The tech replaced our old water cooler with a newer one. He was in and out. Seamless.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been nothing but a wonderful experience to work with John Dickson with Culligan Quench. He is super responsive and always patient with all our questions and requests. Thanks John!!
Company replied
We all have crazy work schedule and for sure, I did NOT have the time to go back and forth with customer service. When I called, not only was Thomas M. (Representative) kind and listening to me. He wa... See more
Company replied
I deal with a lot of different companies and their customer service departments. Allyson Barber was such a pleasure to work with. She was very patient and ensured to help me with billing and service q... See more
Company replied
Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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We had a problem with our coffee maker…
We had a problem with our coffee maker and our tech was onsite within 2 days and fixed it and replaced all our filters!
9 March 2026
Reply from Quench Culligan
Thank you for your fantastic review! We're thrilled to hear that our team was able to resolve your coffee maker issue so quickly and efficiently. Providing timely service and ensuring our customers are satisfied is always our goal.
Salesman Lied!
My experience with Culligan Quench has been disappointing.
During the sales process, the product and commercial terms were presented in a way that did not accurately reflect the reality of the agreement once the unit was installed and operating. When this became clear, we raised the issue with their team.
To their credit, they did attempt to offer resolution options. However, the options provided did not reasonably address the underlying issue and would have required continuing with a structure that no longer made commercial sense for our business.
The situation has since escalated toward collections pressure on a disputed account, which is not how most businesses would expect a disagreement like this to be handled.
For companies considering Culligan Quench, I would strongly recommend carefully reviewing the contract and independently verifying the details of what is being represented during the sales process.
Transparency during the sales process is critical in long-term service agreements, and unfortunately that was not my experience here.
11 March 2026
Reply from Quench Culligan
Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating.
At Culligan Quench, transparency and clear communication are very important to us, and we take concerns like this seriously. We would appreciate the opportunity to review the details of your account and work toward a resolution.
Please send us a direct message with your contact information or account details, and a member of our team will reach out to discuss this with you directly.
We value your feedback and look forward to the opportunity to assist.
Robert Esposito did a great job fixing…
Robert Esposito did a great job fixing our cooler and very happy with the service he provided. Thank you!
3 March 2026
Unprompted review
Reply from Quench Culligan
We’re thrilled to hear that Robert provided you with excellent service! Our team is dedicated to ensuring your experience is top-notch. Thank you for sharing your positive feedback!
Maurice Granville the Best Technician I've Come Across
Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more working people like him.
Any issues in the future, I only want him to service us.
Thank you for hiring him.
19 February 2026
Unprompted review
Reply from Quench Culligan
Hi Iris,
Thank you so much for your wonderful feedback! We’re thrilled to hear about your experience with Maurice. His professionalism, knowledge, punctuality, and dedication to customer satisfaction truly reflect the high standards we strive for every day.
It means a lot to know he went above and beyond to ensure you were completely satisfied. We’ll be sure to share your kind words with him. Recognition like this is well deserved!
We sincerely appreciate your trust in us and are grateful for the opportunity to serve you. Thank you again for taking the time to share your experience!
Service Tech Gioacchino Cinquemani…
Service Tech Gioacchino Cinquemani repaired one of our chiller3-uv water coolers today. He was very professional, pleasant, and accommodating.
26 February 2026
Unprompted review
Reply from Quench Culligan
Hi Lisa,
Thank you so much for taking the time to share your feedback! We’re so glad to hear that Gioacchino provided a professional, pleasant, and accommodating service experience while repairing your Chiller3-UV water cooler.
We take great pride in our technicians, and it’s wonderful to know Gioacchino represented that commitment so well. We’ll be sure to pass along your kind word, recognition like this truly means a lot.
Thank you again for your continued trust in Culligan Quench!
Reply from Quench Culligan
Thank you so much, John! We’re truly grateful for your kind words. It means a great deal to know that you’re enjoying both our service and the reliability of your equipment.
Feedback like yours encourages our team to continue delivering dependable solutions and exceptional service every day. We appreciate you taking the time to share your experience and are always here if you need anything.
Stay away from this company!
Stay away from this company!! Use any other company. After realizing no one had serviced the machine in a long time - I called. It had been 6 years since it had been serviced. They were sorry they made a mistake. When I called to cancel they said I had a 10 more months on a contract I had no idea existed. Not servicing a a 10 year old machine for 6 years? What kind of contract is that? Total nightmare. This company is a scam. Stay away!!! Far away!!
18 February 2026
Unprompted review
Reply from Quench Culligan
Hi,
We’re very sorry to read about your experience. That certainly sounds frustrating, and we understand why you’d feel upset — especially regarding the length of time between service visits and the confusion around your contract.
Regular maintenance is an important part of our service commitment, and we take concerns like this seriously. We would truly appreciate the opportunity to review your account history, service records, and contract details to understand better what happened and work toward a resolution.
Could you please send us a direct message with your company name, best contact number, and email address? Once we receive that information, a member of our team will reach out promptly to review everything with you.
We value your feedback and would like the chance to address this properly.
Reply from Quench Culligan
Thank you for your fantastic feedback! We're thrilled to hear you love our product and appreciate our consistent service. Your satisfaction is our priority, and we look forward to continuing to meet your needs!
John Dickson is the BEST!!
