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RAC Car Insurance Reviews 

18,793
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that purchasing policies online is extremely quick, straightforward, and completely hassle-free from start to finish. People also deeply appreciate the very competitive prices and the clear website navigation which make managing everything exceptionally smooth. Some reviewers were not happy with unexpected price increases when their policies came up for annual renewal. Consumers noted that renewal quotes sometimes rose significantly compared to previous years, leading many to search for alternative options. Additionally, a few individuals mentioned facing frustrating technical hurdles when trying to resolve these billing changes online.

What people talk about most

Price

Customers consistently note positive experiences with price, often highlighting very competitive quotes and... See more

Service

Users describe positive interactions with service, highlighting efficient support and straightforward... See more

User experience

People report positive experiences with user_experience, highlighting a quick, simple, and trouble-free... See more

Website

Reviewers mention positive feedback about website, highlighting that the online experience is generally... See more

Subscription

Consumers find subscription to be positive, highlighting that the renewal process went smoothly and some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car insurance is a bloody racket tbh but this year the cheapest option that wasn't a hideous policy was the RAC and the cover is pretty good for the money when you compare it to other less well know... See more

Company replied

Rated 4 out of 5 stars

This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more

Company replied

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

It was quite quick and easy to arrange the insurance I was a little dubious as it was online and couldn ring a helpline number to speak to someone. I have not done insurance like this before and dont... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.4

All reviews

(18,793)

11,957 reviews in the last 12 months

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Rated 5 out of 5 stars

Cars

Easy to do..

15 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good service

Good service

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Clear information and excellent service

Clear information and excellent service

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

It seemed to be a fairly good price…

It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!

12 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 2 out of 5 stars

I have asked for a paper copy of my…

I have asked for a paper copy of my Insurance to be sent to me. when I renwed.

I am still waiting for it..

Please can it be sent to my home address today.

17 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Michael,

Thank you for taking the time to leave your review.

We’re sorry for the delay in receiving your paper documents. We’ll arrange for these to be posted out to you. Thank you for your patience and understanding.

Tahara

Rated 2 out of 5 stars

loyalty does not count

we have used the rac insurance for years and every year it goes up in price what has happend to loyalty will be changing next time.

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Julie,


Thank you for sharing your feedback, and for choosing the RAC for your insurance over the years. We’re sorry to hear that you’ve been disappointed by the increases in your premium and understand how frustrating this can feel, particularly as a long-standing customer. We truly value your loyalty and appreciate you taking the time to share your concerns. We hope we can continue to provide a service that you feel is worth staying with.


Many thanks,
Kirsty

Rated 5 out of 5 stars

The renewal price went up from last…

The renewal price went up from last year, I looked at other company's but RAC came back with a better price so I went with them. Thanks

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

So far so good - good app

So far so good. 2nd year renewing car insurance. Not had to use so far but app easy to manoeuvre.

25 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good pricing & efficient process

Good pricing & efficient process on line.

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Terrible Company

Terrible Company. They don’t fully indemnify you.

5 August 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi,

Thank you for taking the time to leave your review.

We’re sorry to hear you feel this way and would like the opportunity to look into your concerns.

Please email your policy details to socialresponders@bglgroup.co.uk, and our team will be happy to look into this for you

Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.

Tahara

Rated 5 out of 5 stars

mr philip d purse

was good but i was a bit slow on computer

8 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

No problem

No problem, better price for the same deal as my previous. Easy to understand and accept

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Easy to navigate

13 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 3 out of 5 stars

Given a quote

Given a quote, clicked to proceed and the price increased.

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi David,

Thank you for taking the time to leave your review with us.

We’re sorry to hear that the price increased after you clicked to proceed. We appreciate you bringing this to our attention, and we’ll be in touch with you shortly.

Tahara

Rated 5 out of 5 stars

Process

Easy to use website and process with competitive pricing

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service
Claim was handled very efficient
Claim payout very quickly

10 June 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

From the initial call to your team they…

From the initial call to your team they were friendly and helpful through out and the whole process was made simple and straightforward. The overall cost was laid out for me in order to make my choices with no jargon. Will deficiently recommend RAC for car cover.

16 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Sorted everything out efficiently

Sorted everything out efficiently, couldn't ask for more

6 December 2025
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

simple to understand and straightforward

simple to understand and straightforward

13 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

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