Silhouette Vases 

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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely horrendous experience! The item was not delivered; apparently, my postcode was entered incorrectly, which was definitely not the case! Tried to have it resent but was expected to wait anoth... See more

Rated 5 out of 5 stars

Fantastic experience from start to finish. Communication is second to none. I would and HAVE recommended this company to friends. Quality of products is excellent! If you have placed items in your ba... See more

Rated 1 out of 5 stars

They have apparently shipped my $270 order 3 times, but keep forgetting to put the last digit at the end of my postcode. They use the excuse that they are a small business so please be patient. 4 mont... See more

Rated 1 out of 5 stars

I received no tracking information. One week after purchase I got an email from Emily to say their delivery partner was overwhelmed and it might take longer to get to me. Two weeks later, I followed... See more


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Rated 5 out of 5 stars

I have just received my order today and…

I have just received my order today and the vase and flowers are superb. The lady in charge could not have been more helpful and I would certainly recommend using Silhouette Vases to all my friends.
Excellent produce, service and company. Well done and thank you

16 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS AVOID AT ALL COSTS!

SCAMMERS AVOID AT ALL COSTS Similar negative experience as all of the reviews on here. Placed an order that I didn’t receive and had a variety of excuses and stories as to why. Assured I was sent a replacement which was drawn out as long as possible and again never turned up. Asked for a refund and this has been drawn out again by Emily asking me for information that the company already have and making up stories about why this hasn’t been issued. Still haven’t received my refund. The whole experience has been going on for 3 months. Save yourself the hassle and empty pockets and DO NOT USING THIS COMPANY. I am reporting to trading standards and I would encourage everyone to do the same.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Hydrangeas look great

Hydrangeas look great, very convincing. Was quick and easy to unpack and set up. Delivery to Perth Australia took a long time otherwise I’d have rated 5 stars.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! Love the flowers - they look super natural and cute. The vase is also gorgeous and goes great with my space. Highly recommended

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Received my flowers today and they are perfect!

Received my flowers today and they are absolutely stunning! I did start to doubt they weren’t coming and I emailed the company to question. Emily promptly responded to let me know she checked and saw my order was delivered. Sure enough they arrived that day! Though it took awhile to receive my order it was worth the wait for me. I have no complaints about the customer service and I’m ready to place another order!

1 February 2026
Unprompted review
Rated 1 out of 5 stars

This looks like a scam

Unfortunately, my experience mirrors that of a number of other people who have reviewed this company. No product delivered, no refund when requested and this looks like a scam. I would advice you not to buy from this company.

1 February 2026
Unprompted review
Rated 1 out of 5 stars

This is an absolute scam

This is an absolute scam! Ordered a vase last September and still no sign of anything. Countless emails to customer service to get a reply from 'Emily' who kept saying she would send a replacement. We're now 4 months on and now getting no response to emails. Do not spend money here - daylight robbery!

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I placed an order in November and never received a dispatch email. After chasing the company, I was told the item had been sent, but nothing arrived even three weeks later. I contacted them again and was told the order would be resent. This cycle happened multiple times, with repeated promises that were never fulfilled.

It is now the end of January, and I still have not received my order or a refund, despite being told that a refund would be issued. The communication has been misleading, and the lack of action is unacceptable.

I would not recommend ordering from this company based on my experience.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

100% SCAM and no refunds given

If I could give no stars I would! my order never arrived and been fobbed off time after time by someone called Emily. They take 4 days to reply asking stupid questions just to delay things for a further 4 days. DO NO ORDER FROM THIS COMPANY!!! Its a scam

12 January 2026
Unprompted review
Rated 1 out of 5 stars

This company is horrible

This company is horrible . Received partial order and the quality loc the flowers is extremely poor . I kept asking for the rest of the order , a vase & it never came . They kept telling me they were sending it … after months and months of trying to get it and being very patient , i asked for a refund . They Saïd they would do it but have yet to receive anything from them. I think it’s very suspicious that they continually told me they had sent the vase several times !? Sketchy at best ! STAY AWAY

26 April 2025
Unprompted review

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