I have used SealedUnitsOnline a number of times now and am very happy with the quality of the products. Ordering is easy and allows many choices to suit any requirement with free delivery should you n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy online ordering process and great price. Sealed unit was perfect with sizes exactly as ordered. Delivery was fine with very helpful driver who carried the large unit right into the house for u... See more
Company replied
Ordered single unit which arrived on time. Fitted and noticed water marks inside glass when sun low in sky. Contacted customer services with attached photo and they immediately sent replacement unit.... See more
Company replied
The website was very easy to use and listed numerous options for glass thickness and finishes. The double glazed units are very competitively priced providing you can wait the 3 weeks or so for standa... See more
Company replied
Company details
Written by the company
Sealed Unit Ordering Made Easy! Providing Double Glazed Sealed Units to the trade and public. Great prices and excellent service.
Contact info
Sealed Units Online Limited, Connexions, 159 Princes St, IP1 1QJ, Ipswich, United Kingdom
- 01234 339800
- sales@sealedunitsonline.co.uk
- sealedunitsonline.co.uk
4.6
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Good price
Good price, arrived on the day stated. Would use again.
Many Thanks
20 March 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Vince,
Thank you for your feedback — we’re pleased to hear you were happy with the price and that your order arrived as scheduled.
We appreciate your support and look forward to assisting you again in the future.
Best Wishes
Sealed Units Online
I have been using them for a number of…
I have been using them for a number of years and have always received a quality product
27 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Andrew,
Thank you for your continued support over the years — it’s great to hear you’ve consistently received a quality product.
We really appreciate your loyalty and look forward to working with you again.
Best Wishes
Sealed Units Online
Flawless service at a v reasonable…
Flawless service at a v reasonable price.
I’ve never tried to replace a double-glazed pane before but it was simple and saved myself a lot of money. The unit arrived promptly and perfectly sized. I’ll definitely use these guys next time
2 May 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Darren,
Thank you so much for such a fantastic review! 😊
We’re really pleased to hear everything arrived promptly and was a perfect fit, and it’s great that you found the installation straightforward too — saving money is always a bonus!
We really appreciate your support and look forward to helping you again next time.
Best Wishes
Sealed Units Online
Great service & price...
Great service & price...
Highly recommended, second time using company, and would continue to use...
24 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Antony,
Thank you so much for your continued support! 😊
We’re really pleased to have you back for a second time, and it means a lot to hear you’d keep using us. We truly appreciate your recommendation and look forward to helping you again whenever you need us.
Best Wishes
Sealed Units Online
Glass arrived quicker than expected and…
Glass arrived quicker than expected and was exactly as ordered.
27 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Andy,
Thank you for your great feedback! 😊
We’re really pleased to hear your glass arrived quicker than expected and was exactly as ordered. We appreciate your support and hope to help you again in the future.
Best Wishes
Sealed Units Online
5 Star service
Have used them on numerous occasion, always great service and prices.
31 March 2026
Unprompted review
Reply from SealedUnitsOnline
HI Allan,
Thank you for your continued support! 😊
It means a lot to hear that you’ve used us on numerous occasions and have consistently received great service and pricing. We really appreciate your loyalty and look forward to helping you again in the future.
Best Wishes
Sealed Units Online
Good helpful communication and great…
Good helpful communication and great value units.
23 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Simon,
Thank you for your kind feedback. We’re really pleased to hear you found our communication helpful and the units good value. Much appreciated.
Best wishes,
Sealed Units Online
Windows were a good price
Windows were a good price, and the quality seems very decent. Delivery was nearly a week late despite having paid for a quicker shipment.
I'd use them again, but beware that delivery date's change.
17 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Mark,
Thank you for your feedback. We’re pleased to hear you were happy with the price and quality of the windows. We appreciate your comments regarding delivery times, as these can occasionally change with made‑to‑order items, and your feedback has been noted. We’re glad to hear you’d use us again.
Best wishes,
Sealed Units Online
A disappointing experience
A very long wait for this product. Half of my order was damaged in transit and whilst replaced it took over 6 weeks to finally arrive. There was no communication over delivery and the glass was just left by the door (on both occasions) with a text afterwards saying it had been delivered.
i telephoned and emailed numerous times and asked to cancel the order for a refund but never received one.
Promises of a discount never materialised and replies to phone calls and emails were polite but unhelpful.
A very disappointing and stressful experience.
13 March 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Julia,
Thank you for taking the time to share your experience. We’re very sorry to hear that the delays and damage caused such frustration and stress. This is not the level of service we aim to provide, and we regret the inconvenience caused. Your comments regarding communication, delivery handling, and follow‑up have been noted so we can review this internally. We appreciate you raising these concerns and thank you for your feedback.
