Snug Energy UK Reviews 

126
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Had new boiler fitted by them supposed to have free service but no one been in contact to do this and cannot contact them only had this fitted December 24 I think they must have gone into liquidatio... See more

Rated 2 out of 5 stars

The whole experience was spot on from the start until installation, very quick and clean. Thats where it ended…. No after care when we contacted the office for advice on the set up…. Zero respo... See more

Rated 5 out of 5 stars

You want solar panels then go with snug energy it’s a no brainer. Professional service from start to finish . Anthony came and did a survey and gave us a quote, then the team arrived Joe the electrici... See more

Rated 5 out of 5 stars

Snug just fitted solar PV and a battery for my parents. After getting numerous quotes from other companies we found Snug the most knowledgeable and trustworthy. So happy with the work. Job completed i... See more

Company details

  1. Solar Energy Company
  2. Gas Installation Service
  3. Solar Energy Contractor

Written by the company

We specialise in designing & installing Solar PV and Battery Storage. Our accreditations include: Gas Safe, MCS, RECC, Napit,Trustmark & Gas Safe. We offer a bespoke service to meet your own individual needs and budget. Please feel free to contact us to arrange a survey and quote tailored to you.


Contact info

3.1

Average

TrustScore 3 out of 5

126 reviews

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3.1

All reviews

(126)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Company

Snug energy provided the best quotation to fit 14 panels on our house. The agent who came out to quote for the job was well informed and efficient. The process was started very soon after we accepted the quotation, scaffolders arrived in good time to prepare for the installation. The electricians then came to fit the necessary electric fitments. The panel fitters Kieran and Leigh were polite, careful and good communicators. We were very happy with our dealings with this company and would recommend them enthusiastically.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Solar installation

Recently had my solar system installed by snug energy. Couldn’t ask for a better company to do it. They went above and beyond to make sure it all went smoothly lovely customer services from the office staff to the roofers and electrician I would highly recommend anyone to use these

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent PV installation.

We first contacted Snug Energy in March 2023 to install a solar PV and battery storage system at our property. From the initial contact through to quotation and some slight modifications to the quote was excellent with them attending our property to survey twice to ensure the system would fit.

We were kept well informed when the scaffolders would come, then when Snug themselves would come to do the installation. On installation day a team of 3 lads who were brilliant efficiently installed the whole system in about 6 hours! We were up and generating that day and its worked flawlessly ever since with zero issues. The payback has been much faster than anticipated so much so that…

We again contacted Snug in January 2025 to add some additional batteries to our system. Once again a very efficient quotation process where we received a quote in under a hour which was promptly accepted. They could also come and fit the batteries in less than a week meaning that we could get an immediate benefit from them. Their engineer, Olusegun was great and did a spectacular job and did a thorough clean up at the end even tho’ I insisted on doing it. Kept me well informed as he worked through the refit and installation of the new batteries. 

I would 100% recommend this company for a solar PV installation on your property.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

I Would Recommend

Great price, Great equipment. Nice lads on the job. From the panel install to the commissioning of the system.

Scaffold up Friday, panels on Saturday, Electrician Monday finished 5pm.

I'm a tradesmen, not very often I use trades on the house..although I'd recommend Snug. It's neat and tidy.

4 February 2025
Unprompted review
Rated 1 out of 5 stars

Very aggressive merchant

Very aggressive merchant! I did not complete the transaction because it included parts I had not considered adding, and lo and behold, the transaction went through, and I am facing the headache of undoing it!

12 January 2025
Unprompted review
Snug Energy UK logo

Reply from Snug Energy UK

You have left a review for the wrong company. We have never heard of you and you have never bought anything from us. We do not have an online platform where you can buy anything from us. Please remove and leave your review for the correct company. Your profile is also in the USA, we only fit boilers and solar in the UK

Rated 5 out of 5 stars

Fantastic Solar installation

Just had solar panels x22 with inverter and battery installed by snug energy. From start to completion the entire team from back office to roofers Kiran and his pal, Joe the electrician and Jamie had been amazing, I could not recommend snug highly enough. Extremely good value for money, communication from back office to customer service fantastic. Zero complaints at all. Many thanks James at No 12 BPH.

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Service from Start to Finish

From initial visit to end of installation, I really cannot say anything negative about this company. Their price very competitive to install new Viessmann boiler.
The whole installation process by Brett was faultless, polite and kept me fully informed of anything he was doing. He went above and beyond as the job took a few hours longer than planned, he ensured everything was done and done properly with safety in mind, replacing our flue and piping none of which Snug have charged me any extra for. Brett even called the following morning to ensure everything was working okay.
The price I was quoted is what I've paid.
Cannot recommend them enough
Dawn and mumsy

5 November 2024
Unprompted review
Rated 2 out of 5 stars

Great Sales team BUT

Great Sales team
Quality products
Poor installation and Service.

Damaged property, lots of rubbish left sharp wire and mesh, left with unsafe electrical installation for 3 days.

Lots of excuses 🙄

No apology or follow up.

I would not leave either the installation or scaffolding teams on your property without supervision.

Really wish I'd have took my time to review other options available locally.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Had a 3.6kW solar system with 9.5kW…

Had a 3.6kW solar system with 9.5kW battery in May this year. After a couple of niggles which which were sorted through Snug very quickly, we have a super system operating very efficiently. Great support from Andy and his team.

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Snug installed solar and batteries for EON

Snug Energy installed solar and batteries as a subcontractor for EON in December 2022. Have had to get EON to remove and replace all the panels, and they've paid for repairing the roof, removing all the tiles and replacing all the membrane.
Snug Energy damaged tiles, ripped the membrane at every bracket location as not fitted the brackets correctly, causing leaks in the roof.
Not to mention I had to get Snug to redo the wiring as was installed incorrectly and very messily.
So if you have used them, check your loft for ripped membrane/felt !

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Solar Panels

Well what can we say, we had Snug Energy rep Andrew come round and advised us on the best system for us. He was really helpful and explained everything. We had other quotes but had more faith in this company. In just over a week we have now had our Solar Panels installed, the scaffolding was put up and the two chaps came and put the panels on the roof, the two electricians put the inverter and batteries in and showed us how to download the app. so we can see exactly how it is performing. We cannot praise this firm enough.
We will definitely being recommended them.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service and price

Excellent Service and price, no matter where you are located, let Snug Energy Quote you, they are fast, efficient and excellent to deal with, I cannot praise them enough

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Very impressed@

We have been very impressed with everything from the initial quote to installation. Andrew gave us lots of information and advice regarding the best system to have and we did not feel pressured at all to accept his quote. All correspondence has been prompt and no issues with installation on the agreed date. Looking forward to greatly reduced electricity bills from now on!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Snug as a bug in a rug ...

What a marvellous company a true quote and very affordable. Excellent teamwork from the ladies in the office to the tradesman on the job I cannot fault anything about this solar system and the team that went the extra mile above and beyond to install it perfect thankyou snug energy

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Very competitive quote

Very competitive quote. The work was completed on time. The installers were quick and tidy and the finished installation was very neat. It all worked correctly and the follow up paperwork was prompt and detailed. Would happily use Snug again.

8 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Brilliant

Absolutely Brilliant, after trolling through hundreds of different companies getting around a dozen quotes and then finally settling for snug energy I was a bit on edge wondering if I had done the right thing however they were brilliant from start to finish could not fault them in any way good set of lads that fitted it and communication from start to finish via email and text was spot on anybody thinking of solar definitely give them a ring ⭐⭐⭐⭐⭐

12 April 2024
Unprompted review

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