Purchased the Pulseroll in 2022. We used it occasionally and it was really good. We used it maybe once a week at a push for the first year. After that we only used it if we had some aches,... See more
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low build quality, they start off almost silent and get progressively louder and louder after relatively light usage. ends up being far too loud to use while watching tv. They replace them on warranty... See more
My experience with the company has been great, no problems at all. My one niggle (and it's product related - vibrating foam roller) is that there should be an option to shut off without having to cycl... See more
Company replied
I had three different massage guns, and this was the Best One. Do not like touch buttons, you can occasionally activate them. Another problem for all of the models is the lack of oiling between the... See more
Company replied
Company details
Information provided by various external sources
Pulseroll, UKs first Powerful Vibrating Foam Roller & Massager. Great for Pain Relief, Flexibility, Training & Injury Recovery. For Athletes & Beginners
Contact info
Unit 3, Longford trading estate, Thomas street, m32 0JT, Manchester, United Kingdom
- 0161 956 2324
- orders@pulseroll.com
- pulseroll.com
3.5
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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I had a problem with mine after 14…
I had a problem with mine after 14 months… out of warranty.
I contacted customer services and they exchanged it for a new one.
Excellent service !
4 September 2023
Reply from Pulseroll
Hi Peter, Thank you for taking the time to leave us a review. We are so happy to hear that our team provided you with excellent customer service!
Got a Great deal on the site
Got a Great deal on the site.
Delivery was prompt.
Communication was good.
3 September 2023
Reply from Pulseroll
Hi Alistair, Thank you for leaving us a 5-star review. Team Pulseroll are happy to hear that you received your product quickly!
Reply from Pulseroll
Hi Natasha, Thank you for leaving us a 5-star review. Team Pulseroll are happy to hear that you received your product quickly!
Exceptional service
Exceptional service and brilliant product. Kept informed during the delivery process.
29 August 2023
Reply from Pulseroll
Hi Susan, Thank you for taking the time to leave us a review. We are so happy to hear that you are loving your Pulseroll product!
Lots of support and communication…
Lots of support and communication throughout the delivery and ordering process. Great kit and very clean!
23 August 2023
Reply from Pulseroll
Hi Ross, Thank you for taking the time to leave us a review. We are so happy to hear that our team dealt with your issue promptly!
Really loving my roll
Really loving my roll. Using it as recommended by my physio for my back and hip. So far so good and easy to take with me when I work.
24 August 2023
Reply from Pulseroll
Hi Vicky, Thank you for taking the time to leave us a review. We are so happy to hear that you are loving your Pulseroll roller!
Fantastic Product
I have loved everything I bought from them. It’s very valuable and reliable.
22 August 2023
Reply from Pulseroll
Hi Atiq, Thank you for taking the time to leave us a review. We are so happy to hear that you are loving your Pulseroll products!
Reply from Pulseroll
Hi Andrea, Thank you for taking the time to leave us a review. We are so happy to hear that our team dealt with your issue promptly!
Pulseroll Delivers Exceptional Quality and Results!
I recently purchased the Vibrating Single Ball from Pulseroll, and I couldn't be more thrilled with the results. This company truly understands the needs of its customers and delivers market leading products.
The product's quality is outstanding, which is evident from the moment you unbox it. It's durable, well-crafted, and designed with user comfort in mind. But what truly sets Pulseroll apart is the exceptional results it delivers.
Using their product has been a game-changer for my fitness routine. The innovation behind it is impressive, and the results speak for themselves. I've experienced reduced muscle tension and soreness, improved flexibility, and enhanced recovery times. It has become an indispensable part of my workout regimen.
Additionally, Pulseroll's customer service is second to none. They were responsive, helpful, and ensured that I had the best experience possible.
In summary, Pulseroll's product exceeded my expectations in every way. If you're looking to enhance your fitness journey and invest in a quality product that delivers tangible results, look no further than Pulseroll. It's a game-changer!
17 August 2023
Reply from Pulseroll
Hi Tim, Thank you for taking the time to leave us a such a kind review. We are so happy to hear that our team provided you with excellent customer service and that you are enjoying our Products!
