Skin Clinic Ltd Reviews 

140
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I wish I could give zero star review. This company has no integrity or capability to be honest. Customer service is beyond poor. You will have to chase up for your order, and when they finally de... See more

Rated 4 out of 5 stars

I’ve been using the Skin Clinic oil and cream for almost a month to treat dark scarring on my legs from recent bites and allergy reactions, and I’m honestly so impressed. The marks have definitely s... See more

Rated 1 out of 5 stars

Ordered from Republic of Ireland which should take at least 3-5 business days it took over two weeks. Customer service is terrible, sent over three messages with no response. Product d hasn’t worked... See more

Rated 1 out of 5 stars

Order number 4161 … why ask me for reviews when I haven’t received my goods for almost 2 months… you send me an email saying I will receive it by the 15th of January with a late gift but nothing still... See more

Company details

  1. Skin Care Clinic

Written by the company

At Skin Clinic, we believe everyone deserves to feel confident in their own skin. We’re dedicated to creating effective skincare for real skin concerns that are often overlooked, including acne, hyperpigmentation, dark marks and body acne. Every product is thoughtfully developed with one goal in mind: to help our customers achieve healthier-looking skin and greater confidence. Our customers are at the heart of everything we do. From carefully formulated products to exceptional customer care, we’re committed to making every step of your skincare journey a positive one. Thank you for trusting Skin Clinic to be part of your journey.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

140 reviews

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Hasn’t replied to negative reviews

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2.5

All reviews

(140)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good reviews

I saw alot of positive reviews online, that motivated me to get it. Am already seeing results and will definitely recommend it.

30 April 2024
Rated 1 out of 5 stars

Order took a long time to arrive

I placed my order over two weeks ago and I haven’t received it yet. The tracking says to be shipped for two weeks now.

Update: I have now received my order.

10 May 2024
Unprompted review
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Vivi,

I am so sorry this is still not received. I have just checked your tracking number and it seems like it is still with Evri, i will make it a priority and call them first thing Monday morning! Tracking shows "19:32 -Sat May 11- "your parcel is being sorted at the senders local depot" so fingers crossed you get in Monday, if not please let us know.

Thanks
Sheila

Rated 1 out of 5 stars

I didn’t see any improvement

I didn’t see any improvement

13 April 2024
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Olubukola,

I am so sorry it did not work for you! We have never had a case like this, however, we understand every skin is different, this is where our 90 Days Money Back Guarantee comes in!

Thanks
Sheila

Rated 5 out of 5 stars

Satisfying service

Shipping is quite fast compared to the distance it travels, the product itself is top quality and gentle on the skin, 3rd time ordering from here

12 April 2024
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Niki,

Thank you so much for the review, we appreciate the time taken to leave us one and looking forward to welcoming you again.

Thanks
Sheila

Rated 1 out of 5 stars

You did not send me my right order and…

You did not send me my right order and your delivery take too much time

27 March 2024
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Bridget,

Our delivery is normally next day delivery, however, sometimes Evri lose packages or have delays, we have now partnered with a faster courier.

Regarding the order, we are so sorry about this and believe you should have gotten the right one by now!

Thanks
Sheila

Rated 4 out of 5 stars

Received parcel

Received parcel, it’s early days still to make an in-depth review, I have been using for 1 week now and my knuckles is not as dark, it was not that bad before but because I did use a peel on some marks in certain areas on my hand, the discoloration kept returning, so far the dark patches are a little less noticeable, will rerun if it does make a good difference..

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Best Skincare Product

Since my Accutane treatment, I was spectacle about which product to use on my face. I then decided to go with ShopSkinclinic’s Tribal Set and it was the best decision. My face feels so smooth, clear and glowing. This is my second purchase. Love, love everything about the Tribal Set.

8 February 2024
Rated 5 out of 5 stars

I got the acne soap & oil

I got the acne soap & oil, and my skin in the morning is just out of this world, I wash my face before bed, and apply the oil and it works like magic, but they need to work on the delivery as it takes a long time to arrive 3weeks or more and need to work on updating customers when product is taking long to arrive, I pay for mine monthly & it still takes a long time to arrive.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

I love the products and I can see…

I love the products and I can see positive changes in my skin care journey

29 January 2024
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Anita,

Thank you for your review. We appreciate the time taken to write one. We are glad you are seeing results.

Thanks
Sheila

Rated 5 out of 5 stars

Works wonders!!!!

I have been using the skin rebirth oil and the acne bar soap for a while now, they have cleared my acne and scars, now my skin is looking smooth and glowing, I get one spot once in while and it clears in a day or two. I cant go without them.

29 January 2024
Rated 4 out of 5 stars

Well,I see improvement

Well,I see improvement
My dark knuckles are lighting up
Wish the sizes can be increased
Hoping to purchase some when I’m done. Thank you❤️

29 January 2024
Skin Clinic Ltd logo

Reply from Skin Clinic Ltd

Hi Jemimah,

Thank you for your review, the dark knuckles remover involves some high quality ingredients which cost alot to make, we try our best to accomodate everyone making it reasonable, however, we will look into making a larger bottle for those that will prefer that.

We look forward to welcoming you again to our store and cannot wait to see your results soon. xoxoxox

Thanks
Sheila

Rated 3 out of 5 stars

Updated review

I ordered on 11 Feb 24 and never received an order or communication. After writing a negative review I was contacted by the company who told me they had ran out of stock of the product I ordered. They offered to post me out a free product of my choice for the delay and dispatch what I ordered when it was available. I have now received both products.
I have yet to try either product so I can’t comment on them. 3 stars because although I appreciate they contacted me to try resolve the situation, they need to be way more organised and communicate with the customer. They also need to update their website on contacting them because if a customer can’t get hold of your customer service they will leave a bad review instead so just some feedback for future. I will update review once I use the product hopefully then I can give more stars. All the best. Order no. 5730

13 February 2024
Unprompted review
Rated 2 out of 5 stars

My parcel only arrived after nearly 5…r

My parcel only arrived after nearly 4 weeks and after sending emails which were not replied to. My bank statement showed that you were a computer company and had to ask the bank to retrieve my money before I received the parcel.i received the parcel.

29 January 2024
Rated 5 out of 5 stars

It was My time ordering from you & When…

It was My time ordering from you & When I order my item I was supposed to receive it next day Delivery had to contact you a day after to find out why I have not received My package or no tracking numb it took you few days to reply & I didn't received my package till after a week not good. After not Been Happy With My first Order Skinclinic have contacted me & apologise & offer me A Free skin Product Next Day Delivery. I will definitely Order Again I do like they Product is good.

29 January 2024

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