ReduceMyExcess Reviews 

3,066
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,888 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and straightforward process, making it simple and quick to obtain cover. Many people appreciate the excellent value for money, finding the premiums significantly cheaper than car rental companies' offerings. The website is frequently highlighted for being easy to navigate, slick, and well-organized, contributing to a smooth purchasing experience. Reviewers also commend the great service, noting prompt payouts and the peace of mind provided. However, some customers also noted that premiums had increased significantly compared to previous years or were higher for specific age demographics.

What people talk about most

User experience

People report positive experiences with the user experience, often describing it as easy to understand,... See more

Price

Consumers are highly satisfied with the competitive pricing, often finding it significantly cheaper than... See more

Website

Customers consistently note positive experiences with the website, frequently describing it as easy to... See more

Value for money

Users describe positive interactions with value for money, consistently highlighting that the service is very... See more

Service

Customers consistently report positive experiences with the service, highlighting its efficiency and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had hire car excess insurance cover with Reduce My Excess for several years. Way cheaper than buying cover directly from the car hire companies. For the first time, I also had to make a claim r... See more

Company replied

Rated 5 out of 5 stars

Great communication, very fast turnaround, super helpful, great price and when making a claim; the process/form is easy to use and submit. Extremely grateful to this company for the pleasant and stres... See more

Company replied

Rated 5 out of 5 stars

It's always a great surprise when any insurance company discounts your premium to less than last year to reward loyalty...I'm in!! No hassle at car rental desks. Great value annual premiums Easy to... See more

Company replied

Rated 5 out of 5 stars

I initially set up a policy for a specific holiday, which was easy to do. I then decided it would be better to switch to an annual policy and this was not a problem. Seems like very good value, polic... See more

Company replied


Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Insurance Company

About ReduceMyExcess

Written by the company

ReduceMyExcess is a leading provider of car hire excess insurance, created to offer drivers a clearer and more affordable alternative to costly rental company waivers. ReduceMyExcess has been recognised with the Which? Best Buy award for our hire car excess insurance.

Since 2011, we have focused on providing comprehensive and affordable car hire excess insurance policies alongside uncomplicated information to help customers make informed decisions when renting a car.


Contact info

ReduceMyExcess Car Hire Excess Insurance

Affordable and comprehensive cover for the next time you hire.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(3,066)

1,918 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to use

Easy to use. Peace of mind that you won’t get scalped by your car rental company on holiday

8 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We're so pleased to hear that our service was easy to use and provided you with peace of mind regarding car rental excess charges on your holiday. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy to navigate and buy the product

Easy to navigate and buy the product

11 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Nathalie,

We're happy our website was easy to navigate and that you found the product simple to purchase. Thank you for your positive feedback; we appreciate it!

Kind regards,

Anna

Rated 1 out of 5 stars

I made a very simple mistake on my…

I made a very simple mistake on my coverage- contacted Reducemyexcess nearly immediately and to say they were completely unhelpful and pedantic would be an understatement.

8 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi there,

Thank you for taking the time to leave a review. We're sorry to hear that you are unhappy with your experience.

Unfortunately, we are unable to change the start date of a policy once cover has commenced and the rental vehicle has already been collected.

However, a member of our team has been in touch to discuss the matter with you and see how we may be able to help.

Kind regards,

Chloe

Rated 5 out of 5 stars

Much cheaper than car companies insurance

Easy to buy car hire insurance.

8 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Colin,

We're delighted to hear that purchasing car hire insurance was an easy process for you. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Great XS waiver insurance. Very clear website. Good value

Super easy to choose the right XS waiver. Really wel implemented website. Very clear policy wording.

10 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Alan,

We’re really pleased to hear you found it easy to choose the right excess waiver cover and that you found the website clear and straightforward to use. It’s also great to know you found the policy wording easy to understand and the cover good value for money.

Kind regards,

Anna

Rated 5 out of 5 stars

The website is extremely easy to use

The website is extremely easy to use. This is a much cheaper way than using the hire companies premium insurance.
I have never had to claim so I cannot comment on this.

9 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Carol,

We're delighted to hear you found our website easy to use and our insurance a much cheaper alternative. We appreciate your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

Very good

Very good, was easy and I felt confident with this insurance when booking my car hire

9 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Mr Barker,

We're glad to hear our insurance provided you with confidence when booking your car hire. We appreciate your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

WELL Worth every penny spent

Great communication, very fast turnaround, super helpful, great price and when making a claim; the process/form is easy to use and submit. Extremely grateful to this company for the pleasant and stress-free experience, plus all the huge savings I am making on car rental abroad. Super duper :D 10/10

23 June 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Robyn,

We’re delighted to hear you found the cover great value and that your claim was handled quickly, smoothly, and without any hassle. We know that’s the moment that matters most, so it’s especially rewarding to hear the process exceeded your expectations.

Kind regards,

Anna

Rated 5 out of 5 stars

All very good

7 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Colin,

Thank you for your review. It's wonderful to hear everything was very good.

Kind regards,

Anna

Rated 5 out of 5 stars
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Kens,

We're delighted to hear that you consistently receive great service and find our prices to be the best. Thank you for your positive feedback!

Kind regards,

Anna

Rated 5 out of 5 stars

always excellent and very user friendly

always excellent and very user friendly

7 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Chris,

We're happy to hear that you consistently find our service excellent and very user-friendly. We appreciate you sharing your positive experience with us!

Kind regards,

Anna

Rated 5 out of 5 stars

Easy process

Easy process, quick and didn't require excessive information. Website user friendly

7 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Anthony,

We’re glad you found the process quick, easy, and straightforward, and that the website was simple to use.

Kind regards,

Anna

Rated 5 out of 5 stars

I’ve never had to make a claim so that…

I’ve never had to make a claim so that side I can’t comment on yet. The rest of the experience has been fine.

9 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Lee,

We appreciate that, as you haven’t needed to make a claim, it’s difficult to comment on that aspect of the policy. We’re pleased to hear your experience with us so far has been positive.

If you ever do need to use the policy, our team will be there to support you throughout the claims process.

Kind regards,

Anna

Rated 5 out of 5 stars

Efficient claims

Easy to navigate website. Excellent claims service, very efficient and hassle free.

9 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi,

We’re glad you found the website easy to use and that your claim was settled quickly and efficiently. We appreciate your feedback.

Kind regards,

Anna

Rated 5 out of 5 stars

The site was easy to use and the quote…

The site was easy to use and the quote was the cheapest I could find .
I have used them for the last 4 years

8 July 2026
ReduceMyExcess logo

Reply from ReduceMyExcess

Hi Chris,

We're so glad to hear that you found our the ReduceMyExcess website easy to use and our quotes competitive. It's wonderful to know you've been a customer for four years!

Kind regards,

Anna

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