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Rathbones - Liverpool Reviews 34

TrustScore 4.5 out of 5

4.7

Port of Liverpool Building, Brunswick St, L3 1NW Liverpool, GB


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Rated 5 out of 5 stars

James Hedley has done a wonderful job with my Portfolio and made me 'Loads of Money' James has been a pleasure to work with and communication has been excellent. Also a thank you to his team past and... See more

Company replied

Rated 5 out of 5 stars

We have been extremely pleased with the service we have received from James Hedley and his team since our move to Rathbones. The level of attention to detail and the time & care taken to explain our... See more

Company replied

Rated 5 out of 5 stars

Been with Rathbones for 3-years & cannot fault the service received from Greg Winter, Will Roberts & their colleagues. The Team are friendly, helpful & very professional. Being with Rathbones makes ou... See more

Company replied

Rated 5 out of 5 stars

Will Roberts has been superb! Listening to my needs, asking me the relevant questions to reassure me that what we planned with my finances was the correct approach. So personable, knowledgeable wit... See more

Company replied


Company details

  1. Investment Service
  2. Financial Consultant
  3. Financial Planner
  4. Investment Company
  5. Stock Broker

Written by the company

Rathbones provide individual investment and wealth management services for private clients, charities, trustees and professional partners. We have been trusted for generations to manage and preserve our clients' wealth.

Our services

Written by the company

Investment Management
We offer extensive investment management services that are built around you, your future goals and your values. Our starting point is to discuss your individual investment needs and develop a personal investment plan for you.
Financial Planning
Financial planning can help you organise your finances so you can make the most of your money. We start by getting to know you and your current and long-term needs as well as any personal goals. Using this information, we will work with you to create clear and precise financial objectives to work towards, aiming to reduce complexity and help you focus on what matters to you.
Asset Management
Rathbones Asset Management is the fund management division of Rathbones Group, which offers a range of actively managed funds covering variety of asset classes to meet your capital growth and income requirements.
Family Office, Trust and Tax Services
We offer a range of corporate trustee, corporate executorship, trust advisory, inheritance tax and succession planning, tax planning, and private philanthropy services.
Offshore Investment Management
Based in both Guernsey and Jersey, we cater for the investment needs of individuals and families, charities and professional advisers who are looking for offshore investment management.
Ethical and Sustainable Investment
For over 20 years, our Greenbank team has been at the forefront of creating bespoke ethical, and sustainable portfolios for our clients.
Personal Injury and Court of Protection
Our dedicated personal injury (PI) and Court of Protection (COP) team works closely with clients, deputies, trustees and families to help meet their current and future needs.

Contact info

  • Port of Liverpool Building, Brunswick St, L3 1NW, Liverpool, United Kingdom

  • 0151 237 2107

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

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Rated 5 out of 5 stars

James Hedley, Top Man

James Hedley has done a wonderful job with my Portfolio and made me 'Loads of Money' James has been a pleasure to work with and communication has been excellent. Also a thank you to his team past and present including Pat King, Darren During and Jonathan Williams.

16 April 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Nick,

Thank you for your kind feedback. We're pleased to hear that you've enjoyed working with James and that communication throughout has been strong and supportive. It's also great to recognise the contribution of the wider team, including Pat, Darren and Jonathan who have supported you over time. Thank you for taking the time to leave your kind review.

Kind regards,
Abbey

Rated 5 out of 5 stars

Our experience of Rathbones goes back…

Our experience of Rathbones goes back to the 1990’s starting from initially covering our need to have a savings plan to provide our young family with security to meet unexpected challenges.
Rathbones demonstrated to both of us a level of communication, which whilst always technically improving, still retained us in a very personal and comfortable way. Rathbones’ staff over the years have reinforced our confidence level.
When we then wished to consider how we could replan our family financial planning to include our grown up children and our grandchildren, our investment advisor, Neil Wong, had already shown to be able to encompass my wife’s and my own level of likely needs and future wishes by attention paid to our individual priorities and needs. We are confident that in this globally technical financial world, we will continue to work with Rathbones. Joel Carter, who has also been involved with this planning, shows that Rathbones listen first to what we, the clients’ say, question and then advise. We fully expect our children and grandchildren to benefit.

