spa Medica Birmingham has been excellent from start to finish. My optician referred me there for NHS surgery and I only had a couple of months to wait for my op following my initial assessment at the hospital. The staff are very friendly, helpful and professional, from receptionists to nurses, to consultants and surgeons. Everything was explained to me very clearly on the day of my surgery and the op took less than half an hour. This was my first cataract op and I am not nearly as worried about the second as the staff put me at ease this week.

27 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Professional personal care

Pleasent personal care, knowledgeable professional staff, relaxing atmosphere, Relaxing atmosphere relieves all anxieties you may have, Thank you Spa Medica Bolton

26 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 3 out of 5 stars

Glaucoma clinic

I took my mum for a glaucoma referral. Her appointment was at 12.40pm. We left the building just before 5pm. In that time we probably spent about 45 minutes in tests or with the consultant. The rest of the time we waited in the corridor, at one point there was about 2 hours where nothing happened. All the staff were lovely but better organisation is needed to prevent quite elderly people waiting so long.

27 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica! We appreciate your honest feedback and will take this into consideration.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract surgery SPAMEDICA Bolton

From arriving in reception to exiting after surgery the staff at at all stages were great and informed me what the procedure's were and reassured me that the process was quick and painless. On completion of surgery I sat up on the bed an exclaimed WOW, the fog has gone my eye has continued to improve I can now watch TV without glasses and read car number plate without glasses. I will be going again to remove the cataract for my other eye.

22 May 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look