SpaMedica Reviews 

2,093
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 983 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the exceptionally friendly staff and professional medical teams for providing thorough explanations and making them feel completely relaxed during medical procedures. People consistently highlight that the specialized cataract treatments are remarkably quick, entirely painless, and yield fantastic, life-changing improvements in their daily vision. However, some customers also noted frustrations regarding the unexpectedly long wait times experienced between scheduling the surgical procedures for each eye. Consumers explained that these scheduling delays left individuals struggling with uncoordinated vision and ongoing difficulties while waiting for their follow-up care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that all team members are consistently described as... See more

Service

Clients share positive opinions on service, highlighting efficient procedures and supportive staff during... See more

User experience

People report overwhelmingly positive experiences with user experience, highlighting fast, painless... See more

Product

Customers report positive experiences with the product, expressing great satisfaction with the remarkable... See more

Quality

Reviewers highlight positive aspects of quality, expressing delight with the fantastic surgical outcomes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had my left eye done at Spamedica Birmingham 4 weeks ago and am having my post op at my opticians next week. Couldn't fault any of the staff who were all informative, professional and helpful. I am ho... See more

Company replied

Rated 5 out of 5 stars

Simply exceptional and professional staff at Blackpool made my experience so very good. Having vision in one eye only I was somewhat concerned about anybody touching the left eye let alone performing... See more

Company replied

Rated 5 out of 5 stars

Took my mum to have first cataract surgery, she suffers with dementia and I was uncertain weither she would go ahead with the procedure. From walking in the entrance and being greeted by two lovely g... See more

Company replied

Rated 5 out of 5 stars

Fantastic treatment for my Cataract surgery . I was lucky enough to get a cancellation the next day after my assessment as the consultant recognised that I was not able to see much at all in my right... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,093)

941 reviews in the last 12 months

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Rated 5 out of 5 stars

Cataract surgery

I had excellent care while having cataract surgery.
All the staff are very caring and helpful.
I will be going for my second surgery in a few weeks
I can fully recommend Spamedica
Christine Davies

10 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 1 out of 5 stars

Very dissatisfied my wife had cataract…

Very dissatisfied my wife had cataract removal 7 days ago and still blurred vision she went to specsavers and was told she needs emergency surgery at manchester eye hospital i told my wife not to have it done her vision was ok now she will be out of work for weeks or months and no sick pay I thinking of seeking legal advice

4 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for bringing this to our attention. Patient care, safety and satisfaction mean a lot to us at SpaMedica, and we’re sorry to hear that our service fell short of our standards on this occasion.

To enable us to pass your feedback onto the relevant team and ensure your comments are investigated, we would be grateful if you could send us an email about your experience at feedback@spamedica.co.uk with your full name, date of birth, and details of the hospital where you are due to receive your treatment.

Please rest assured that we take your comments very seriously and your feedback will be shared with senior management.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Very professional very pleasant…

Very professional very pleasant reassuring staff ! The clinic is lovely and refreshments while you wait is quite pleasant . The team are highly knowledgeable and trained much nicer than a hospital . I would definitely recommend Spa médica

5 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

All the staff were extremely helpful…

All the staff were extremely helpful and the waiting areas were comfortable and clean. The surgeon, 'Q' who did my operation was so good, he explained everything in detail as he went along and was very kind.

30 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I was very very nervous about my first…

I was very very nervous about my first cataract operation, but everyone I saw at SpaMedica was so understanding and very reassuring. The procedure was just amazing, talked me through everything as it happened, couldn’t have asked for anything more. Thank you all so very much. Can’t wait to get the second eye done now.

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I recently had cataract surgery on both…

I recently had cataract surgery on both of my eyes over an eight‑week period.
My first procedure went exactly to plan, and the care I received throughout was outstanding — calm, reassuring, and delivered with real professionalism.

My second surgery was just as caring and well supported, even when an unexpected complication arose. It was something that was not foreseen, and it became clear during the procedure that things had shifted slightly off‑plan.
In that moment, Mr (Dr) Qusay was exceptional. He had a choice: pause the surgery and delay my treatment, or take the more demanding route for himself and continue safely and precisely. He chose the path that spared me further inconvenience, and he did so with remarkable skill, confidence, and kindness.

