Ticketmaster Resale Australia Reviews 2,951

I purchased 2 eminem tickets from this DODGY website thinking they would be authentic and certified tickets cause it’s “Ticketmaster resale” however their guarantee is a joke! I never even received my tickets after also speaking to 3 different service assistants! I would not recommend this website to my worst enemy unless you want to be ripped off, also I received appalling customer service from ADAM who absolutely ignored me over the phone and told me that he couldn’t do anything about the transaction and that he can’t “hold a gun to the sellers head” even though my tickets had never come through even on the day of the concert, he offered absolutely no help and cut me off on the phone telling me “I have other customers to actually help now”, seriously this guy is insane and a complete psychopath who should learn how to speak like a human and do his job! Whoever hired this guy shouldn’t even have to think twice to fire him! Dear Ticketmaster resale I have disputed this with the bank who were also appalled by my horror story of purchasing from this site and to adam screw you because I am getting my refund after all! Thankyou and goodnight Ticketmaster resale xxx

APPALLING, RUDE, IMMORAL, BAD CONDUCT, UNREASONABLE and the AUST GOVT should shut them down!!
BUYER BEWARE...

If you are looking to purchase tickets - don't. I tried printing out my ticket to the concert on the day - no ticket - yes no ticket uploaded.. printed out the order history and details and went to concert at Ticketek. They refused entry - Ticketmaster Resale are unauthorised resellers of Ticketek tickets. Could not get hold of Ticketmaster Resale on the phone. Had to pay for another whole ticket at the event - total cost of ticket now nearly $400.

Immediately after the concert used the email provided by Ticketmaster Resale for disputes and got a smarmy women who just keep on hoping I would go away but I didn't. By the way - yes the other man is correct in the other review - there is a countdown clock also on your login so you have to logon multiple times to even view your status. I was with a witness that also agreed there was no ticket uploaded... Ticketmaster Resale said it was uploaded and hey presto a copy of the ticket was presented to me - but alas... conveniently because the concert was over I could not view it on my account - how deceptive and cunning!!! How can you argue it wasn't there, then they produce a ticket, to you not be able to still see it to this day!!! Their word against mine!!

Refused me a refund saying I had not printed out the ticket... what could I do??? they can manufacture anything they want..

If enough people don't sell, don't buy - then they are out of business - spread the word, far and wide I certainly am... it's amazing these people can sleep at night...

Contact Consumer Affairs Victoria or ACCC as I have. Strength in numbers people :-)

Overall very disappointing with the deceiving brand Ticketmaster has become.

I made a purchase online for my husbands birthday, he has never been to a concert before and we never splurge on anything due to income limitations.

I came across Ticketmaster resale and purchased 2 tickets for Eminem's concert. Little did I know that this platform is a marketing genius created to thrive on the weak. I looked at the price tag and to understand what the inital price was I analysed the webpage. There was no claim of what the inital ticket price was.

I made the purchase...

$800 for 2 tickets which would have cost $376.

I immediately called Ticketmaster who have created a dozen options which lead to hang up and have a look on our website sort of behaviour... I was determined.

I finally spoke with ADAM from ticketmaster resale. Adam was rude, arrogant, blunt and honestly did not want to give me his time of day. I asked Adam for his employee number and he said I'm the only adam so number 1 adam...

Adam told me the situation was my problem, I asked to speak to his manager he said he is the manager, I asked for an ombudsman he said no such thing exists.

They basically ripped me off by $400, I paid an additional $100 for ticketmaster commission.

This website hides behind the brand and makes it seem as though it is trustable, reliable and pricing is fair. However the website only mentions the price might be higher than the initial purchase in the tiniest font where people do not ever look. VERY SMART!!! Genius method to rip off your customers.

Again.. Appalling customer service and very shady layout.

Ticketmaster Resale, I am going to get my money back from you if it is the last thing I do.

I am going to post on every platform.I am going to tell everyone.

I am going to inform my friend who is a journalist at the age to report on your disgusting behaviour.

KEEP IN MIND, TICKETMASTER RESELL MAKE $100 ADDITIONAL TO EACH TICKET SOLD ON THEIR PLATFORM. THIS INFORMATION IS NOT OBVIOUS ON THEIR WEBSITE.

Don't touch Ticketmaster resale - They sell your tickets with a hefty profit and hang on to your money as long as they possibly can.

There are much better ways to sell tickets.

Very Disappointing!
Bought 2 tickets through Ticketmaster Resale under the premise this was a reputable site and I would be protected from any scams. Unfyafter purchasing 2 tickets and dropping 2 excited teenagers to the 21 pilots concert perth last night we were told the tickets were fraudulent and invalid. Whoever this criminal was selling these tickets on this so called reputable platform they had done this to other unsuspecting victims according to staff at RAC Arena. Clearly measures need to be put in place by this platform if they are charging fees to protect consumers otherwise they to are culpable of profiting from the proceeds of crime. Waiting now for a reply and a refund......

After purchasing a ticket through Ticketmaster Resale I had to contact the festival provider to request the name on the ticket to be changed, the festival provider discovered the ticket I was sold was INVALID...
I called Ticketmaster Resale and they said they would look into it for me.
I waited and waited until it was obvious that even if I got a new ticket I would not have enough time to change the name.
I then tried to call their customer support line but it was DOWN. I rang multiple times during the day but nothing...
Eventually, I was sent a new ticket and told the original seller had “accidentally uploaded the wrong ticket” by this point I was unable to change the name on the ticket. I contacted customer service to get a refund but was told It was not an option because they eventually provided a ticket. I tried to explain that I could not change the name because they sent the ticket too late but they don't care.
So I literally bought an invalid ticket from them for a $100...a invalid ticket! let me say it one more time, I went online and THEY SOLD ME AN INVALID TICKET FOR $100 AND THEY DON’T CARE THAT IT HAPPENED!

