Serenity Insurance Reviews 3,565

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting personalized attention and a genuine desire to assist. Consumers frequently mention the excellent service, which is often described as fast, easy, and efficient, leading to a smooth overall experience. A significant number of people were particularly pleased with the pricing, finding policies to be very reasonable and often much cheaper than competitors. However, some customers also noted issues with contact, specifically mentioning instances where agents did not return calls or were slow to respond to inquiries. A few other people also felt that the process of providing information was excessive, requiring multiple proofs of residency.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the agents for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service friendly, efficient, and... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings and... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers praise agents who went above... See more

Based on these reviews

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued custome... See more

Company replied

Rated 5 out of 5 stars

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I had excellent experience with…

I had excellent experience with Serenity insurance . It is so nice to speak to an agent that was personal answered your questions . As well as helping me find the best deal for my needs . I highly recommend them it is so nice to have excellent customer service and personal touch treat yourself to this experience you won’t regret it .

10 April 2026
Rated 4 out of 5 stars

It's a pleasant experience with serenity

They are really helpful very professional,and well my experience was a pleasant one everything was discussed and explained in detail about my policy and I had no problem getting hold of them online and by phone all in all it was a good experience I would refer you to everyone

16 March 2026
Rated 5 out of 5 stars

Paul was great at assisting with all my…

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy. I usually shop around on my own, completely happy, and I don't regret my decision. Thanks, Paul! (:

23 March 2026
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Reply from Serenity Insurance

Paul IS great, thanks for the review!

Rated 1 out of 5 stars

To much for the coverage I had to get

To much for the coverage I had to get

2 April 2026
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Reply from Serenity Insurance

We're sorry to hear you're not happy with your rate. Please reach out at your renewal and we'd be glad to shop around more to see if we can find you something less expensive at that time. Thanks,

Rated 5 out of 5 stars

Honest

Honest, friendly, straight to the point, got me the coverage I needed that I couldn't find anywhere else to get my license back. I am grateful thank you Paul.

9 April 2026
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

To whom it may concern:

To whom it may concern:
Please let it be brought to your attention. The agent that helped me with my policy was great. That agent was very helpful and professional she explained it to me very clearly and walk me through everything to see that I understood my policy. What the agreement was completed she made sure that I received her information and phone number. I text her back and let her know that she was real appreciate it she was the best. I can’t thank you enough for her support her professionalism and her help she was the best. Thank you again Kevin Johnson…

3 April 2026
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Reply from Serenity Insurance

The agent that helped you was Kim, and she's great. One of our best and most tenured counselors. Thanks for letting us know how much she helped you!

Rated 1 out of 5 stars

They lied too start with just to get my…

They lied too start with just to get my money!That guy out in co Lane Washington lied to me. My price went up $3000 after it all said and done after they were reviewed it never use them.

7 October 2025
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Reply from Serenity Insurance

We're truly sorry to hear your price went up. There's always a reason for increases, like missing documentation or loss of discounts. If you haven't looked into it already I urge you to reach out to us or the carrier to find out what happened and see if there's something that can be done to fix it. Thank you,

Rated 5 out of 5 stars

I'm blessed with the best customer…

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it. I'm a single mom and anyone that will LIE to make a few bucks is taking food out of my kids mouth. They'll have to live with that and it's why I thank God that there are still HONEST people out here.

18 March 2026
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Great

Agent did.a really good job

23 March 2026
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Jason

Jason, the rep I randomly called and have been working with is a pleasure to work with. He's prompt, he's easy to speak with, and he's good at his job. He isn't pushy, he's helpful.

25 March 2026
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

the gentlemen that did my policy was…

the gentlemen that did my policy was really great im computer illiterate .and he went above and beyond helping me he was extremely patient with me .please dont change a thing

18 March 2026
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

So I needed to get an SR-22 because I…

So I needed to get an SR-22 because I received a No Insurance ticket here in kansas.
Anywho's, the lady that helped me her name is Kim. Kim, you went above & beyond getting me squared away & set up with my policy. The very best. She was so patient and explained things I couldn't understand. She also answered all my questions and concerns. Thanks Kim

20 March 2026
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Reply from Serenity Insurance

Thanks for the great review!

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