8 March 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear David,

Thank you for sharing your experience with Rathbones. We're pleased to hear that the support and communication you've received over the years have given you confidence in your family's financial planning. It's great to know that Neil and Joel have taken the time to understand your priorities and provide thoughtful, considered advice as your needs have evolved across generations. Your trust in continuing to work with Rathbones is very much appreciated.

Best wishes,
Abbey

Rated 5 out of 5 stars

Rathbones - the people to trust

If you are looking for a team to look after your financial investments and give solid advice on all aspects of future financial planning please talk to Rathbones. The team have looked after my wife and I for 25 years, and I simply could not ask for more.

4 March 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Dennis,

Thank you for your kind comments. We're delighted to hear that you and your wife have been supported by the Rathbones team for so many years, and that the advice and service you've received continue to meet your expectations. Your long-standing trust and recommendation are very much appreciated.

Kind regards,
Abbey

Rated 5 out of 5 stars

James Hedley and his team at Rathbones…

James Hedley and his team at Rathbones Liverpool have been fantastic since I started investing c 8 years ago. They are always contactable and carry instructions in a timely manner.

The fund performances have been excellent too.

I look forward to continuing our investment relationship.

12 February 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear nonamegiven,

Thank you for your review. We're delighted to hear that your relationship with James and the Liverpool team has been so positive over the past eight years. It's great to know that they've been consistently contactable, acted on your instructions promptly, and you're pleased with the performance of your portfolio.

Best wishes,
Abbey

Rated 5 out of 5 stars

Stood the test of time

Now over 70, I was first introduced to Rathbones at the age of 12 by my father, who was not a man to be trifled with but he highly regarded Rathbones’ expertise! Since then my husband and I have continued to invest in Rathbones: we have not only built up a robust portfolio but also built a relationship based on mutual trust and respect with James Hedley. He has been our point of contact for twenty years and we have found him to be knowledgeable, informative and approachable. I am very glad my parents chose Rathbones to manage their investments and it is a tradition I have been proud to continue. I have no hesitation in recommending their services.

15 February 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear JM,

Thank you for taking the time to share your experience. It's great to hear that your relationship with Rathbones spans so many years, and that the confidence first placed by your father has continued through the generations. We're delighted that your long-term relationship with James has been built on trust, clear communication, and approachability, and that you felt well supported throughout. James will be so happy to hear your feedback!

Best wishes,
Abbey

Rated 5 out of 5 stars

Extremely pleased we moved to Rathbones

We have been extremely pleased with the service we have received from James Hedley and his team since our move to Rathbones. The level of attention to detail and the time & care taken to explain our expanding portfolio has been second to none. You always feel that YOUR needs are the priority and nothing is too much trouble. We look forward to a long and beneficial relationship as we enter retirement.

8 February 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Nicholas,

Thank you for sharing your experience. It’s great to hear that James and the team have been able to support you with clarity and care, and that you’ve felt your needs are always a priority. We’re pleased the move has been a positive one as you enter retirement.

Best wishes,

Angus

Rated 5 out of 5 stars

As a recently bereaved widow whose…

As a recently bereaved widow whose husband had mostly dealt with our financial affairs, I am very grateful to James Hedley and his team at the Liverpool office. Through their support I felt informed and in control again. James is extremely knowledgeable and always available to answer questions and offer suggestions to maximise my portfolio. Together we have made adjustments to better suit my new circumstance and planned for my future. It is very comforting to know everything is now in order and that going forward I will be taken care of.

11 February 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Consumer,

Thank you for sharing your experience, and we've very glad that James and the team at our Liverpool office have been able to support you. It's great to know that our team's guidance has helped you feel informed and back in control, and that James' knowledge, availability and thoughtful advice have been reassuring as you plan for the future - he will be delighted with this feedback!

