Serenity Insurance Reviews 

3,614
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing the team as extremely patient, friendly, and dedicated to understanding their specific insurance needs. Consumers frequently mention that finding the right policy is smooth and straightforward, with staff members walking them through every single policy detail clearly. However, some people mentioned frustrations regarding unexpected high costs, excessive personal information required during the initial setup process, or difficulties with fixing policy cards. A few other reviewers also felt that certain premium rates were simply too high for the exact coverage options provided.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are extremely helpful,... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who answer... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, efficient, and... See more

Price

Users describe positive interactions with price, noting that reviewers found affordable plans that fit their... See more

Value for money

People report positive experiences with value for money, highlighting great prices and amazing service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deana is a literal angel in human form. She navigated me through every step of my insurance plan down to the letter & helped me cancel my old policy. She has me locked in at $242.24 & i couldn't be ha... See more

Company replied

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Rated 5 out of 5 stars

I'm new, so... What was nice was the people I first contacted actually knew what I was asking and answered my questions! All went well and for a better price than my "old" insurance that I had for 25... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. also in
  3. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,614)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Great customer service. The gal helping us was knowledgeable, and helpful about the insurance questions about a policy for me. She found the plan that fit our budget and insurance needs.

15 April 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Professional, pleasant and efficient.

I was definitely able to get through the process fairly quickly and had my insurance policy shortly after. Not a great personal situation, but it helps to experience quality customer service.

19 April 2026
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Affordability and knowledgable

Ive been looking for affordable insurance for a while now and they were able to set me up with what i was looking for at a 1/3 the cost of other agents i had talked to

20 April 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Sr22 Application I…

He explained the product well that I could understand. Very thorough and courteous.

24 April 2026
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Every question I had was answered my…

Every question I had was answered my agent was very understanding that im not familiar with emailing and we got it all done with success I was very happy at the end of my call

29 April 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

I had excellent experience with…

I had excellent experience with Serenity insurance . It is so nice to speak to an agent that was personal answered your questions . As well as helping me find the best deal for my needs . I highly recommend them it is so nice to have excellent customer service and personal touch treat yourself to this experience you won’t regret it .

10 April 2026
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Reply from Serenity Insurance

Thanks for the great review!

Rated 4 out of 5 stars

It's a pleasant experience with serenity

They are really helpful very professional,and well my experience was a pleasant one everything was discussed and explained in detail about my policy and I had no problem getting hold of them online and by phone all in all it was a good experience I would refer you to everyone

16 March 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Paul was great at assisting with all my…

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy. I usually shop around on my own, completely happy, and I don't regret my decision. Thanks, Paul! (:

23 March 2026
Serenity Insurance logo

Reply from Serenity Insurance

Paul IS great, thanks for the review!

Rated 1 out of 5 stars

To much for the coverage I had to get

To much for the coverage I had to get

2 April 2026
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Reply from Serenity Insurance

We're sorry to hear you're not happy with your rate. Please reach out at your renewal and we'd be glad to shop around more to see if we can find you something less expensive at that time. Thanks,

Rated 5 out of 5 stars

Honest

Honest, friendly, straight to the point, got me the coverage I needed that I couldn't find anywhere else to get my license back. I am grateful thank you Paul.

9 April 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

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