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Rathbones Reviews 492

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and expertise, often highlighting their helpfulness and understanding. The service provided is frequently described as excellent, with many people appreciating the personalized and attentive approach. Reviewers also commend the prompt response times and the ease of contact, feeling well-supported and reassured. However, some customers mentioned a period of poor performance compared to the sector average, leading a few to consider moving their investments.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Service

People report positive experiences with service. Customers consistently praise the exemplary, professional,... See more

Customer service

Consumers express high satisfaction with customer service, highlighting the helpfulness and expertise of the... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the prompt and proactive... See more

Customer communications

Users describe positive interactions with contact. Many reviewers highlight the personal and empathetic... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have known Ross Middleton for a number of years through various companies and he came highly recommended by my parents. We feel reassured that we are in safe hands with Ross, Callum and Ellie at R... See more

Company replied

Rated 5 out of 5 stars

I have been a client of Rathbones for twenty plus years so have known several fund managers. Each has provided excellent service. My current fund manager, Kate Palmer, provides impeccable service too... See more

Company replied

Rated 5 out of 5 stars

We have been dealing with Jason Hallam and Laura Atkins for over six years. We value their advice, support and expertise, but above all their ability to clearly explain, analyse and summarise investm... See more

Company replied

Rated 5 out of 5 stars

We have been clients of Rathbones Glasgow for some time. Over the years we have been looked after very well with our investments under regular and careful review. This is especially important given... See more

Company replied


Company details

  1. Investment Service
  2. Financial Consultant
  3. Financial Planner
  4. Investment Company
  5. Stock Broker

Written by the company

Rathbones provide individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients' wealth.

Our services

Written by the company

Investment Management
We offer extensive investment management services that are built around you, your future goals and your values. Our starting point is to discuss your individual investment needs and develop a personal investment plan for you.
Financial Planning
Financial planning can help you organise your finances so you can make the most of your money. We start by getting to know you and your current and long-term needs as well as any personal goals. Using this information, we will work with you to create clear and precise financial objectives to work towards, aiming to reduce complexity and help you focus on what matters to you.
Asset Management
Rathbones Asset Management is the fund management division of Rathbones Group, which offers a range of actively managed funds covering variety of asset classes to meet your capital growth and income requirements.
Family Office, Trust and Tax Services
We offer a range of corporate trustee, corporate executorship, trust advisory, inheritance tax and succession planning, tax planning, and private philanthropy services.
Offshore Investment Management
Based in both Guernsey and Jersey, we cater for the investment needs of individuals and families, charities and professional advisers who are looking for offshore investment management.
Ethical and Sustainable Investment
For over 20 years, our Greenbank team has been at the forefront of creating bespoke ethical, and sustainable portfolios for our clients.
Personal Injury and Court of Protection
Our dedicated personal injury (PI) and Court of Protection (COP) team works closely with clients, deputies, trustees and families to help meet their current and future needs.

Contact info


4.9

Excellent

TrustScore 5 out of 5

492 reviews

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Rated 5 out of 5 stars

Rathbones Bristol are outstanding

I have been working with Jason and Giles for a couple of years now and would have no problem recommending Rathbones to anyone. Their services are second to none and the professional approach has provided me with piece of mind knowing that my pension investments are in good hands. I can’t thank them enough for their help and advice and look forward to working with them for years to come.

27 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Mark,

Thank you for your kind feedback. We're pleased to hear that Jason and Giles have provided such a high level of service and professionalism over the past couple of years, and that their advice has given you peace of mind around your pension investments. We really appreciate your recommendation - and we look forward to supporting you in the years ahead.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones (ex-Investec) investment and financial planning support

Our family has had a relationship with Rathbones (ex-Investec) for a number of years covering all aspects of our financial planning and investment. Scott Jones and Hannah Gibson on the investment side have been tremendous in implementing appropriate investment strategies for us and communications and support are excellent. Amanda Cook on the financial planning side is also excellent at providing honest, realistic and thoughtful analysis and support. In a post-pandemic world with daily geo-political uncertainties arising it is reassuring to have the team at Rathbones there to help protect our families future.