Best wishes,
Abbey

Rated 5 out of 5 stars

I have been a client of Rathbones for…

I have been a client of Rathbones for over 40 years. Throughout this time, the company has provided me with a consistently high quality service structured around my individual needs, changing circumstances and financial objectives. Since 2005, my investments have been successfully nurtured, protected and boosted by James Hedley with whom I have built a very positive working relationship. I greatly value his clear and informative analysis of market complexities; appreciate his tolerance of my ignorance in such matters; and welcome his enduring optimism which has stabilised my blood pressure during turbulent times!
I must also commend Caroline Kirkham, and Tracey Barrett ( Tax Department ) who tackle my financial affairs with five-star efficiency, professional integrity and unfailing good humour.
Applause then all round for the human side of Rathbones, and top marks also for the online facility with it's wealth of accessible and extremely useful resources such as seminars, market updates and so on.
I must also

9 February 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Alex,

Thank you for taking the time to leave such a thoughtful review. It's great to hear that our team have provided you with a consistently high quality service over the last 40 years focused on your individual needs, changing circumstances, and financial objectives. We're delighted to hear that James, Caroline, and Tracey have been so helpful in helping you feel confident in your portfolio and ensuring everything is explained to you. They will be so happy to hear your feedback!

Best wishes,
Abbey

Rated 5 out of 5 stars

Very good personal service

My family and I have been clients of Rathbones through its various iterations for many years. James Hedley and his team provide an excellent servicewith regular communication and advice together with easy portfolio access through the app.
The length of the relationship tells its own story.

9 February 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Tom,

Thank you for taking the time to share your experience. We're delighted to hear that you and your family have been clients for many years, and that James and his team continue to provide excellent service. It's great to know the regular communication, clear advice, and easy access to your portfolio through the app have all helped you feel well informed and supported.

Best wishes,
Abbey

Rated 5 out of 5 stars

First class advice with a good personal…

First class advice with a good personal relationship with James Hedley

7 February 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear E L Forbes,

Thank you for your kind feedback. We're delighted to hear that you've received first-class advice and built such a positive relationship with James. He will be so happy to hear your feedback!

Best wishes,
Abbey

Rated 5 out of 5 stars

James Hedley and Caroline Kirkham excellent service

James Hedley and Caroline Kirkham in the Liverpool office have provided my family with a very professional service with good communication and access to information via apps and online accounts to allow me to monitor my financial portfolio's performance. They have given me good advice on financial matters and guided me through the process of setting up accounts for my wife, sons and brother to enable all to invest in relevant financial markets and at the appropriate levels of risk. The Rathbones performance has generally been better than some of the other firms used and I have built up trust in their services knowing they will be well managed.

6 February 2026
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Paul,

Thank you for taking the time to share your experience. We're delighted to hear that you've felt well supported by James and Caroline in our Liverpool office. It's great to know that their professional approach, clear communication, and guidance have helped you and your family navigate a range of financial matters with confidence. We're also pleased that you've found the online access and our MyRathbones app useful!

Best wishes,
Abbey

Rated 5 out of 5 stars

Great service

My parents and my wife and I have dealt with James Hedley for many years . We have always had an excellent service from him and everyone at Rathbones . I would reccomend them and trust them with our investments

12 December 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear James,

Thank you for taking the time to share your experience. We're delighted to hear that you and your family have received excellent service from James over the years, and that the trust you place in him and the wider Rathbones team has continued to feel well-founded. It's great to know you would recommend us and feel confident in how your investments are managed.

Best wishes,
Abbey

Rated 5 out of 5 stars

Excellent Service

I have been with Rathbones for many years, but I only use them to manage my share portfolio. Their charges are broadly comparable to those of organisations offering a similar service. The portfolio growth has met and often exceeded my expectations. However, it is the hassle-free, professional service I receive that keeps me a customer.

My Account Manager is Will Roberts. He has looked after my affairs for several years. He and his team are incredibly efficient and approachable. I appreciate that I am not always easy to please, but they always meet (and usually exceed) my expectations.

