Heatsafe Heating Reviews 120

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Excellent boiler install experience. Very pleased with the install of my new Navien boiler. The two installation engineers were highly competent, courteous at all times, and kept me informed of any... See more

Company replied

Rated 5 out of 5 stars

Graham the engineer came out same day to assess the existing boiler for repair. Once it became clear that it wasn't viable to repair, there was no callout fee, he gave me a brochure to look through of... See more

Rated 5 out of 5 stars

Work carried out within the time window. Reasonable price. Both Siobhan in the office and the engineer were very pleasant. Will use again

Company replied

Rated 5 out of 5 stars

We had a new boiler fitted today and couldn’t have been happier with the guys for a great job. Been with Heatsafe Heating for 14 years and they have been amazing

Company details

  1. Heating Contractor
  2. Boiler Supplier

Written by the company

Heatsafe Heating are a 5 star rated boiler installation and heating company. We cover Glasgow, Falkirk, Edinburgh, Stirling and all surrounding areas to provide a professional, cost-effective and reliable service to all of our customers. Our Gas Safe registered team specialise in the service, installation and repair of all boilers and central systems. We have also been awarded 2021 Scottish Home Improvement Award For Best Plumbing And Heating Company. If you need help with a new boiler installation or a boiler repair, please get in touch or visit our website.


Contact info

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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Rated 5 out of 5 stars

Very pleased

These guys were here all day and apart from the drilling there was little noise. They done a great job with replacing my boiler and replacing it to suit. Very pleased.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

New boiler

We had a new boiler fitted today and couldn’t have been happier with the guys for a great job. Been with Heatsafe Heating for 14 years and they have been amazing

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Boiler…

Work carried out within the time window. Reasonable price. Both Siobhan in the office and the engineer were very pleasant. Will use again

6 May 2026
Unprompted review
Heatsafe Heating logo

Reply from Heatsafe Heating

Hi Kirsty,

Thank you for your lovely review. We’re really pleased to hear you were happy with the service, pricing, and communication throughout. I’ll be sure to pass your kind comments on to the engineer. We appreciate your support and and taking the time to leave this review.

Kind Regards

Siobhán and all the team at Heatsafe

Rated 5 out of 5 stars

The Engineers took great of my property…

The Engineers took great of my property and cleaned up after they had installed my boiler.

5 May 2026
Unprompted review
Heatsafe Heating logo

Reply from Heatsafe Heating

Hi John,

Many thanks for providing a 5 star review based on the service you received with Heatsafe Heating during your new boiler installation.

We look forward to servicing your boiler next year.

Kind Regards

Siobhán and all the team at Heatsafe Heating Ltd

Rated 5 out of 5 stars

Excellent boiler install experience.

Excellent boiler install experience.

Very pleased with the install of my new Navien boiler. The two installation engineers were highly competent, courteous at all times, and kept me informed of any issues. They left a very neat job indeed. All rubbish was removed, and they ensured the area was clean and tidy.

24 April 2026
Unprompted review
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Reply from Heatsafe Heating

Hi Andrew,

Many thanks for sharing your install experience and providing us with a 5 stair review. This means a lot to our business.

Look forward to servicing your boiler next year.

Kind Regards

Siobhán
Heatsafe Heating Ltd

Rated 5 out of 5 stars

New boiler fitted

Graham the engineer came out same day to assess the existing boiler for repair. Once it became clear that it wasn't viable to repair, there was no callout fee, he gave me a brochure to look through of options. I received quotes for all options the very next day. After confirming my choice, we arranged a suitable day for work to commence which was 2 working days from initial quote. On the day, the installer was very polite and courteous, took every precaution to protect carpets etc, ensured there was no mess left and removed the old boiler. Made sure I understood how to work the new boiler before leaving. Very impressed. I definitely recommend

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Heat Safe

Excellent service from Heat Safe. The team was professional and efficient, and my boiler is running perfectly. Siobhan, the office manager, was very helpful and made scheduling easy. Highly recommend.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great local company!

Very positive experience from start to finish with Heatsafe. Very professional and any questions I had, before and after installation, were answered the same day. I would recommend this company.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Don't worry, be happy, use Heatsafe heating.

We were a bit apprehensive about the disruption the installation of a new boiler and six radiators could cause to a home. Our fears were unfounded as Heatsafe Heating did a first class job in two days, with all mess cleaned up and waste removed. The engineers were all very knowledgable and pleasant, very impressed with the pipework on the boiler, a work of art.