Best wishes,
Sealed Units Online
Sealed units online made to measure
The window pane I needed was I strange size that was no issue for sealed units online I was surprised at that and expected problems either getting it or it not being correct however this was easy to order made perfectly and delivered on time I will use sealed units online again for any unit I require fantastic company and obviously great staff as well highly recommended
16 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Andrew,
Thank you for your feedback. We’re pleased to hear the unit met your requirements and was delivered on time. Your comments are appreciated.
Best wishes,
Sealed Units Online
Double glazing panels
Very easy to order.
(make sure you check the measurements)
And they will help if you make a mistake. And the panels are very good
28 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Roberto,
Thank you for your feedback. We’re glad you found the ordering process easy and that the panels met your expectations. It’s great to hear our team was able to help along the way.
Best wishes,
Sealed Units Online
Wouldn't hesitate to recommend this company
I've used this company several times now - ordering is really easy on their website, delivery is free for their standard leadtime and they deliver with their own transport. Fully recommended !
2 May 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Graham,
Thank you for your kind recommendation and continued support. We’re pleased to hear you find ordering easy and delivery reliable. Your feedback is very much appreciated.
Best wishes,
Sealed Units Online
Excellent service.
2 May 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Mel,
Thank you very much for the great feedback! We’re delighted to hear you were happy with the service - it really means a lot to us.
Best wishes,
Sealed Units Online
I’ve used them 3 times in a row
I’ve used them 3 times in a row. Each time the product itself and ordering process v easy. The guideline delivery dates at time of order have all been correct. They’re not rapid though from order to delivery, so plan ahead.
24 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Simon,
Thank you for your continued support. We’re really pleased to hear ordering has been easy each time and that delivery dates have been as expected. We appreciate your helpful comment about planning ahead and look forward to helping you again.
Best wishes,
Sealed Units Online
Product quality and price is good but…
Product quality and price is good but the company lets itself down by poor communication and always changing the delivery dates without communicating this to the customer.That happened with my last 3 orders .Took time off work for a delivery that did not arrive until days later and I was not emailed as they said they would and complaints to the company were ignored.
The actual delivery staff were brilliant and very friendly so sort out your communication and you would get 5 stars
Your choice
1 May 2026
Unprompted review
Reply from SealedUnitsOnline
HI Jane,
Thank you for your detailed feedback. We’re pleased to hear you’re happy with the product quality, pricing, and delivery team. We’re sorry to hear that communication and delivery updates haven’t met expectations and appreciate you highlighting this, as it’s something we continue to work on improving. Your comments have been noted and are appreciated.
Best wishes,
Sealed Units Online
Great service
Great service , very easy process and delivery was very good. Will certainly use them again
16 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Ian,
Thank you for the great feedback! We’re delighted to hear you found the process easy and that delivery went smoothly. We really appreciate your support and look forward to helping you again.
Best wishes,
Sealed Units Online
excellent quality of window
I used to work in the replacement window industry, so feel I can make a informed review of SUO. I have ordered 3-4 units (all toughened) and have been impressed with the clarity of the units. Compared to my existing units, they are clear and clean. If I could afford to replace all my units with SUO I would have no hesitation.
Delivery is s bit hit and miss where we live, but I will cope with that for free delivery. I would like some corner protection for the units (particularly for untoughened) as I feel that would add an extra *... but it is 5 star company as it is!
28 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Ian,
Thank you for such a thoughtful and detailed review. We’re really pleased to hear you’ve been impressed with the clarity and quality of the units, especially given your experience in the industry. We appreciate your comments on delivery and packaging - these have been noted. Thank you again for the 5‑star feedback and support.
Best wishes,
Sealed Units Online
Excellent service
Excellent service. Sealed units were exactly as measured and slotted in perfectly. Can't tell the difference with the originals. About three weeks delivery after ordering. Would use again.
21 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Oliver,
Thank you for your great feedback. We’re really pleased to hear the units fitted perfectly and matched the originals. We appreciate your comments on delivery timing and look forward to helping you again in the future.
Best wishes,
Sealed Units Online
The window replacements were spot on as…
The window replacements were spot on as ordered and were delivered in good time. To comply with a delivery time scale the windows arrived at 0630am on a Sunday morning in a remote rural location. I wasn't disturbed, just a text to let me know. Fantastic.
26 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Clive,
Thank you for the lovely feedback. We’re really pleased to hear the replacements were spot on and delivered smoothly, even in a remote location. It’s great to know the early delivery worked well for you. Much appreciated.
Best wishes,
Sealed Units Online
Excellent glass units
Excellent glass units , delivery on time, would highly recommend
24 April 2026
Unprompted review
Reply from SealedUnitsOnline
Hi Ray,
Thank you for the great feedback! We’re delighted to hear you’re happy with the quality of the units and that delivery was on time. Your recommendation is very much appreciated.
Best wishes,
Sealed Units Online
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