Snug Energy UK Reviews 

126
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Had new boiler fitted by them supposed to have free service but no one been in contact to do this and cannot contact them only had this fitted December 24 I think they must have gone into liquidatio... See more

Rated 2 out of 5 stars

The whole experience was spot on from the start until installation, very quick and clean. Thats where it ended…. No after care when we contacted the office for advice on the set up…. Zero respo... See more

Rated 5 out of 5 stars

You want solar panels then go with snug energy it’s a no brainer. Professional service from start to finish . Anthony came and did a survey and gave us a quote, then the team arrived Joe the electrici... See more

Rated 5 out of 5 stars

Snug just fitted solar PV and a battery for my parents. After getting numerous quotes from other companies we found Snug the most knowledgeable and trustworthy. So happy with the work. Job completed i... See more

Company details

  1. Solar Energy Company
  2. Gas Installation Service
  3. Solar Energy Contractor

Written by the company

We specialise in designing & installing Solar PV and Battery Storage. Our accreditations include: Gas Safe, MCS, RECC, Napit,Trustmark & Gas Safe. We offer a bespoke service to meet your own individual needs and budget. Please feel free to contact us to arrange a survey and quote tailored to you.


Contact info

3.1

Average

TrustScore 3 out of 5

126 reviews

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3.1

All reviews

(126)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

The installation of my solar panels was…

The installation of my solar panels was straightforward and smooth from assessment of the property to completion. I had several companies quote but chose Snug for my particular needs. They were a competitive cost. The scaffolding, roofing and electrical guys all very polite and efficient.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Very professional firm.

We needed some significant work with replacing our boiler and changing all associated pipework and radiators.
Swift gave us some very good quotes as the specification changed, it was always easy to contact them and Anthony was both professional and knowledgeable explaining where pipes would run, what disruption could be expected and how long it would all take etc. Their price was very competitive too.
Ultimately, we went with another firm based on little more than a flip of a coin but our experience of Swift has been nothing but good as you can at least call them and get to speak to a person straight away.
Very impressed.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Comments on Service of Snug Energy

I received a phone contact immediately on showing interest in the product. Meetings were arranged quickly along with a quotation. E mails were received confirming all details along with dates for all the elements of installation. The scaffolders, electricians and the panel fitters were on time, friendly but very professional. I received great help by phone from the administration and management of the company. A delight to deal with snug energy.

28 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent professional manner.

Excellent professional manner.
Great costing for work that has been carried out, very quick and easy to organise from enquiry to work undertaken.always had snug from day one and still find that their company values and customers requirements never change.lastly very quick and responsive in all matters thank you snug keep it up.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

New boiler…

From quote to fitting it was stress free with no sales pressure
Girls on phone were very knowledgable and were happy to answer my questions.
Paul the fitter was very respectful to our property left everywhere tidy, and nothing to much trouble
Would recommend this company

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Better price than any competitors

Better price than any competitors. Communication excellent from the outset. Rapid installation, completed within 10 days of acceptance. Very polite and helpful installers.
Would highly recommend this company.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

No heating.

Problem with my heating was quickly diagnosed, informed of plan of action needed, work carried out within 24hours.
Cost of work discussed prior to start of work.
Receptionists very helpful and informative.
The engineer. Steve, polite and respectful, showed me what the problem was and worked quickly to replace worn out parts. He was chatty and a pleasure to have I my home.
Thanks to everyone at Snug, would thoroughly recommend.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Go with Snug!

The range of solar energy installation configurations, and installers, can be bewildering. I am very glad to have gone with Snug Energy. They were professional, prompt, and clear at all stages, and the kit seems to be doing a good job, even on dank and dreary days in February.

31 January 2024
Unprompted review
Rated 3 out of 5 stars

I had a new combination boiler fitted 2…

I had a new combination boiler fitted 2 years ago with a wi fi thermostat which only had 1 years warranty and had broken down. The service engineer that serviced my system said that they where not happy with the wi fi box and put it in his report . Now they are asking for £70 callout and the cost of a new wi fi box .

2 February 2024
Unprompted review
Rated 5 out of 5 stars

Urgent Boiler replacement

Had my old faulty boiler replaced which was dangerously emitting carbon monoxide. the job was undertaken by your professional boiler technician. He was polite and courteous very clean with his workmanship and he got straight to work never stopped until the job was finished. Now we have a great brand new and safe boiler and we are over the moon definitely recommend your company to all my friends and family Thankyou so much

19 January 2024
Unprompted review
Rated 4 out of 5 stars

Great service and professionalism

I recently had a boiler installed by Snug Energy, and overall, I am pleased with the service provided. The engineers did a commendable job with the installation, displaying a high level competence and professionalism throughout the process. Their attention to detail and expertise were evident, and l felt confident in the work.
Following the installation, l encountered a few issues with the boiler. However, the reception staff were incredibly helpful and demonstrated a high level of professionalism. They listened attentively to my concerns and knew exactly how to address the issues, providing me with the necessary guidance and support. Their willingness to assist and their knowledge of the services offered by the company were truly commendable.
I would not hesitate to recommend their services to others in need of boiler installation or related assistance.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful , reliable professional and got the job done with no hassle would highly recommend

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend

The guys went above and beyond to fit the number of panels we wanted. They are fast, efficient, polite, and they care about their customers. Whatever request we had has been accommodated. Would definitely go with them if I had to do my solar panels over again. Can’t say much for the panels themselves as we’ve only just got them, but the whole experience was definitely a pleasant one rather than a headache. We went from a quote to installation in less than a week, and the price was by far the best we were able to find.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

SNUG offer a very professional service at a competitive price. We are delighted with our new boiler. All their staff were helpful and friendly. They did a very tidy job.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Happy customer

A very competitive detailed quote received for solar panels and battery after having full home survey (some other companies only looked on Google Earth).
Roofers and electrician were brilliant... arrived on time, worked efficiently and neatly, cleaned up after and left a fully working installation. A totally stress less experience from start to finish... a happy customer, thank you.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

5.7kW installation

A very detailed quotation covering some points we hadn't considered. The quotation itself describing the system was very easy to understand. Excellent interface app, loads of detail and very easy to adjust charging times, rates etc. Speedy installation despite a slight delay due to Covid and a very good handover explanation from the electrician. Price was spot on, a couple of slightly lower quotations were from companies who didn't seem to understand what we wanted or why and couldn't answer some very basic questions. Would recommend Snug without reservation.

6 October 2023
Unprompted review
Rated 5 out of 5 stars

Best value for money & great pre-post sales support

I chose Snug Energy over approx 5 or 6 other Solar installation company quotes, as they had a good spec 6.4kWh PV system (+ 5kWh Sunsynk Inverter + 5.12kWh Sunsyk battery + iBoost) for the best market price. Very happy with the technical pre-sales knowledge, fast communications pre and post sales and good after sales support. Quality of workmanship overall, was very good, especially the electrical installation.
They are a trustworthy family business and have been great value for money.

8 August 2023
Unprompted review

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