Terrible Customer Service and now no refund
The worst customer service I have had for a long time from any company. Four phone calls with Kyle and three emails later he was no help at all! Really disappointed....
please now explain to me why you haven’t refunded the charger that I returned to you on 24th August by tracked DPD? This was bought because I hoped it was the charger that was broken but it was in fact the pulse roll its self! I will be disputing the charge on Amex if I don’t receive it this week…
23 August 2023
Unprompted review
Reply from Pulseroll
Hi Shena, Thank you for taking the time to leave a review. We are sorry to hear this, at Pulseroll customer satisfaction is important to us. If there anything else we can help with please contact customerservice@pulseroll.com
Amazing support
Amazing support. My product had a minor issue after 1& months and the company replaced it free of charge.
The warranty is 12 months but they asked for a photo and then a brand new replacement.
Very impressed with the product as it works so well. But customer card makes this an amazing customer experience.
15 August 2023
Reply from Pulseroll
Hi Peter, Thank you for taking the time to leave us a review. We are so happy to hear that our team provided you with excellent customer service!
Excellent product and quick delivery…
Excellent product and quick delivery times. Would highly recommend
14 August 2023
Reply from Pulseroll
Hi Andy, Thank you for leaving us a 5-star review. Team Pulseroll are happy to hear that you received your product quickly!
I love the pulsating vibration Solo and…
I love the pulsating vibration Solo and Duo Vyb! what a cost-effective, high-quality product. I highly recommend this product to anyone wanting to move and feel better! The price point is amazing and I will definitely come backl
9 August 2023
Reply from Pulseroll
Hi Marc, Thank you for taking the time to leave us a review. We are so happy to hear that you are loving your Pulseroll products!
Delivery & product is 5 stars.
Delivery & product is 5 stars.
I have given you 1 star for the following reason.
I had a recent pulseroll and damaged the charger, purchased another charger and it was the wrong connection, I was told I had to wait a month for the correct one for my pulseroll. This went on for 3 months and I'm desperation I brought another pulseroll. I love your quality products as I also have your top range pulsegun so feel a little let down with the service.
31 July 2023
Reply from Pulseroll
Hi Tim, We apologise for any inconvenience caused by this. We would like to get this resolved for you as soon as possible. Please email customerservice@pulseroll.com and our customer care team will look into this for you.
Reply from Pulseroll
Hi Adrian, Thank you for leaving us a 5-star review. Team Pulseroll are happy to hear that you received your product quickly!
Very helpful customer services and…
Very helpful customer services and quickly dispatched a replacement gun.
7 August 2023
Reply from Pulseroll
Hi Barry, Thank you for taking the time to leave us a review. We are so happy to hear that our team dealt with your issue promptly!
Really easy to do business with them…
Really easy to do business with them they answered all my questions and pointed me in the right direction to obtain what I needed.
6 August 2023
Reply from Pulseroll
Hi Phil, Thank you for taking the time to leave us a review. We are so happy to hear that our team provided you with excellent customer service!
Really disappointed with massage gun
Really disappointed with my pro massage gun pulseroll - it was brilliant but now it’s broken? I paid £224 for it 2.5 years ago & now it doesn’t work properly. The top button has stopped working so it will only work on flat out! Obviously a flaw in the design. Only guaranteed for 12 months - it shouldn't break this early - I am a GB long distance triathlete & can’t afford currently to replace it.
I have contacted Pulseroll but not heard anything as yet? I see from the reviews that I am not the only person with the same issue?
10 August 2023
Unprompted review
Reply from Pulseroll
Hi Helen, Thank you for taking the time to leave us a review. At Pulseroll customer care is of our utmost priority. If you could please email customerservice@pulseroll.com with your order details we would like to look into this for you and get this resolved as soon as possible.
Thankyou Pulseroll ,Had a problem with…
Thankyou Pulseroll ,Had a problem with my pulseroll mini , customer service was quick to respond and resolved the issue in a matter of days . great product and aftercare to match.
3 August 2023
Reply from Pulseroll
Hi, Thank you for taking the time to leave us a review. We are so happy to hear that our team dealt with your issue promptly!
Most Helpful
Most Helpful
Excellent responsiveness and desire to solve problem. Thank you
1 August 2023
Reply from Pulseroll
Hi Martin, Thank you for taking the time to leave us a review. We are so happy to hear that our team dealt with your issue promptly!
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