27 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Matthew,

Thank you for your thoughtful feedback. We're pleased to hear that Scott and Hannah have provided such strong support on the investment side, with clear communication and strategies tailored to your family's needs. It's also great to know that Amanda's honest and considered financial planning advice has been equally valuable. In uncertain times, providing reassurance and well-judged guidance is especially important, and we really appreciate the trust you place in the Rathbones team.

Best wishes,
Abbey

Rated 5 out of 5 stars

Gillian van Barthold

Gillian van Barthold
I have been under the care of Darren Elmes for many years, predating his time even with Investec (now Rathbones), initially with my husband and now on my own as a widow. Throughout that period I have found him unfailingly helpful and supportive. Indeed, as I have often said, he is worth his weight in gold! Nothing is too much trouble for him and the same is true of his whole team, especially Julie Gardner. My portfolio has flourished and grown under his care and he has made retirement possible. I wholeheartedly recommend him and Rathbones to anyone considering investment.

27 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Gillian,

Thank you for your kind and thoughtful feedback. We're pleased to hear about long relationship you've had with Dareen and the consistent support he has provided, both previously and more recently. It's especially important to us that clients feel well supported during personal changes, and we're glad Darren and his team, including Julie, have been so helpful and reassuring. Your trust and wholehearted recommendation are very much appreciated.

Best wishes,
Abbey

Rated 5 out of 5 stars

Highly recommend Jo Hayman

Jo Hayman has looked after my money for 10 years now and has done a great job for me. She is diligent and highly personable. I am retiring soon and Jo will be assisting me with this next importans stage of my life.

26 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Pierre,

Thank you for your kind feedback. We're pleased to hear that Jo has supported you so well over the past ten years, and that her diligent and personable approach has made such a positive difference. It's great to know that you feel confident and well supported as you move towards retirement, and we wish you every success in this important next stage.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones - Highly recommended

I have been dealing with Rathbones, and more specifically the senior investment director Jason Hallam, over the last 2 years while I have been acting for my godparents firstly as POA and sadly then in the capacity as one of their executors. Jason and Rathbones have been very easy to deal with. They have been both extremely proactive and have dealt with all matters very promptly, making my role as POA and then as executor much easier. I have had every confidence in them throughout.

24 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Customer,

Thank you for sharing your experience. We're pleased to hear that Jason and the wider team were able to support you so effectively while you were acting as attorney and then as executor. It's good to know that their proactive and prompt approach helped ease what can be a demanding responsibility, and that you felt confident in the service provided throughout. We really appreciate your trust in Rathbones.

Kind regards,
Abbey

Rated 5 out of 5 stars

Alan Cunningham

Responding on behalf of fellow Trustees of a long established and Glasgow based charity to commend the diligent handling by Brian Quigley over many years of the charity's investment portfolio along with his wise, reactive advice.

24 April 2026
Unprompted review
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Reply from Rathbones

Dear Alan,

Thank you for your kind feedback on behalf of the Trustees. We're pleased to hear that Brian's diligent stewardship and considered, responsive advice have supported the charity's investment portfolio so well over many years. Providing careful, well-judged guidance to charitable organisations is something we take great pride in, and we very much appreciate your recognition and recommendation.

Best wishes,
Abbey

Rated 5 out of 5 stars

Excellent service from Rathbones

Rathbones manage my disabled son's finances for a number of years and have provided an excellent service. The team led by Adam are always friendly and approachable and provide valued advice and guidance concerning my son's funds as well as the wider market conditions.

24 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Nigel,

Thank you for your kind feedback. We're pleased to hear that Adam and his team have provided such friendly, approachable and attentive support over the years. It's important to us that families feel well advised and informed, and we're glad to know you've felt confident in the guidance provided. We really appreciate your trust in Rathbones.

