Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more wor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to... See more
Company replied
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details wer... See more
Company replied
We are in Las Vegas Nevada and temps hit triple digits for multiple days. Having the water cooler with the ice maker has made my employees very happy. We encourage multiple breaks for water and it has... See more
Company replied
Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.3
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently ordered two Culligan…
I recently ordered two Culligan machines for our office, and the experience was excellent from start to finish. Courtney Smith-Bush was our representative, and she was incredibly helpful, responsive, and professional throughout the entire process. She made sure everything went smoothly and kept us informed every step of the way. We truly appreciate her support and are very happy with the service we received.
1 March 2026
Unprompted review
Do Not Go with this company
Do not sign an agreement with this company without scrutinizing every word, especially the indemnification clause. They deliberately include language that shields them from liability even when their own team is negligent. Cross it out or walk away.
Their installation team failed to secure a critical internal safety connection, which caused a leak and resulted in extensive damage to our brand-new office. This was not a minor mistake, it was outright negligence. Yet they refused to take any responsibility, hiding behind the contract they drafted to protect themselves from their own failures.
Instead of addressing the issue, they will push you off to their insurance carrier, who relies on the same contractual loopholes to deny your claim. This appears to be part of a pattern designed to avoid accountability.
We are pursuing legal action and will continue to share our experience so others don’t fall into the same trap. This situation cost us thousands of dollars, all because of their negligent installation and refusal to stand behind their work.
Consider this a warning: if they refuse to remove or revise that indemnification clause, do not sign.
29 April 2026
Unprompted review
Really good routine maintenance schedule
I really like how the company regularly schedules the maintenance for their machines. With my busy schedule/calendar I don't have to remind myself to reach out to schedule the service call.
13 April 2026
Reply from Quench Culligan
Thank you, Laura! We're thrilled to hear that our regular maintenance scheduling fits seamlessly into your busy life. We strive to make things easier for our customers, and it’s great to know we’re hitting the mark. Your satisfaction is our priority, and we look forward to continuing to serve you!
Robert Esposito was very professional…
Robert Esposito was very professional when he entered my place of business this afternoon. Install 3 keurigs and 2 water stations. Did a fantastic job!, explained how they work and we are all set to use them! Thank you for your efficiency In everything you did!
16 April 2026
Unprompted review
Reply from Quench Culligan
Thank you, Nancy, for your wonderful review! We're thrilled to hear that Robert provided you with such professional service and that your new Keurigs and water stations are all set up. It's great to know that his efficiency and clear explanations made the process smooth for you. We’re here to ensure you have the best experience possible!
Sparkling and chilled water machine
Our sparkling water and chilled water machine was having problems. Quench Culligan determined it needed to be replaced. A replacement unit was installed and we are very happy with the technician and the replacement machine. Very happy with customer service and the technician. The replacement machine is fantastic. They also installed new filters that were due as well.
9 April 2026
Unprompted review
Reply from Quench Culligan
Thanks for sharing your experience, Jeff! We're thrilled to hear that our team was able to resolve the issues with your sparkling and chilled water machine. It's great to know you're enjoying the new unit and the fresh filters. Our technicians always strive to provide top-notch service, and it's wonderful to see their efforts recognized. If you need anything else, just let us know!
Derek Smith,Was very kind and nice and…
Derek Smith,Was very kind and nice and done a great job .
24 March 2026
Unprompted review
Reply from Quench Culligan
Hi Heather,
Thank you so much for your kind words! We’re thrilled to hear that Derek was kind, professional, and did a great job. We’ll be sure to share your feedback with him, it means a lot to our team!
Thanks again for taking the time to share your experience.
Best regards,
Contract Scam
I would give them zero stars if I could. I've put up with terrible customer service over the years, but today was the final straw. I reached out to terminate my service for a location I am closing and was told I was under a 5 year contract. I knew I had not signed a 5 year contract so I asked them to send me a copy. They sent it over and it was signed by a 20 year old receptionist. They came in for service, asked the receptionist to sign off. She did thinking it was for the service call and it was a 5 year contract. I've gone back and forth with them and they just keep saying "its legally binding". This is fraud and it was done on purpose to trick us into a 5 year contract. Do not ever work with this company!
18 March 2026
Unprompted review
Reply from Quench Culligan
Hi Tracey,
We’re very sorry to hear about your experience and understand your frustration. We take situations like this very seriously and want to resolve it as quickly as possible. Could you please provide the best contact information for our team to reach you directly? We’d like to review your account and work toward a resolution.
Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
The representative Robert Esposito
The representative, Robert Esposito was very professional and knowledgeable.
17 March 2026
Unprompted review
Reply from Quench Culligan
Thank you for the feedback! We’re glad to hear that Robert Esposito was professional and knowledgeable; he truly represents the level of service we strive to provide. We’ll be sure to pass along your kind words!
We had a problem with our coffee maker…
We had a problem with our coffee maker and our tech was onsite within 2 days and fixed it and replaced all our filters!
9 March 2026
Reply from Quench Culligan
Thank you for your fantastic review! We're thrilled to hear that our team was able to resolve your coffee maker issue so quickly and efficiently. Providing timely service and ensuring our customers are satisfied is always our goal.
Salesman Lied!
My experience with Culligan Quench has been disappointing.
During the sales process, the product and commercial terms were presented in a way that did not accurately reflect the reality of the agreement once the unit was installed and operating. When this became clear, we raised the issue with their team.
To their credit, they did attempt to offer resolution options. However, the options provided did not reasonably address the underlying issue and would have required continuing with a structure that no longer made commercial sense for our business.
