OnPoint Reviews 

445
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and solicitors for providing exceptional support, maintaining deep professional knowledge, and ensuring prompt communication throughout the entire property buying and selling journey. People deeply appreciate receiving clear, regular updates and utilizing the smooth digital platforms that make complex transactions feel remarkably simple and stress-free. However, some reviewers noted that property transactions can occasionally involve unexpected stress, extensive paperwork, and unavoidable industry delays along the way. A few customers also mentioned experiencing particularly lengthy cases or complicated sale situations that required considerable patience from everyone involved.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the knowledgeable,... See more

Service

Reviewers highlight positive aspects of service, praising the knowledgeable and professional team who handle... See more

Customer service

Users describe positive interactions with customer service, highlighting prompt responses, clear... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, professional, and well-managed... See more

Response time

Reviewers mention positive feedback about response time, noting that consumers consistently received prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our case handler Rebeckah Mallard has been fantastic. We are first time buyers and had no idea what we were doing. She kept us in the loop the whole way through, explaining each step. Thankyou for ma... See more

Company replied

Rated 5 out of 5 stars

Couldn’t fault OnPoint with the sale of our property. The communication was excellent, whether by phone, email or through the app, and we always received a timely response. Steven was incredibly... See more

Company replied

Rated 5 out of 5 stars

We started the process of selling our holiday let in August 2025 and the chain broke down twice and the third time wasn’t an easy time. Meg was professional, patient and above all approachable. We are... See more

Company replied

Rated 5 out of 5 stars

ONP solicitors are dependable and trustworthy in property law, and genuinely deep in their feild. Their rates are quite reasonable, service timely and good and very responsive. I especially recomm... See more

Company replied


Company details

  1. Conveyancer
  2. also in
  3. Law Firm
  4. Legal Services
  5. Real Estate Attorney

Written by the company

Welcome to OnPoint, the new personal home moving service by ONP Solicitors. We’re here to take the hassle out of moving, with our mobile app and dedicated team, we help 80k+ customers move every year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

445 reviews

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4.9

All reviews

(445)

280 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommended

I’ve used ONP before and would certainly use them again. They handled the sale of my mum’s house for me very efficiently and for a competitive fee. The assigned lawyer (Steven Man) was very helpful and provided a friendly, very professional service. Thank you.

2 October 2026
Rated 5 out of 5 stars

They are great

They are great, especially Sean Water who dealt with my house sale and purchase is amazing . He is very helpful and good at communicating .I never had a moment where I have to wait long enough to chase him repeatedly.

30 September 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience with us! It's wonderful that our team was so helpful and communicative throughout your house sale and purchase. Thank you for your kind words!

OnPoint

Rated 5 out of 5 stars

HIGHLY RECOMMEND!

Had a seamless experience from start to finish. Emily and Lianne looked after our case and they were really efficient and prompt in responding to our emails and calls. Would highly recommend going forward and the app system was really easy to use 😊

29 September 2026
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Reply from OnPoint

We are so pleased to hear that you had a seamless experience from start to finish. It's wonderful that our team was efficient and prompt in responding to your communications, and that you found our app system easy to use. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Very efficient top class went through…

Very efficient top class went through like a boat in the ..
Certainly use these guys again when I buy my next property

28 September 2026
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Reply from OnPoint

We're so glad to hear we made your property purchase efficient and top-class! We appreciate your kind words and look forward to assisting you again.

OnPoint

Rated 5 out of 5 stars

Highly Recommend Jordan Hardman

Jordan has been professional and thorough throughout the whole sale of our existing house and the purchase of our new buildings,.

He kept us fully informed throughout.

We would highly recommend him

25 September 2026
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Reply from OnPoint

We're so pleased to hear about your excellent experience! It's wonderful that our team's professionalism and thoroughness kept you fully informed throughout the process. Thank you for your high recommendation!

OnPoint

Rated 5 out of 5 stars

We had an excellent experience With excellent service from Ellie Malamed

We had an excellent experience with OnPoint Solicitors. Our conveyancer, Ellie Malamed, was professional, helpful and supportive throughout the sale of our property.
The transaction became complicated at certain stages, but Ellie remained responsive, kept us informed and worked hard to move matters forward through to successful completion. Her communication and assistance were greatly appreciated.
A big thank you to Ellie and the OnPoint team. I would happily recommend their conveyancing service.

25 September 2026
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Reply from OnPoint

We're so pleased to hear you had an excellent experience with us. It's wonderful to know our team was professional, helpful, and supportive, especially when the transaction became complicated. We appreciate your kind words and recommendation!

OnPoint

Rated 5 out of 5 stars

GREAT OVERALL SERVICE FROM THE FIRST INTRO CALL TO THE COMPLETION CALL

ONP we're refered to us by friends and we have been really pleased with the service.
We had Emma looking after us and she has always been so responsive and helpful from day one to completion day.
The app is helpful and accurate and being able to send message through the app is great too. So much easier than calling and potentially not being able to speak, noting we never needed to call due to the helpful app.
He had a slight snag that Emma alerted us to asap, she myself and our broker jumped onto it right away and got it all sorted as quick as we could, this did delay completion by 1 week but it was nothing to do with Emma nor ONP.
We have been very happy with Emma and ONP amd would hestoate to recommend or use again.
Thanks Emma

28 September 2026
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Reply from OnPoint

We are so pleased to hear that our service met your expectations and that you had such a positive experience with us. It's wonderful to know that our team member was responsive and helpful throughout your journey, from start to finish. We are also glad that our app proved to be a convenient and effective tool for communication. We truly appreciate your kind words and your recommendation.

