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RAC Car Insurance Reviews 

20,717
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 12,104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing, noting that policies are affordable compared to other online providers. Many people find the official website extremely simple and straightforward to navigate when purchasing insurance. People frequently mention that setting up coverage is very fast, and the efficient service makes the entire renewal process completely stress-free. However, some customers also noted unexpectedly large price increases upon policy renewal or difficulties managing automatic subscription settings without proper notice. Some reviewers were not happy with late renewal quotes arriving after deadlines and expensive administrative charges applied to customer accounts.

What people talk about most

Price

Reviewers mention positive feedback about price, noting that the costs are very decent, competitive, and... See more

Service

Users describe positive interactions with service, highlighting an experience that went like clockwork and... See more

User experience

Consumers find user experience to be positive, highlighting that online forms and insurance applications are... See more

Website

Reviewers highlight positive aspects of website noting that the online platform is very easy to use, straight... See more

Subscription

Clients share ambiguous opinions on subscription, with many reviewers praising the ease of the process and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It was easy to find the correct level & type of car insurance which is the best for me. Also the price of this car insurance is less than my renewal offer from my previous insurers & a lot more was i... See more

Company replied

Rated 4 out of 5 stars

Renewal worked well, albeit 15% higher than previous year. Could have gotten a slightly better prise, but not worth the hassle of changing - this time. I am supposed to advise any changes to additio... See more

Rated 4 out of 5 stars

We joined RAC last year and i cannot give a review as we did not used their service. Until you call them out then you will know how efficient they are. The only problem was they had me on automatic re... See more

Rated 4 out of 5 stars

Had a competitive car insurance deal over the phone. All terms and conditions also read out. Both policy and other documents received via email immediately. Superb RAC service.

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Auto Insurance Agency
  4. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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Asks customers to review

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4.4

All reviews

(20,717)

11,853 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So easy to renew

9 March 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy renewal once registered

Easy renewal once registered. Early reminder of renewal date. Price was competitive when compared with competitors.

22 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Easy to navigate website good value for…

Easy to navigate website good value for money.

15 June 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

good price and straight forward…

good price and straight forward transaction

28 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Excellent Service and Insurance

Recently renewed my car insurance with RAC because not only were they able match the more competive prices on a comparison website, The excellent Tom (customer service agent) was also able to lower my voluntary access and provide a refund by updating my personal details.

19 September 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Acceptable price

16 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Satisfied customer

I booked it online and it was quick and had no trouble

3 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

very helpful and quick

21 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

RAC car insurance is affecting my…

RAC car insurance is affecting my mental health.
I've tried now on the online portal (over 12 times)to change the car on my present policy.
All I get is "sorry it looks like where having technical problems".go back.
The only option I think I have is to cancel and take a quote I have elsewhere.
Please don't reply saying the change can be done on line because it can not.
IM LEAVING YOU TOMORROW...

22 October 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi,

Thank you for taking the time to leave us a review.

We are truly sorry to hear about the ongoing frustration and stress you experienced while attempting to update your vehicle details online, as enduring repeated system errors is understandably testing.

We wanted to let you know that we have reached out since your recent Trustpilot feedback, and we have tried to call you you to help resolve this in addition to our previous email, which included a direct telephone number—even though this falls outside the standard procedure for web-only agreements—so that you can speak with someone directly and get this sorted out.

Vicky

Rated 5 out of 5 stars

cover is ok

ease of use of web site ,good for me as im a bit of a dinosore with computers pluse the price was ok .keeping me informed of offers is good .over all very good thank you

18 September 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

quick and effective competitive on…

quick and effective competitive on pricing

14 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Reinsurance quotation

I was impressed because the premium was less than I paid the year before. Almost a unique experience with most reinurance quotes.

10 January 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

car insurance

hello. just so easy to get sorted. thats what i like. good fast service thank you. price was good too.

18 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very happy with the service we have…

Very happy with the service we have recieved so far!

3 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good Service

At aged 90 I find the price sensible and renewal straight forward. Would have liked renewal quote a full month before.

1 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Straightforward

Straightforward and easy to get everything I needed cover for plus extras
Good price

16 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

First impressions

Lady l spoke to was very open and honest. Not scripted.

1 October 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend

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