19 November 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Paul,

Thank you for taking the time to leave us your feedback. It's great to hear that your portfolio has met and exceeded expectations, and that Will and his team have provided the efficient, approachable, service you value. We appreciate your continued trust in us.

Best wishes,
Abbey

Rated 5 out of 5 stars

Wealth management review

I have a long standing experince with Investec which was recently taken over by Rathbones. Luckily my relationship with my wealth manager (Marion Reilly) continues as she is the one who has delivered a first class service throughout the years. Nothing is too much trouble for Marion and her team. They respond immediately to queries and are always available to explain and guide in all matters and are a pleasure to deal with.

16 October 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear SP,

Thank you for your kind words and continued trust over the years. We’re so pleased to hear that Marion and her team’s responsiveness and care have made your experience consistently positive.

Best wishes,
Angus

Rated 5 out of 5 stars

Excellent personal service

The level of personal service I've experienced over many years from Will Roberts and his colleagues has been excellent. Any issues or queries have been addressed promptly and effectively.

9 October 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Rob,

Thank you for your feedback and for your continued trust over the years. We’re delighted to hear that Will and his colleagues have provided such a consistently high level of personal service.

Kind regards,
Angus

Rated 5 out of 5 stars

Rathbones (Will Roberts)

Rathbones have been looking after my portfolio for a number of year's and they have achieved a good return on my investment. Will Roberts has managed my account and nothing is too much trouble for him, I have always been able to contact him with any queries and he is always willing to help and assist me.

1 October 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Chris,

Thank you for your review. It’s good to hear that your portfolio has performed well over time – and that Will has been consistently helpful and responsive with any queries.

Kind regards,

Angus

Rated 5 out of 5 stars

Getting on for two decades of good advice

Marion Reilly has been advising me for approaching 2 decades as part of Investec. Rathbones are still relatively unknown to me, but I'm happy and encouraged that Marion continues in post and is representing them. I've great confidence in her knowledge, experience and professionalism. She's always helpful, thorough, conscientious and reliable; it's always a pleasure to meet up for the annual review.

15 September 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Dear Carrie,

Thank you very much for sharing the positive experience you've had from Marion over close to 20 years, and thank you for your faith in the combination of Rathbones and Investec Wealth & Investment.

Best wishes,

Angus

Rated 5 out of 5 stars

Excellent service

Will Roberts was recommended to us by a close associate he had worked with for many years, and it was an excellent introduction. He has successfully managed our investments for over four years now, always demonstrating professionalism and care. Will is readily available by phone or email, and his customer service is consistently excellent. His knowledge and guidance have given us great confidence in the way our investments are managed.

17 September 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Hi there,

Thank you for taking the time to write about the excellent experience you've had with Will and the team over the years.

Kind regards,

Angus

Rated 5 out of 5 stars

Rathbones Liverpool - Highly Recommend

I've been using Rathbones for almost a decade now.
Will Roberts, an Investment Director there is outstanding.
He combines a highly professional approach with a genuine, personal touch - making you feel both valued and understood. His expertise and clarity inspire real confidence in him as an individual as well as in Rathbones as his employer. His ability to explain the quite intimidating, complex financial markets to a layman like me is really refreshing and I couldn't recommend him more highly.

15 September 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Hi JC,

Thank you for sharing your experience of collaborating with Will and the team, and the recommendation..

Best wishes,

Angus

Rated 5 out of 5 stars

Having known and been a client of…

Having known and been a client of Rathbones for many years, Will Roberts took over our portfolia in 2019. since then we have been very pleased with the manner of management and also the performance during what have been very challenging years.
Capital has not only been maintained but has grown and income (important to pensioners!) has also increased. We would recommend Rathbones and Will to both professionals and those with limited knowledge of the investment world.

15 September 2025
Unprompted review
Rathbones - Liverpool logo

Reply from Rathbones - Liverpool

Hi there,

Thank you for your recommendation of Will and Rathbones. It's great to hear you've had such a positive experience and strong portfolio performance over the years.

Kind regards,

Angus

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