Best wishes,
Abbey

Rated 5 out of 5 stars

Expert advice and support

We have been dealing with Jason Hallam and Laura Atkins for over six years. We value their advice, support and expertise, but above all their ability to clearly explain, analyse and summarise investment products and strategies. It is a pleasure dealing with both Jason and Laura, and we feel in very safe hands.

24 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Customer,

Thank you for your kind feedback. We're delighted to hear that Jason and Laura have supported you so well over the years, and that their clear explanations and thoughtful analysis have helped you feel confident in the investment decisions being made. It's great to know you value both their expertise and the way they communicate, and we really appreciate you taking the time to share your experience.

Best wishes,
Abbey

Rated 5 out of 5 stars

Financial Planning Comprehensive Review

Used the services of Rathbones to perform a financial planning review for my wife and I. They were patient, clear and comprehensive in that review and provided clear recommendations. There were pre and post report meetings to ensure my circumstances were fully understood and that I understood the recommendations. I have taken up all their advice (If you pay for expertise outside of your own expertise you need to trust that advice). Things have now settled into a new rhythm financially in terms of pension income and I have a new confidence that my savings have been invested sensibly and wisely.
I was treated with care and understanding.
The first introductory meeting was on the 9th January followed by two formal meetings (paid for ), The report issued on the 9th March.

9 March 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear FeltTip,

Thank you for taking the time to share such thoughtful feedback. We're pleased to hear that the financial planning review was handled with care, clarity and a thorough understanding of your circumstances, and that the recommendations were clearly explained at each stage. It's great to know that the process has helped bring confidence and reassurance as you move into a new financial rhythm. We really appreciate your trust in Rathbones and the opportunity to support you.

Kind regards,
Abbey

Rated 5 out of 5 stars

Portfolio management

I was introduced to George Blythe, a Rathbones Financial Planning Director, 2 years ago, in the midst of changing lifestyle,including retirement and unexpected personal circumstances. I was looking for financial planning advice to help address present and future demands. George, pleasantly, quietly and professionally reviewed my financial portfolio. With his guidance my portfolio has been simplified and is now easily managed.
His help has been invaluable

23 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Ruth,

Thank you for sharing your experience. We're pleased to hear that George was able to provide calm, professional guidance during such a significant period of change, and that his advice helped simplify and clarify your financial position. It's great to know that the outcome has made your portfolio easier to manage and has been genuinely valuable to you.

Best wishes,
Abbey

Rated 5 out of 5 stars

The third generation of our family have…

The third generation of our family have settled under the Rathbone umbrella via Rensburg and Investec.We have been looked after very well throughout .We are confident and assured,that with Divisional Director Richard Greenhalgh with investments and Andy Stevenson with our financial planning from the Manchester office continuing with us on the journey,our financial planning,particularly IHT is in good hands.
Once a year visits and constant availability,put everything,for our sake,in clear focus.We would highly commend this FTSE 250 Company.
John & Judith B.

6 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear John & Judith,

Thank you for your thoughtful feedback. We're pleased to hear that your family has felt well supported through each stage of your relationship with Rathbones, and that the Manchester team has provided continuity and reassurance over time. It's great to know that Richard and Andy's guidance on investments and financial planning, particularly around longer-term considerations, has given you confidence and clarity. We very much appreciate your trust and kind recommendation.

Best wishes,
Abbey

Rated 5 out of 5 stars

Clients of Rathbones

We have been clients of Rathbones Glasgow for some time. Over the years we have been looked after very well with our investments under regular and careful review. This is especially important given the very turbulent times we currently live in. Cameron Pollock and his team should be congratulated by the way they have cared for our funds - the service we have received has been exemplary. We would recommend the service to friends and family.

