Sailing Chandlery Reviews 

3,956
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 206 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers consistently highlight the knowledgeable staff, extremely fast delivery times, and highly competitive prices across a broad selection of quality boating equipment. Many buyers appreciate the clear, well-designed website and the efficient service that consistently ensures essential replacement parts arrive promptly before weekend sailing events. However, some customers also noted a few occasional delivery setbacks, mentioning specific problems with third party address finders and unexpected postal service delays. Despite these minor shipping hurdles, consumers remain extremely satisfied with the overall product quality and the helpful communication provided during online purchases.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting excellent quality, competitive... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Service

Consumers find service to be exceptionally positive, frequently praising the fast delivery, reasonable... See more

Price

People report positive experiences with price, frequently highlighting competitive rates and good deals... See more

Order

Reviewers express great satisfaction with the ordering experience, consistently highlighting the easy-to-use... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our son lost his ILCA rudder and tiller assembly overboard, never to be recovered. One phone call and a trip to Sailing Chandlery allowed him to be racing again within 24 hours, at a very sensible pr... See more

Rated 5 out of 5 stars

Great to talk to a sailor who understood exactly what we wanted, agreed a really sensible price and dispatched a perfectly numbered sail the next day, in good time for a major event. Absolutely brilli... See more

Company replied

Rated 5 out of 5 stars

Really pleased with Sailing Chandlery. I got an ILCA rudder at the best price anywhere (look for vouchers)! Communication was excellent, and delivery was fast and securely packed. Great to... See more

Company replied

Rated 5 out of 5 stars

Amazing shopping experience, as ever. The site has an almost unrivalled stock and selection of items, and at great prices too. This most recent order saw super quick and easy dispatch/postage, and t... See more

Company replied


Company details

  1. Sailing Store
  2. also in
  3. Boat Accessories Store
  4. Boat Cover Supplier
  5. Boat Repair Shop

Written by the company

Our friendly team at Sailing Chandlery provide everything from shackles to boats to the general public with fast delivery times providing the service you deserve. As an online chandlery our aim is to take the hassle out of your trip to the chandlery, order your sailing products, they will be dispatched quickly and arrive at your door. We are also an authorised Laser Performance dealer offering boats and official class legal parts for the Laser, Pico, Bug, Bahia and Vago.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(3,956)

197 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Having somehow provided an incorrect.

Having somehow provided an incorrect address for delivery it was quickly and easily changed without problem and subsequently the order arrived, exactly what I wanted and at a fair price and quickly delivered.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Refreshing quick and very human support as well as a good website

The website was easy to navigate (ha ha no pun intended!) and I found what I was looking for quickly and without any fuss. The I made an error in my email address so, naturally, the confirmation didn't arrive. I phoned and the call was answered quickly, by a real, very kind and helpful person, who corrected my error immediately and confirmation arrived before I put the 'phone down. I will certainly use this chandlery again for my online needs. Such refreshing service in an AI dominated world.

6 August 2026
Unprompted review
Rated 3 out of 5 stars

From receipt of my order to despatch…

From receipt of my order to despatch was really quick. 5 star.
Unfortunately courier is Royal Mail, and I'm still waiting to receive my order. 0 star. RM say parcel not lost but stuck due to lack of staff for delivery!
The items were needed for this weekends sailing, too late now.
Other couriers usually deliver on or ahead of time. Time to change courier?

UPDATE - following my visit to RM sorting office on Saturday 8th, the staff were exceptionally helpful and promised to look for my parcel on Monday 10th. They did and delivered it to me immediately about 10.00 on Monday, ahead of all other deliveries. Can only compliment the local RM staff for their service.

8 August 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Thanks for taking the time to leave us a review Tony.

I am pleased to see you rate our service as 5 star.

I am sorry Royal Mail have let us both down in this situation, I have to say they've been the most consistent delivery partner in all of our years in business. Unfortunately the odd one does go astray....

We'll jump onto this straight away and get a chaser onto Royal Mail.

Many thanks

Andrew
Sailing Chandlery Founder

Rated 5 out of 5 stars

100% would recommend

Excellent selection of items, as a new laser sailor sailing chandlery has been able to provide me with all the little bits and pieces needed to bring my used laser up to scratch.
Excellent customer service, great delivery, 100% would recommend

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything as described

Everything as described, complete and on time :-). New trolley wheels transformed my experience, making it much easier to manage the boat on land, during launch and when returning land and bringing her in. :-)

31 July 2026
Unprompted review
Rated 4 out of 5 stars

Easy to order and delivery was quick

Easy to order and delivery was quick! Thankyou!

23 July 2026
Unprompted review
Sailing Chandlery logo

Reply from Sailing Chandlery

Thanks for taking the time to leave us a review Lee.

Please do let me know if there is anything else we could have done to make this a 5 star review.

Many thanks

Andrew
Sailing Chandlery Founder

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