The situation has since escalated toward collections pressure on a disputed account, which is not how most businesses would expect a disagreement like this to be handled.
For companies considering Culligan Quench, I would strongly recommend carefully reviewing the contract and independently verifying the details of what is being represented during the sales process.
Transparency during the sales process is critical in long-term service agreements, and unfortunately that was not my experience here.
11 March 2026
Reply from Quench Culligan
Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating.
At Culligan Quench, transparency and clear communication are very important to us, and we take concerns like this seriously. We would appreciate the opportunity to review the details of your account and work toward a resolution.
Please send us a direct message with your contact information or account details, and a member of our team will reach out to discuss this with you directly.
We value your feedback and look forward to the opportunity to assist.
Robert Esposito did a great job fixing…
Robert Esposito did a great job fixing our cooler and very happy with the service he provided. Thank you!
3 March 2026
Unprompted review
Reply from Quench Culligan
We’re thrilled to hear that Robert provided you with excellent service! Our team is dedicated to ensuring your experience is top-notch. Thank you for sharing your positive feedback!
Maurice Granville the Best Technician I've Come Across
Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more working people like him.
Any issues in the future, I only want him to service us.
Thank you for hiring him.
19 February 2026
Unprompted review
Reply from Quench Culligan
Hi Iris,
Thank you so much for your wonderful feedback! We’re thrilled to hear about your experience with Maurice. His professionalism, knowledge, punctuality, and dedication to customer satisfaction truly reflect the high standards we strive for every day.
It means a lot to know he went above and beyond to ensure you were completely satisfied. We’ll be sure to share your kind words with him. Recognition like this is well deserved!
We sincerely appreciate your trust in us and are grateful for the opportunity to serve you. Thank you again for taking the time to share your experience!
Service Tech Gioacchino Cinquemani…
Service Tech Gioacchino Cinquemani repaired one of our chiller3-uv water coolers today. He was very professional, pleasant, and accommodating.
26 February 2026
Unprompted review
Reply from Quench Culligan
Hi Lisa,
Thank you so much for taking the time to share your feedback! We’re so glad to hear that Gioacchino provided a professional, pleasant, and accommodating service experience while repairing your Chiller3-UV water cooler.
We take great pride in our technicians, and it’s wonderful to know Gioacchino represented that commitment so well. We’ll be sure to pass along your kind word, recognition like this truly means a lot.
Thank you again for your continued trust in Culligan Quench!
Reply from Quench Culligan
Thank you so much, John! We’re truly grateful for your kind words. It means a great deal to know that you’re enjoying both our service and the reliability of your equipment.
Feedback like yours encourages our team to continue delivering dependable solutions and exceptional service every day. We appreciate you taking the time to share your experience and are always here if you need anything.
Stay away from this company!
Stay away from this company!! Use any other company. After realizing no one had serviced the machine in a long time - I called. It had been 6 years since it had been serviced. They were sorry they made a mistake. When I called to cancel they said I had a 10 more months on a contract I had no idea existed. Not servicing a a 10 year old machine for 6 years? What kind of contract is that? Total nightmare. This company is a scam. Stay away!!! Far away!!
18 February 2026
Unprompted review
Reply from Quench Culligan
Hi,
We’re very sorry to read about your experience. That certainly sounds frustrating, and we understand why you’d feel upset — especially regarding the length of time between service visits and the confusion around your contract.
Regular maintenance is an important part of our service commitment, and we take concerns like this seriously. We would truly appreciate the opportunity to review your account history, service records, and contract details to understand better what happened and work toward a resolution.
Could you please send us a direct message with your company name, best contact number, and email address? Once we receive that information, a member of our team will reach out promptly to review everything with you.
We value your feedback and would like the chance to address this properly.
Reply from Quench Culligan
Thank you for your fantastic feedback! We're thrilled to hear you love our product and appreciate our consistent service. Your satisfaction is our priority, and we look forward to continuing to meet your needs!
John Dickson is the BEST!!
It has been nothing but a wonderful experience to work with John Dickson with Culligan Quench. He is super responsive and always patient with all our questions and requests. Thanks John!!
5 February 2026
Unprompted review
Reply from Quench Culligan
Thank you, Lynn! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing excellent service, and it's great to know that John has made a lasting impression. We appreciate your feedback!
Filter replacement
Robot, was very professional and knowledge came in did the work in a timely manner and cleaned up after he was done.
5 February 2026
Unprompted review
Reply from Quench Culligan
Thank you for the fantastic feedback, Elis! We’re thrilled to hear that Robot provided you with professional and timely service. Our team takes pride in their work, and it’s great to know that their efforts made a positive impression. We appreciate your support!
Terrance changed the filter at my work…
Terrance changed the filter at my work and he was very knowledgeable and quick about the filters. Additionally, he was very professional.
4 February 2026
Unprompted review
Reply from Quench Culligan
Roseliris, Thank you so much for your feedback! We’re glad to hear that Terrance was knowledgeable, efficient, and professional while changing the filter at your workplace. We appreciate you taking the time to share your experience and will be sure to pass along your kind words to him.
Water Cooler Cleaning and Service
Seth Cole serviced our existing water cooler today. He was fast, friendly, and professional. We love our water cooler for the fresh, clean water it provides.
29 January 2026
Unprompted review
Reply from Quench Culligan
Thank you for your fantastic review, Roseliris! We're thrilled to hear that Terrance provided knowledgeable and professional service while changing the filter. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!
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