23 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Customer,

Thank you for your kind feedback. We're pleased to hear that you've felt well supported by the Glasgow team over time. It's also encouraging to know that the regular reviews and careful approach taken by Cameron and his team have given you confidence and reassurance. We really appreciate your recommendation and the trust you place in Rathbones.

Kind regards,
Abbey

Rated 5 out of 5 stars

Three generations of family involvement

Three generations of our family have entrusted our investments to Spiers & Jeffrey and, following their successful merger in 2018, to Rathbones. Throughout this time, Cameron Pollock and his team in Glasgow have managed our portfolio with exceptional professionalism and care. Their guidance has consistently inspired confidence, and we have nothing but the highest praise for the service they provide.

We are delighted to recommend Cameron and his team to anyone seeking high‑quality investment management and advice.

21 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Lindsay,

Thank you for your kind review and thoughtful feedback. We're delighted to hear about your family's long-standing relationship with Rathbones, and the continued support provided by Cameron and his team in Glasgow. It's great to know that their professionalism, care, and guidance have consistently inspired confidence over the years. We appreciate your recommendation and the trust you continue to place in Rathbones.

Kind regards,
Abbey

Rated 5 out of 5 stars

Highly recommend Rathbones …

I would highly recommend Rathbones Glasgow office. Andrew Gaffney is excellent in every way and is a pleasure to work with. We are truly delighted with the personalised approach and professionalism from Andrew. He inspires total confidence and trust and is always readily available, friendly and approachable. Communication is always clear and he keeps in touch regularly with updates and to highlight forthcoming webinars etc.

21 April 2026
Unprompted review
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Reply from Rathbones

Dear CW,

Thank you for your kind feedback. We're delighted to hear about your positive experience with the Glasgow office and the personalised service provided by Andrew. It's great to know that his professionalism, clear communication, and approachable manner have given you confidence and trust, and that the regular updates and invitations have been helpful. We really appreciate you taking the time to share your experience.

Best wishes,
Abbey

Rated 5 out of 5 stars

I have been a client of the Glasgow…

I have been a client of the Glasgow office having been recommended by my then accountant sometime before it became part of Rathbones. I have always felt that my investments have been responsibly managed and I feel that I receive a high level of personal care and attention from Cameron Pollock. Thank you

21 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Simon,

Thank you for your kind feedback. We're pleased to hear about your long-standing relationship with the Glasgow office and that your investments have continued to feel responsibly managed over the years. It's great to know that Cameron's personal care and attention have given you confidence and reassurance, and we really appreciate you taking the time to share your experience.

Kind regards,
Abbey

Rated 5 out of 5 stars

Rathbones

I have had a long-standing relationship with the team in the Glasgow office, going back over 30 years to when my parents first entrusted their investments to Spiers & Jeffrey, and continuing through the transition to Rathbones.

Throughout that time, I have personally benefited from the guidance and support of Graeme Dickie, Cameron Pollock and Reece Duncan. Their advice has consistently been clear, considered and, importantly, well judged—particularly during periods of global uncertainty and market turbulence, Brexit, covid, wars et!!!. Looking back, the actions they recommended during those more challenging times have proven to be the right ones, which has given me a great deal of confidence in their expertise.

However, is not just their professionalism but their personal approach. They take the time to listen, explain, and reassure—especially during those moments when I read too much nonsense and have 'doom' scenarios and major market concerns. That combination of technical knowledge and genuine client care is invaluable.

I would have no hesitation in recommending the Glasgow team to anyone looking for trusted, long-term investment advice delivered with both professionalism and a personal touch.

21 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Gary,

Thank you for sharing such considered feedback. We're pleased to hear about your long-standing relationship with the Glasgow team and the continued support provided by Graeme, Cameron and Reece over many years. It's encouraging to know that their clear, well-judged advice has given you confidence, particularly during periods of global and market uncertainty. We also appreciate your comments on their personal, reassuring approach, which is something we place great importance on. Your recommendation is very much appreciated.

