Serenity Insurance Reviews 

3,614
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely patient, helpful, and professional throughout the entire process. People also love the affordable prices and how simple it is to secure great insurance coverage without stress. Consumers mention that agents go out of their way to answer questions clearly and find the best rates. Some reviewers were not happy with the experience, noting unexpected price increases after everything was finalized or finding documentation requirements excessive. A few individuals also mentioned struggling with fixing insurance cards or feeling costs were too high.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly, helpful,... See more

Customer service

People report positive experiences with customer service, highlighting that agents are exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with the quick, friendly, and... See more

Price

Users describe positive interactions with price, noting that reviewers saved a significant amount of money... See more

Value for money

Clients share positive opinions on value for money, highlighting great prices and affordable insurance rates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deana is a literal angel in human form. She navigated me through every step of my insurance plan down to the letter & helped me cancel my old policy. She has me locked in at $242.24 & i couldn't be ha... See more

Company replied

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Rated 5 out of 5 stars

My experience dealing with serenity was exceptional. I really enjoyed the customer service in the quality of options that I had available. I saved a huge amount of money thanks to Paul. He delivered a... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. also in
  3. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,614)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was nice to work with Kim

It was nice to work with Kim. She was very knowledgeable and courteous to my needs for insurance and I really appreciate the way the whole process went.

22 July 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 1 out of 5 stars

The man I talked to

The man I talked to, Morgan Rosalez, was very jovial in starting me out, and said he’d be available to me for any questions. But when I called with questions about the policy, he didn’t answer and didn’t respond to my phone messages asking him to call me. So I called your main number and got fabulous service, two different phone calls, as I remember, and each time the woman who answered showed enormous patience and walked me through the process step by step!

31 July 2025
Serenity Insurance logo

Reply from Serenity Insurance

Hi, sorry to hear that Morgan was unable to reach you back. I am very happy to hear you were able to connect with another one of our amazing agents to finish up the process. Sounds like 5 star service to me.

Rated 5 out of 5 stars

Awesome! 5 Star Service!

They gave me a very cheap rate followed by Awesome Customer Service by Ms.Deana! I Thank you guys so much for the opportunity to do business with you Guys! May God Bless You Guys and your company!

1 August 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Haliey has been my agent

Haliey has been my agent. She has went above and behond my expectations. I worked in the car industry for many years. That being said have delt with alot of insurance companies.
She is very personable and knowledgeable.
Thank you for such great work. This was the first company I called for a quote. She made it fast and painless. Great company so far.

4 August 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

PROFESSIONAL

Representative Was Professional,Curtious And Prompt

31 July 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

My agent was super knowledgeable and…

My agent was super knowledgeable and she was very fast and made it easy and convenient !!!
I highly recommend this company to everybody.
Even with the broker fee.
It was still cheaper than gone anywhere else!!!!

17 July 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Easy getting insurance and great…

Easy getting insurance and great customer service. They worked with your situation and handled with great expertise. Thank you!

24 June 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Broad form insurance

The coverage was well explained. I was eligible for some discounts and able to process the whole transaction with one call.

1 July 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look