I am deeply grateful for his expertise and for the whole SpaMedica team, whose warmth and professionalism shone through at every stage.

Warmest regards,
Christine Anne CJ

29 April 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Spamedica Two Cataract Operations L + R…

Spamedica Two Cataract Operations L + R Eyes.
First visited Spamedica on 19 Feb for assessment with regards my left,right eye cataracts.Very professional at Preston everyone was friendly & explained the procedures,& aftercare.My first cataract was at Preston 25th Feb,everything went well staff very professional & attentive.My second cataract was performed at Spamedica Oldham by Mr Kirti Jasani as it was thought they may be difficulties due to a childhood accident to my right eye.Mr Jasani was able to perform the procedure with no issues due to his high level of expertise & experience.
Have since made a full recovery,making sure to follow the Spamedica aftercare routine.My vision in both eyes is amazing even my bad right eye has better vision.
I want to thank all the staff,nurses & doctors at both Spamedica locations for there professionalism,attention to detail & Customer Focus.I was made at ease by the very friendly staff on both occasions.Would Highly Recommend Spamedica for cataract surgery.
Linda B.

22 April 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract removal

On the 15th may i had a cataract removed with sarah and her team, (wokingham spamedica) and i must say what a team they were, they were brilliant and made a good job with my eye i didnt even know it was done. Also i would like to thank everyone who works there how friendly they all are and makes you feel very welcome.
Eileen Roberts

15 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

SpaMedica Wokingham

SpaMedica Wokingham - my cataract surgery. Staff were caring, efficient, very professional. Facility was immaculate.
Whole experience was excellent.

5 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had a Cataract op at the Worcester…

I had a Cataract op at the Worcester facility and am very impressed with the staff and the efficiency of the procedure.
The only downside being after my arrival in advance of the appointed time A two hour wait ensued prior to being called!!

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had complex cataract surgery at…

I had complex cataract surgery at Wolverhampton SpaMedica yesterday and I was so impressed with the service I received. The staff were very informative and caring and the surgeon talked me through every part of the procedure and was very supportive and kind

4 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

A first-class eye opener!

From first visit to actual cataract surgery, my experience with SpaMedica services has been excellent. Kind and efficient staff, together with an excellent specialist surgeon, made me feel confident and relaxed throughout. I highly recommend this facility.

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Prompt professional attention

Prompt professional attention to my needs.
Good booking systems
Courteous and attentive staff at all levels.
Clear instructions on aftercare.
Clean, comfortable waiting areas.

30 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation

Everyone I dealt with was friendly, polite and efficient. Everything was explained fully and carried out successfully.

3 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Good experience all round

Very straightforward procedure. All staff were friendly and professional, I was kept informed throughout the operation, given clear aftercare advice, and although it's only 3 days since the procedure the results are already very good (sharper distance vision than I can remember ever having).

30 May 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Altogether an excellent specialist healthcare provider.

I have had both eye cataract operations at the Sittingbourne SpaMedica. The reception desk staff are very welcoming and friendly. The clinical staff are proficient and take steps to explain the process. Illustrated pamphlets are also provided with explanatory notes. Altogether an excellent experience.

1 June 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica!

Kind Regards
The SpaMedica Team

Rated 3 out of 5 stars

Spa Medica of a reasonable standard

Spa Medica of a reasonable standard. The staff are all very pleasant and smiling but when I went into the operating theatre I did not have a very good experience. The operation was done by a trainee, I was not told that this was going to happen or warned and definitely not asked.
During the operation I heard the doctor saying distinctly in my ear, ‘Get that bit out’ then ‘ Put in more anesthetic’. It came as a bit of a shock and left me rather shaky. I was then told to go and sit in a cold corridor to wait for the discharge nurse. I think they are all very proficient but forget they are dealing with people.I will give them the benefit of the doubt I know new doctors have to get experience. Perhaps it was just a busy day.

12 May 2026
Unprompted review

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