Kind regards,
Abbey

Rated 5 out of 5 stars

Twenty Years With Rathbones

We have been with Rathbones for about twenty years. Cameron Pollock and his associates look after our interests splendidly. We'd recommend the firm to anyone looking for a trusted company, guaranteed to give excellent advice and to take great care of your assets.

Jim and Jeannette Sieyes

21 April 2025
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Jim and Jeannette,

Thank you for taking the time to share your kind feedback. We're pleased to hear about your long-standing relationship with Rathbones and the excellent support provided by Cameron and his colleagues. It's great to know you feel your interests are looked after so well and that the guidance you receive continues to give you confidence. We really appreciate your recommendation.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones are the family's trusted advisors.

As a retired senior financial service manager, who has worked for number of well know Wealth Managers, I choose Rathbones Winchester Office for 5 key reasons:

a) Having Georgina Hand, as our Investment Manager, provides me with peace of mind that should anything happen to me, then the family will be with a “safe pair of hands”, financially. Georgina and her team have become our trusted advisors.

b) Critically, Rathbones Winchester office, offers financial planning which has helped us achieve our retirement goals. Alex Gudiens, along with Georgina, have been excellent at keeping things simple; along with explaining and educating the family on what is achievable. This has provided us with the necessary re-assurance to enjoy our retirement.

c) Rathbones are traditional investment managers and unlikely certain other providers do not push products. They have a few excellent in-house funds; however, they only form a small proportion of our overall portfolio and used only when appropriate.

d) They are local and therefore you can meet your relationship managers face to face.

e) Rathbones investment performance under Georgina’s has been above the industry’s benchmark average, but critically not vastly out of tilter. This indicates they manage risk appropriately, while looking to achieve our long-term objectives and aspirations.

Having had a career in financial services, I am always asked about costs - Rathbones fees are fair. I have learnt over many years if you want truly holistic wealth planning, then the cheapest is certainly not the best. It is all about knowing that Georgina, Alex and their team are there for the long- term journey.

21 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Rupert,

Thank you for taking the time to share such considered, and thoughtful, feedback. We're pleased to hear that the Winchester team, and in particular Georgina and Alex, have provided the reassurance, clarity and long-term support you value. It's great to know that the combination of thoughtful financial planning, a measured investment approach, and the ability to meet face-to-face has helped you feel confident in achieving your retirement goals. We very much appreciate your trust in Rathbones and your recognition of the wider team's role in supporting your family over the long term.

Best wishes,
Abbey

Rated 5 out of 5 stars

Thank you Sam and Laura

All my dealings with Sam and Laura over the last 4 years have been well organised, thoughtful, pleasant and fitting for my circumstances. My late husband had always dealt with financial matters, but now I feel better informed and can confidently recommend Rathbones.

20 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Jean,

Thank you for your thoughtful feedback. We're pleased to hear that Sam and Laura have provided such organised, considerate, and supportive guidance over the past few years, and that the advice has been well tailored to your circumstances. It's especially encouraging to know that their approach has helped you feel more informed and confident, and we very much appreciate your recommendation of Rathbones.

Kind regards,
Abbey

Rated 5 out of 5 stars

I have been a client of Rathbones for twenty plus years

I have been a client of Rathbones for twenty plus years so have known several fund managers. Each has provided excellent service. My current fund manager, Kate Palmer, provides impeccable service too in a most professional and friendly manner. My priorities are that funds grow despite all that is happening in the world, and that I have a regular healthy income, and that I can access more when needed. Kate makes all this happen. I have total confidence in her.

20 April 2026
Unprompted review
Rathbones logo

Reply from Rathbones

Dear Customer,

Thank you for your kind feedback. We're pleased to hear about your long-standing relationship with Rathbones and the consistently high level of service you've received over the years. It's great to know that Kate's professional, friendly approach has given you confidence in managing growth, whilst ensuring flexibility when needed. Your trust in her advice is very much appreciated.

Best wishes,
Abbey

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