It has been nothing but a wonderful experience to work with John Dickson with Culligan Quench. He is super responsive and always patient with all our questions and requests. Thanks John!!
5 February 2026
Unprompted review
Reply from Quench Culligan
Thank you, Lynn! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing excellent service, and it's great to know that John has made a lasting impression. We appreciate your feedback!
Filter replacement
Robot, was very professional and knowledge came in did the work in a timely manner and cleaned up after he was done.
5 February 2026
Unprompted review
Reply from Quench Culligan
Thank you for the fantastic feedback, Elis! We’re thrilled to hear that Robot provided you with professional and timely service. Our team takes pride in their work, and it’s great to know that their efforts made a positive impression. We appreciate your support!
Terrance changed the filter at my work…
Terrance changed the filter at my work and he was very knowledgeable and quick about the filters. Additionally, he was very professional.
4 February 2026
Unprompted review
Reply from Quench Culligan
Roseliris, Thank you so much for your feedback! We’re glad to hear that Terrance was knowledgeable, efficient, and professional while changing the filter at your workplace. We appreciate you taking the time to share your experience and will be sure to pass along your kind words to him.
Water Cooler Cleaning and Service
Seth Cole serviced our existing water cooler today. He was fast, friendly, and professional. We love our water cooler for the fresh, clean water it provides.
29 January 2026
Unprompted review
Reply from Quench Culligan
Thank you for your fantastic review, Roseliris! We're thrilled to hear that Terrance provided knowledgeable and professional service while changing the filter. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
Terrance provided amazing service…
Terrance provided amazing service installing our water coolers. He was professional, efficient, and incredibly helpful. On top of that, he has a great personality and made the whole experience pleasant. Highly recommend!
-From the Raymond James Team!
27 January 2026
Unprompted review
Reply from Quench Culligan
Thank you, Lily! We're thrilled to hear about your positive experience with Terrance. Our team strives for professionalism and efficiency, and it’s wonderful to know he made such a great impression. We appreciate your recommendation and support!
Colgan has the best water
Colgan has the best water, especially the service representatives Seth Cole he’s the man takes care of us. Make sure our water is clean and good. Thanks for all you do.
27 January 2026
Unprompted review
Reply from Quench Culligan
Thanks, Danny! We're thrilled to hear you love our water and appreciate Seth's outstanding service. Your satisfaction means everything to us, and we’re here to ensure you always have clean, refreshing water. Thanks for being a valued customer!
Excellent Service
I recently had the pleasure of meeting Gioacchino Cinquemani who services our Bevi water dispenser at Northwell North Shore Hospital, and I must say, the experience exceeded my expectations. From start to finish, the process was seamless, and the professionalism demonstrated was commendable. Very happy with our Bevi unit and the service we consistently receive.
21 January 2026
Unprompted review
Reply from Quench Culligan
Thank you, Carlo! We’re thrilled to hear about your positive experience with Gioacchino and our Bevi water dispenser. Providing seamless service is our priority, and it’s great to know we met your expectations. Your satisfaction means a lot to us!
Derek Smith
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to explain everything clearly, answered all my questions, and ensured the job was done efficiently and correctly. His expertise and friendly demeanor made the entire experience seamless. I highly recommend Derek for anyone in need of top-notch service—he truly goes above and beyond!
20 January 2026
Unprompted review
Reply from Quench Culligan
Thank you, Randy, for sharing your recent service visit with Derek Smith. Derek continues to provide excellent service and valuable expertise to our Culligan Quench customers. We’re happy to hear that your experience met the expectations of both you and your company.
Thank you for choosing Culligan Quench, we truly appreciate your trust.
Fast response and great service
Terrence was super friendly and knowledgeable. He was able to find the issue quickly and explain the cause. He was a 10 out of 10.
7 January 2026
Unprompted review
Reply from Quench Culligan
Thank you, Rudy! We're thrilled to hear about your positive experience with Terrence. Our team takes pride in their knowledge and customer service. Your feedback motivates us to keep delivering top-notch support!
Service rep Via call
I deal with a lot of different companies and their customer service departments. Allyson Barber was such a pleasure to work with. She was very patient and ensured to help me with billing and service questions. I appreciated how helpful and easy she made getting my concerns addressed.
10 December 2025
Unprompted review
Reply from Quench Culligan
Thank you, Blanca! We're thrilled to hear about your positive experience with Allyson. Providing excellent service is our priority, and it’s great to know that she made your concerns easy to address. We appreciate your feedback and look forward to serving you again!
Patrick Greer answered our question and…
Patrick Greer answered our question and made the updates to our account immediately! Thank you Patrick!
1 December 2025
Unprompted review
Reply from Quench Culligan
We're thrilled to hear about your positive experience with Patrick! Providing quick and helpful support is what we strive for. Thank you for your kind words, Pamela!
you come yearly to change the filter on time when i call for anything ya right there to help
all ways there when i need help with anything or concern. you change the filter on a yearly base with out me call to remind you .
10 November 2025
Reply from Quench Culligan
Thank you so much for your kind review! We’re always here when you need help or have any concerns. I’m glad to hear you appreciate that we take care of the yearly filter change without you having to call or remind us. Your satisfaction means a lot, and we’re grateful for the trust you place in our service.
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