Serenity Insurance logo
Visit website

Serenity Insurance Reviews 

3,614
•
TrustScore 5 out of 5

4.8

Auto Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of customer service, describing the team as extremely patient, friendly, and dedicated to understanding their specific insurance needs. Consumers frequently mention that finding the right policy is smooth and straightforward, with staff members walking them through every single policy detail clearly. However, some people mentioned frustrations regarding unexpected high costs, excessive personal information required during the initial setup process, or difficulties with fixing policy cards. A few other reviewers also felt that certain premium rates were simply too high for the exact coverage options provided.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that representatives are extremely helpful,... See more

Customer service

Consumers find customer service to be positive, frequently highlighting helpful representatives who answer... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the fast, efficient, and... See more

Price

Users describe positive interactions with price, noting that reviewers found affordable plans that fit their... See more

Value for money

People report positive experiences with value for money, highlighting great prices and amazing service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Deana is a literal angel in human form. She navigated me through every step of my insurance plan down to the letter & helped me cancel my old policy. She has me locked in at $242.24 & i couldn't be ha... See more

Company replied

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied

Rated 5 out of 5 stars

I'm new, so... What was nice was the people I first contacted actually knew what I was asking and answered my questions! All went well and for a better price than my "old" insurance that I had for 25... See more

Company replied

Company details

  1. Auto Insurance Agency
  2. also in
  3. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,614)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

They lied too start with just to get my…

They lied too start with just to get my money!That guy out in co Lane Washington lied to me. My price went up $3000 after it all said and done after they were reviewed it never use them.

7 October 2025
Serenity Insurance logo

Reply from Serenity Insurance

We're truly sorry to hear your price went up. There's always a reason for increases, like missing documentation or loss of discounts. If you haven't looked into it already I urge you to reach out to us or the carrier to find out what happened and see if there's something that can be done to fix it. Thank you,

Rated 5 out of 5 stars

I'm blessed with the best customer…

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it. I'm a single mom and anyone that will LIE to make a few bucks is taking food out of my kids mouth. They'll have to live with that and it's why I thank God that there are still HONEST people out here.

18 March 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Great

Agent did.a really good job

23 March 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

the gentlemen that did my policy was…

the gentlemen that did my policy was really great im computer illiterate .and he went above and beyond helping me he was extremely patient with me .please dont change a thing

18 March 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

So I needed to get an SR-22 because I…

So I needed to get an SR-22 because I received a No Insurance ticket here in kansas.
Anywho's, the lady that helped me her name is Kim. Kim, you went above & beyond getting me squared away & set up with my policy. The very best. She was so patient and explained things I couldn't understand. She also answered all my questions and concerns. Thanks Kim

20 March 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Helpful staff

The lady that I dealt with was very helpful and actually ended up saving money every month with my insurance. Thank you

27 March 2026
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

My agent I had was the best, yes Deanna was everything

My agent I had was the best, hands-down she won above and beyond need to get my insurance she helped me! She also walked me through. It explained it to the T. Great customer service skills just simply the best all the way around.

11 March 2026
Serenity Insurance logo

Reply from Serenity Insurance

Deana is great! Thanks for the review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look