Serenity Insurance Reviews 

3,614
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing the team as extremely patient, friendly, and dedicated to understanding their specific insurance needs. Consumers frequently mention that finding the right policy is smooth and straightforward, with staff members walking them through every single policy detail clearly. However, some people mentioned frustrations regarding unexpected high costs, excessive personal information required during the initial setup process, or difficulties with fixing policy cards. A few other reviewers also felt that certain premium rates were simply too high for the exact coverage options provided.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are extremely helpful,... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who answer... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, efficient, and... See more

Price

Users describe positive interactions with price, noting that reviewers found affordable plans that fit their... See more

Value for money

People report positive experiences with value for money, highlighting great prices and amazing service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deana is a literal angel in human form. She navigated me through every step of my insurance plan down to the letter & helped me cancel my old policy. She has me locked in at $242.24 & i couldn't be ha... See more

Company replied

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Rated 5 out of 5 stars

I'm new, so... What was nice was the people I first contacted actually knew what I was asking and answered my questions! All went well and for a better price than my "old" insurance that I had for 25... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. also in
  3. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(3,614)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Response time was great.

1 July 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

I’ve had the best and most professional…

I’ve had the best and most professional Agent. Deana Ennis is a force to be reckoned with! She is very amazing, and detail oriented! Deana loves her job and her clients as well! I’m honored to have her as my insurance agent. I highly recommend Serenity Insurance for, and to anyone who needs Insurance. Ask for Deana Ennis! Thanks you Serenity Insurance!

4 July 2025
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Reply from Serenity Insurance

Way to go Deana!

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black…

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued customer. My policy price was very reasonable and I started with a 6month policy. But going foward I'll be doing 12month policies. I wish they offered standard auto insurance in addition to SR22's, I'm so pleased with my first experience that I'd certainly continue the relationship.

18 June 2025
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Reply from Serenity Insurance

We have always been about dignity and respect, glad you found us!

Rated 5 out of 5 stars

💯 helpful

It's easy to purchase affordable,and great costumer service I would 100 💯 percent recommend to everyone. Thank you a lot for you guys help

24 June 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Thank you!

The customer service agent that helped me name is Deanna. She was extraordinarily helpful to say the least. The price she quoted me for the insurance agency that I am currently covered by now was far better than what another agency or company quoted me just days earlier. she was thorough about n explaining to me all that I needed to know about the type of insurance I needed. She emailed and or texted me important information I need to know about progressive the insurance agency I chose and made sure I understood my policy. The very few things I have just mentioned here do not tell the full story of just how extremely helpful she was and how most appreciative I am of her and her excellent customer service. Deanna will be my go to person for all of my future car insurance needs. I am most grateful.

4 June 2025
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Reply from Serenity Insurance

Thanks for letting us know about your experience!

Rated 3 out of 5 stars

Not relative to my situation

Insurance is geared to younger people who have a DUI.
My age and a TIA was the reason I had to get the SR22
Insurance. I did NOT pass the driving test so I will no longer need the insurance.

25 June 2025
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Reply from Serenity Insurance

Thanks for the review. Reach out to our Customer Service team if you need to cancel your policy.

Rated 5 out of 5 stars

Real

They want proof of homeownership, which I cannot find, hopefully will be fine.i have two other bikes and a car sitting in my yard, if all goes well, I'll be purchasing additional polacies

13 June 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

The meaning of customer service

Serenity listened to what I wanted and then went out and made that happen exactly to my specifications and in a timely and friendly manner

14 May 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Friendly and efficient staff

I had a great interaction with your team as we navigated getting information on a new policy. They were friendly and efficient

27 May 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 1 out of 5 stars

Well first off I'd like to say that I…not happy

Well first off I'd like to say that I think you guys do a horrible job at reminding your clients if they have to make a payment or not my license was recently suspended because I didn't get an email saying that I hadn't made the payment I thought I was on auto pay but something went wrong with my card and I was never notified now I don't have a license this is not cool

11 June 2025
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Reply from Serenity Insurance

Erick, you are leaving this review for Serenity Group, the agency who got you set up with an insurance carrier. We are not the company that charges you for insurance, takes your payment, or emails you if there is an issue with the payment. Please consider taking the time to re-think this review considering how many times we have helped you to acquire an insurance policy in the past and how that experiance was. We appreciate your return business.

Kevin Corcoran - Sales Manager at Serenity Group

Rated 5 out of 5 stars

Still working well with customers and…

Still working well with customers and giving us a clear understanding is what we need to do and they just do excellent work and I would recommend them to anybody special for the SR22 insurance.

30 May 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

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