Scalpers haven . Ripped off badly with this off shoot site connected to ticketmaster. Resale site is on the ticketmaster web page (Collusion ?) , which deceives the buyer in believing all is fair and ethical ,but be aware you will be paying 2 to 3 times the true value of the ticket ,which also has a countdown timer clouding ones judgement. Can the Australian govt please investigate this dodgy practice. Stay clear unless you are a scalper and you will triple your money.

Multiple breaches of their own terms and conditions
1. No contact from seller within 24 hours
2. No ticket available 5 days after payment confirmation
3. Tickets for sale did not accurately display information of seating row etc
Following their own procedure I lodged a complaint to which I was fobbed off and sent other explanations such as tickets aren’t available
For print until such and such date (at least a month after my purchase)- cool so you’re allowing people to sell things they don’t even have. Waited til print date - 2 weeks later still no contact from seller and no tickets- After much patience Ticketmaster you are still in breach of YOUR OWN terms and conditions- on those terms and conditions waiting until 5 days? Or was it 10? before the concert..Or was it 5 days after print date? (All of your excuses but still not your stated clauses as above) I’m appalled with your site and yes you are dodgy as hell And very rude to deal with to boot.
Tickets were still available on official website for 150 less per ticket, that was bad enough but able to be handled. Do the right thing and stick with your own terms that you put out there for OUR SAFETY!
Will never deal with resale again or Ticketmaster for that matter!!!! I don’t care for your response Ticketmaster your excuses and emails are lip service lies, still all that interest money off buyers and sellers alike must be worth your time to respond rubbish rhetoric huh?!

-It’s how you deal with mistakes that matter not the mistakes themselves-

Wow. Most impressive. Impressively bad, that is. I am a highly educated and competent professional person, and have had wide experience in purchasing many different goods/services using the internet. NEVER have I had an issue such as this. I purchased two tickets from Ticketmaster Resale in June of this year, on the morning that the tickets came out. When I didn't get an email with the tickets attached, I tried to logon to the website, and was told that my password had expired, when I tried to ring I was told that they don't open until 11.00am. Once I had manage to get hold of them they sent me a single ticket. The charge that had been made on my credit card was for two tickets, but I was told that I had purchased only one and that they couldn't do anything about this. I understand that people can get confused, and that we need to be careful when purchasing things off the net. However, after over a hundred such transactions, and being extremely careful because these were tickets for my daughter and myself as a present for her 16th birthday, I don't believe that I was incorrect. Appalling, but unprovable. Never, ever again.

Once you sell your ticket on Resale, you shouldn't have to wait until after the event to get your money into bank account. Ticketmaster Resale should pay the seller within 48 hours of the tickets being resold. You should also be able to re-sell your tickets at the standard ticket price, but you can't because Ticketmaster Resale want to obtain more money from you for their profits

When you're charged $300 for a ticket worth $122.
This is just legal scalping by a known company.

**FUTURE TICKET PURCHASERS PLEASE READ**

I'll start this review by giving a long story short of what happened. At a concert where tickets were on sale for $180 and were sold out, I managed to see that I can buy resale tickets off TM resale for more than twice the price (funny, scalping is illegal but TM resale has found a way to get around this and promote it. Keep in mind, they charge a 'booking fee' for buying a ticket which adds on another stupid amount - in my case it was another $40). There were two types of GA (general admission) available, front and rear. I specifically purchased a GA-Rear ticket off TM Resale but received a GA-Front ticket. Now, while it was still GA, it was not the ticket I wanted as it was in a different zone, away from my friends that were going. I ended up having to source another GA-Rear ticket 1 day before the event. TM Resale offered a measly $100 refund first for the $340 I paid for the wrong ticket I received but that is just pathetic. They then offered a full refund as long as I sent back the unused incorrect ticket, which I did (I have evidence as per AusPost info). Ever since, I have NOT got a response back from them after numerous emails to them asking for the progress of my refund. They have just left me in the dark and I am now $340 short because TM Resale sent the wrong ticket to me.

Anyways, I find it appalling that a company of this size treats their customers this way. They obviously sided with the seller because they seem to make profit off scalpers selling tickets on their platform. Future ticket buyers, keep in mind that if you receive a wrong ticket, have fun trying to get your money back. This review will remain this way until I get a fair treatment from TM Resale. Just pathetic.

Bought resale tickets for pink through this ‘reputable’ website. Tickets not valid - wrong date and not verified by TM resale! Waiting to see if they will refund!

The process was really easy and straight forward!

Easy to use and payment received in promised timeframe. I'd happily use again.

Putting the tickets up for resale only took a few minutes, and the refund amount arrived on time. Most satisfied.

Worked a lot better than expected. People bought my two tickets, so I was really happy.

Easy to resell tickets on and navigate. My only gripe is whilst I sold my tickets for the purchase price I do question the big markup Ticketmaster Resale adds to the value of the tickets. Otherwise it might have been 5 stars

1.Ticketmaster do not give exchanges or refunds on sold tickets
2.Ticketmaster did not reveal their prospective sale price of my ticket which was $80 more than my price-just the ticket value that I originally paid
3.They did not pay me my money until about THREE WEEKS AFTER the show!!!-
4. why?. The ticket saw supposedly re-issued in the new buyers' name months before the actual show.. why should I have to wait for this money?
5. All these things I found out 'the hard way' and after a lot of anxiety about the whole process

Easy process, great way to sell your tickets