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Serenity Insurance Reviews 

3,614
•
TrustScore 5 out of 5

4.8

Auto Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing the team as extremely patient, friendly, and dedicated to understanding their specific insurance needs. Consumers frequently mention that finding the right policy is smooth and straightforward, with staff members walking them through every single policy detail clearly. However, some people mentioned frustrations regarding unexpected high costs, excessive personal information required during the initial setup process, or difficulties with fixing policy cards. A few other reviewers also felt that certain premium rates were simply too high for the exact coverage options provided.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are extremely helpful,... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who answer... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, efficient, and... See more

Price

Users describe positive interactions with price, noting that reviewers found affordable plans that fit their... See more

Value for money

People report positive experiences with value for money, highlighting great prices and amazing service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deana is a literal angel in human form. She navigated me through every step of my insurance plan down to the letter & helped me cancel my old policy. She has me locked in at $242.24 & i couldn't be ha... See more

Company replied

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Rated 5 out of 5 stars

I'm new, so... What was nice was the people I first contacted actually knew what I was asking and answered my questions! All went well and for a better price than my "old" insurance that I had for 25... See more

Company replied

Company details

  1. Auto Insurance Agency
  2. also in
  3. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,614)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 3 out of 5 stars

The insurance quote was part was good…

The insurance quote was part was good the issue i ran into was, I had insurance with my wife whom we are separating, I wasn't told that if I was to get insurance by myself, that I would still be on previous policy until divorce. Im not sure why they require divorce papers to be removed ,but not marital papers to start up

8 September 2025
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Reply from Serenity Insurance

Sorry if it was a hassle to acquire another policy. Carriers are very specific and protective when it comes to splitting up household members in these cases. I'm glad the new quote went smoothly for you. Thanks for being a customer!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. She was able to do everything i needed for starting my new policy.

3 September 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Very nice people

Just how he made everything go so fast and easy for me.And really delightful it was to talk with him. And trying to save me as much money as possible because of how expensive things are now days

3 September 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

When I first made my purchase for car…

Hi I’m Valerie, I was pretty much shopping around for insurance. This is where I made my purchase for car insurance. I was welcomed to the company by the great gentleman that I spoke with over the phone. I felt cared for as a customer at that very moment, all of my questions was answered. The gentleman was very polite and knowledgeable. I have made a good choice by picking the right insurance company.

2 September 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

You have all been great from the start…

You have all been great from the start about 10 years ago when I unfortunately needed SR22 insurance. I love Serenity and have used you ever since.

11 August 2025
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Reply from Serenity Insurance

Excellent to hear, we love our long standing clients. Thanks for being part of Serenity Group!

Rated 5 out of 5 stars

Deana Ennis is awesome

Deana Ennis is awesome, polite, knowlegable in the vehicle insurance business. She help me get a great price on my insurances. Deana is a Top Notch person. I'm glad that I met her. I wish her continued success.

6 August 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Car insurance

Nicole helped me a lot get the insurance I needed for my car. She is very knowledgeable and kind.

5 August 2025
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Reply from Serenity Insurance

Thanks for the great review!

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