13 November 2025
Unprompted review
Heatsafe Heating logo

Reply from Heatsafe Heating

Hi Gordon,

Many thanks for providing a 5 star review to our company and sharing your positive feedback. I am so glad your installation went smoothly.

Look forward to servicing your boiler next year.

Kind Regards

Siobhán
Heatsafe heating Ltd

Rated 5 out of 5 stars

Great job done

From start to finish customer service was amazing. Accommodated any requests I had with no hesitation. Carpet and furniture protectors were used at all times so area was as clean as they found it when then they left. Work completed was done to a high and professional standard. The three guys that completed the work were very friendly, efficient and helpful. Job was finished within the agreed times. Would recommend this company for boiler installation.

29 October 2025
Unprompted review
Heatsafe Heating logo

Reply from Heatsafe Heating

HI Ian,

Many thank for leaving such a glowing review of the customer service experience you received. Your feedback means a lot to our business.

Look forward to servicing your boiler next year.

Kind Regards

Siobhán
Heatsafe Heating Ltd

Rated 5 out of 5 stars

Recently fitted new boiler

Recently fitted new boiler. The team arrived on time, took great care to protect the property, fitted our new boiler, explained how it worked and cleared up when done, would never had known they were here. Thanks again.

28 October 2025
Unprompted review
Heatsafe Heating logo

Reply from Heatsafe Heating

Hi Laura,

Many thanks for your 5 star review and kind feedback. Glad to read that you were happy with our customer service and tidiness of our engineers.

Look forward to servicing your boiler next year.

Kind Regards

Siobhán
Heatsafe Heating Ltd

Rated 5 out of 5 stars

Fantastic service

Absolutely fantastic service from Dougie and Lee while installing my new boiler. They went to great lengths to protect my property during the install and left the place immaculate. Nothing was too much trouble and they were very friendly, knowledgeable, and helpful. I would recommend this company to anyone.

29 September 2025
Unprompted review
Heatsafe Heating logo

Reply from Heatsafe Heating

Dear Heatsafe Customer,

Many thanks for taking the time to provide us with a 5 star review and to share your positive experience with us.

Look forward to servicing your boiler next year.

Kind Regards

Siobhán
Heatsafe Heating Ltd

Rated 5 out of 5 stars

Can’t recommend Heatsave Heating Ltd…

Can’t recommend Heatsave Heating Ltd highly enough. They changed our boiler and Dougie, Graeme and Brandon provided a first class service as usual. Clean, tidy and friendly company, I’d give them 10 🌟 if I could

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service provided by Heatsafe, they were a pleasure to deal with, everything was explained thoroughly and our quotation for a new boiler installation was provided on the same day. On the day of the installation Graeme and Brendan arrived on time, were very professional and neat and tidy in their work. Communication was spot on at all times. Would happily recommend Heatsafe to anyone and won’t hesitate to use them again for any future jobs.

22 August 2025
Unprompted review
Heatsafe Heating logo

Reply from Heatsafe Heating

Hi Susan,

Thank you for your feedback and lovely comments. Our team always strive to provide a 5star service and I am glad we delivered.

Look forward to servicing your boiler next year.

Kind Regards
Siobhán
Heatsafe Heating Ltd

Rated 5 out of 5 stars

Professional service, high quality

Professional service from initial contact to job completion. Very happy with the office team for customer service and the the engineers for their efficient and high quality work.

21 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Heatwave

Fantastic service from Heatwave. They installed a new combi boiler in one day. No mess, tidied up after themselves and a very neat install. Could not have asked for more. Thank you

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Heatsafe Heating Limited - Exceptional Service!

I couldn't be happier with the incredible service provided by Heatsafe Heating Limited! This is the second central heating boiler we've had installed by them, and we continue to trust them for all our servicing needs. Graeme and Brendan were absolutely fantastic—so professional, neat, and tidy in their work.

They kept us updated every step of the way, ensuring the entire process was seamless.

What makes Heatsafe stand out is their consistent quality and care. It’s not just us—friends, neighbours, and family members have also had new boilers installed by them and have been equally impressed. Their products are outstanding, and the service truly sets them apart.

If you're looking for a reliable, top-notch heating company, I wholeheartedly recommend Heatsafe Heating Limited. They deliver excellence every time! Thank you, Graeme and Brendan, for your amazing work—we're so grateful!

13 May 2025
Unprompted review

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