Roberts Crossley Solicitors Reviews 494

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and always available, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting quick response times and clear communication. Reviewers are particularly impressed with the personalized approach and the ability of the team to explain complex legal matters in an understandable way, contributing to a smooth user experience. However, some customers were dissatisfied with a complete lack of care and regard for their circumstances, mentioning that mistakes were not amended and responses were not received. A few other people also felt that the company's business model could be improved, particularly regarding the reliance on email for communication and the inability to adjust practices for elderly clients with limited IT skills, leading to time-consuming problem resolution. Additionally, some reviewers reported errors in title deeds that were not noticed, resulting in the need for numerous indemnity policies and a perception of shoddy service.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Reviewers consistently express satisfaction with the service, highlighting its efficiency, professionalism,... See more

Response time

Customers had positive experiences with response times, frequently praising the promptness and efficiency of... See more

Customer service

Consumers find customer service to be positive, highlighting the politeness, professionalism, and personable... See more

User experience

Users describe positive interactions with the user experience, often highlighting a great experience from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used this solicitors due to different recommendations from friends and they did not let us down! Excellent service from Ben Thomas, friendly, always available and took time to answer all of our q... See more

Rated 5 out of 5 stars

We have sold 2 houses and bought another , working closely with (rather than being remotely ordered to ) John Roberts. He has always made himself available on the phone , always acting promptly.... See more

Rated 5 out of 5 stars

I recently used Roberts Crossley to sell a house and received excellent service. They are very efficient and gave me frequent clear updates on the progress of the sale. Amazingly John rang me twice as... See more

Rated 5 out of 5 stars

Had a great experience with Robert Crossley solicitors with the purchase of my first home. The process was very smooth as Robert kept us updated all the way and was easy to reach by phone when require... See more


Company details

  1. Law Firm
  2. Conveyancer

Written by the company

Our knowledge, experience & focus on client satisfaction makes us the leading choice for legal services in the Macclesfield & East Cheshire area.


Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We cannot thank Stephen Mellor from…

We cannot thank Stephen Mellor from Robert’s Crossley Solicitors enough . We have already recommended him to others . Our conveyancing was seamless , efficient and highly professional . We were kept updated throughout the whole process . Stephen was always very responsive to our queries . I can honestly say working with someone as professional as this has taken a lot of stress away from what can often feel like quite a challenging time . I can highly recommend Stephen and Robert Crossleys Solicitors .

30 April 2026
Unprompted review
Rated 5 out of 5 stars

A great firm

I have had always great experiences when dealing with Robert Crossley. They are highly professional and reliable at a time you need it. Recently Ben Thomas has dealt with some very tricky issues and he handles them with clarity and ease. I was very impressed. I would highly recommend the firm and Ben himself.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Efficient, reliable and friendly service

I instructed Ben following issues with a previous conveyancing solicitor when it became apparent they had done very little in over 5 months.

I have used Ben before and he is very efficient, methodical and friendly. Ben did a fantastic job recovering the conveyancing on my purchase.and did more in just a few weeks than my previous solicitor had managed to do in over 5 months.

Thanks Ben for making the process as smooth as it can be. I would definitely recommend you in the future.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

I would not use anyone else for my…

I would not use anyone else for my conveyencing. I stumbled across Roberts Crossley about 7 years ago via a google search and lucked out and got Ben Thomas from RC. He was polite, professional and efficient. The progress update portal they offer was a godsend and meant I didn't have to chase for things, and Ben always returned my calls and kept on top of all correspondance. My business is in property rentals and I have now used him many times and always get great service - he is the only conveyencer I would use going forward and I could not recommend him & RC more highly.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from start to finish of our recent house sale and purchase. Our contact Jonathan Davey kept us up to speed with everything that was going on throughout the transactions. I rate this company highly and would recommend them to anyone seeking a good conveyancing solicitors.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

john has been excellent with…

john has been excellent with communication and his thoroughness..
a pleasure to deal with ..
he’s handled 2 exchanges for me now and i wouldn’t hesitate to recommend him to anyone

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Selling my house

I recently had the pleasure of working with a truly outstanding firm to sell my house, and I couldn’t be happier with the experience. From the very beginning, their professionalism, expertise, and dedication were clear. Robert Morrison guided me through every step of the process with confidence and clarity, making what could have been a stressful experience feel smooth and manageable. His knowledge of the market was impressive, and he provided honest advice that helped me make the right decisions at the right time.

What really stood out was his communication. I was kept informed throughout, and any questions I had were answered promptly and thoroughly. It was clear he genuinely cared about achieving the best possible outcome for me.

Thanks to his hard work and strategic approach, my house sold quickly. I truly felt supported the entire time, and I would not hesitate to recommend this firm to anyone looking to buy or sell a property.

An excellent service from start to finish.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

We were very happy with how Alicea…

We were very happy with how Alicea handled our first sale and purchase, so we used her services again and were not disappointed. Everything is made clear and transparent and we felt very comfortable asking any questions we were unsure of along the way. Despite the very long chain involved, we all managed to complete in a decent timeframe. Thanks again.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

We sold and bought two properties with no problems.

We sold and bought our new home and our old home using the services of Roberts Crossley and to say that we received caring and professional attention throughout would be massively understating the talents, skills and qualities displayed by everyone in the Company but we really must risk seeming to choose favouritism by shouting from both rooftops about Mr Robert Morrison. Robert is the Senior Conveyancing Manager and very rightly so. Robert handled both the selling of one home and the buying of our next and executed the whole exercise with a flawless and meticulous approach that had every step of the conveyancing running as smooth as silk. Excellent communications kept us (as first time sellers) well informed and constantly in the loop so that nothing slipped by without it being fully explained to us by Robert. We were able to call him at almost any time and ask questions or to seek advice and he never failed to come up with assurances and answers. Nothing was ever too much trouble for this man who obviously loves his work and proved constantly willing to make sure that we were 'cared for'. We feel sure that everybody at Roberts Crossley would probably also be caring and efficient, they exude that sort of feeling but as we have said, Robert is the one who we will remember and when we recommend this company in general to anyone seeking a really professional conveyance, we will still specifically recommend Robert Morrison if you want excellence. How to rate him?- OUTSTANDING.

24 March 2026
Rated 5 out of 5 stars

First time buyers

As first time buyers we were really delighted by Roberts crossley solicitors. We've been assigned to Lily as our case manager. She was very helpful and professional throughout the whole process. Highly recommend, it would be a pleasure to do business with them again.

18 March 2026
Unprompted review

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