OnPoint

Rated 5 out of 5 stars

Outstanding service

Jason Allen at ONP was outstanding throughout the conveyancing process. He helped take the stress out of what could have been an overwhelming experience, keeping me informed and responding promptly whenever I had questions. His professionalism and attention to detail were instrumental in getting my property exchanged on time. I am extremely grateful for his support and would highly recommend Jason and ONP.

29 September 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with our conveyancing service. It's wonderful to know that our team's efforts helped alleviate stress and ensured a smooth, timely exchange for your property. Thank you for your kind words and recommendation.

OnPoint

Rated 5 out of 5 stars

Great experience

Absolutely wonderful Ian and Ellie have been, Ian walked me through from the start helping me through it all, I’m a first time buyer so I didn’t know what I was doing so he guided me and was confident if I was stuck or confused he would help me, but also towards the end Ellie helped so much getting things finished and completed which i am so grateful for. So thank you. Both of you. My experience has been one I won’t forget.

29 September 2026
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Reply from OnPoint

We are so happy to hear about your wonderful experience as a first-time buyer! We are truly grateful for your kind words about the support you received throughout the process. Knowing that we could guide you confidently and help you complete everything is incredibly rewarding for us. Thank you for sharing such positive feedback; we are delighted we could make this a memorable experience for you.

OnPoint

Rated 5 out of 5 stars

Best experience I've had with…

Best experience I've had with solicitors. They were fast paced and their tracker was simple and very clear to keep me updated at all times.

18 September 2026
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Reply from OnPoint

We're so pleased to hear that you had such a positive experience with us and found our service fast-paced. It's wonderful to know our tracker kept you well-informed!

OnPoint

Rated 5 out of 5 stars

Highly recommend- fantastic service.

Our case handler Rebeckah Mallard has been fantastic. We are first time buyers and had no idea what we were doing. She kept us in the loop the whole way through, explaining each step. Thankyou for making the process as smooth as possible.

24 September 2026
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Reply from OnPoint

We are so pleased to hear that your experience as first-time buyers was made smooth and clear. We appreciate you sharing your positive feedback with us!

OnPoint

Rated 5 out of 5 stars

Ian Karnen was great through our house…

Ian Karnen was great through our house sale. Can’t fault him at all. We look forward to the same experience with our upcoming purchase!

Thanks

24 September 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience with your house sale. We appreciate your kind words and look forward to assisting you with your upcoming purchase.

OnPoint

Rated 5 out of 5 stars

Really good and informative app and…

Really good and informative app and holly Niesto who handled our case is a star

24 September 2026
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Reply from OnPoint

We're so happy you found our app informative and had such a positive experience with our team. We appreciate your kind words!

OnPoint

Rated 5 out of 5 stars

I would recommend

Natasha was very professional and prompt in her handling of the sale of my property. She promptly responded to my emails and was available when I needed to talk to her during the whole process. I also got a very competitive quote. I have no hesitation recommending ONP Solicitors

5 August 2026
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Reply from OnPoint

We are so pleased to hear that our team was professional and prompt in handling your property sale. It's wonderful that you received competitive pricing and prompt responses. Thank you for your recommendation!

OnPoint

Rated 5 out of 5 stars

Oliver has been fantastic throughout…

Oliver has been fantastic throughout the whole process. He has been incredibly responsive, professional and supportive, always keeping us updated and answering any questions we had. The whole process has been quite a journey, and Oliver’s communication and reassurance made such a difference. We always felt that we were in safe hands and that nothing was ever too much trouble. We really couldn’t fault the service we received and would happily recommend Oliver and the team to anyone looking for solicitors. Thank you for all your hard work!

22 September 2026
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Reply from OnPoint

We are so pleased to hear about your positive experience and appreciate you taking the time to share your feedback. We are delighted that our team's professionalism, responsiveness, and supportive approach made such a positive impact throughout your journey. It's wonderful to know that you felt well-informed and in safe hands. We truly value your recommendation.

OnPoint

Rated 5 out of 5 stars

Great communication.

Gemma at OnPoint made the whole conveyancing side of things much easier, especially whilst dealing with other issues related to moving house. Very quick to respond to questions, even if not directly related to the move, and kept things moving forwards with the whole process.

1 July 2026
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Reply from OnPoint

We're so pleased to hear that our team made the conveyancing process much easier for you during your move. It's wonderful to know that we were quick to respond and kept things moving forward.

OnPoint

Rated 5 out of 5 stars

Excellent communication and very…

Excellent communication and very responsive. Second time we have used this company and can’t fault them.

18 September 2026
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Reply from OnPoint

We are so happy to hear that our communication and responsiveness met your expectations. We appreciate your continued trust in our company.

OnPoint

Rated 5 out of 5 stars

Great professional service keeps you…

Great professional service keeps you informed all the way through the process. Highly recommend

18 September 2026
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Reply from OnPoint

We're so glad to hear we kept you informed throughout the process. Thank you for your kind recommendation!

OnPoint

Rated 5 out of 5 stars

ONP Solicitors: Excellent Service

We are very happy with the professionalism we received from ONP Solicitors. We have now used them for the second time as they provide a consistently good service.

18 September 2026
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Reply from OnPoint

We're delighted to hear that you are happy with the professionalism and consistently good service you received from us for the second time. Thank you for your kind words!

OnPoint

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