Prestige Cars Kent Reviews 

Got the car we wanted, very professional outfit, would buy from them again

Booked an appointment on Friday night to test drive on Saturday. Very quick response. Went out with Ivan, knew stuff about the car which is rare these days.

My experience at PCK turned around completely thanks to Samuel (Sims). He inherited a sale with several unresolved issues but was extremely patient and took the time to fully understand the situation. Together with his manager, Oisin, and the Bodyshop Manager, Liam, they quickly put a solid solution in place. They are currently working hard to ensure everything is sorted and the car is delivered in the best possible condition over the next couple of days. Excellent teamwork and customer recovery—I have total confidence they will deliver a flawless result!

We purchased a car here and had a really positive experience. James and Sam were efficient, helpful and highly professionally.

I am writing this review as a warning to any family considering purchasing a vehicle from Prestige Cars Kent (PCK). What follows is not an exaggeration — it is a documented, evidence-backed account of a serious failure of duty that has caused serious stress, anxiety, physical health consequences, financial loss, and multiple incidents that put my family at genuine risk.
In January 2024 I purchased an Audi Q5 from Prestige Cars Kent. Twenty months later I have endured three complete breakdowns, nine service centre visits, two disrupted family holidays, and still no resolution — while the monthly payments continue.

**Sold a Vehicle With a Known Defect**

Audi published Technical Service Bulletin five months before my purchase, mandating a software update for this exact model and year to address a drive system fault. PCK's own written confirmation states the vehicle had not been to an Audi main dealer in nearly three years before sale. The update was never applied. This was not disclosed to me. Every breakdown that followed traces back to this single, documented failure at point of sale.

**A Pattern of Broken Promises**

When the fault first struck on 5 August 2024 — the morning of a family holiday — PCK eventually applied a software update and confirmed the issue was resolved. It was not. The fault returned in April 2026. Then again on 7 June 2026, each time my vehicle became completely undriveable leaving my wife and two young children stranded on multiple occasions. PCK's own April 2026 inspection recorded: *"No fault found."* The AA, attending the same vehicle on the same fault, recorded outstanding manufacturer campaigns requiring action.

As one example of poor service, on 29 July 2026, PCK's Customer Care Manager confirmed in writing that a loan vehicle would be available (weeks in advance). When my family arrived that morning to depart on a booked holiday, no vehicle was there. No explanation. No timeline. A second holiday disrupted by another promise PCK simply didn't keep.

**No Ownership. No Escalation. No Management Response.**

Throughout this process — nine workshop visits, three breakdowns, formal written rejection of the vehicle, and a complaint now before the Financial Ombudsman Service — there has been no acknowledgement from senior management. No call. No written apology. No meaningful attempt at resolution from anyone with authority to act. Frontline staff have been left to manage a situation that required a senior intervention months ago.

**Where This Stands**

The vehicle has now been at PCK's service centre for almost a month following the latest recurrence of another fault. Their most recent update? They cannot locate the issue. They have booked the vehicle into the main Audi dealership — in two months' time. In the meantime, PCK have suggested we take the vehicle back (a car that has broken down three times with a known fault which their own mechanics cannot currently diagnose) and hand back the courtesy car we have been relying on. They are asking us to drive our young family in a vehicle that is demonstrably not fit for purpose, while we continue paying £500 a month for the privilege.
I have formally rejected the vehicle under the Consumer Rights Act 2015 and referred the matter to the Financial Ombudsman Service and considering legal action.
Senior management: this is your opportunity to respond publicly and act. I will update this review accordingly.

Very efficient and helpful experience would recommend Sam P

Excellent service Connor 🥰
Thank you so much for caring and helping
Very professional and supportive 👍👍👍👍👍

Quality experience and the easiest car I’ve ever brought. Wanted to thank Ivan for his services for supporting me through the process. Keep up the great work!

⭐⭐⭐⭐⭐ Incredibly smooth and professional service!
I just sold my car through this team and couldn’t be happier with how straightforward the process was. I was given an initial price over the phone, which was a great starting point.
Bill then came out to personally inspect the vehicle. He was polite, thorough, and highly professional throughout the inspection, making sure everything was fair and transparent.
Once the inspection was complete, Bailey processed the online payment quickly and efficiently. The money went through seamlessly, and all the paperwork was sorted out on the spot.
Selling a car can often be stressful, but Bill and Bailey made it completely hassle-free. I highly recommend them to anyone looking for a trustworthy and efficient team to sell their vehicle to!

Joe kearns of prestige cars was a pleasure to deal with. Nice character, pleasant and not pushy. Provided honest information and was honest in his appraisal and dialogue.
Was apologetic for the car not being suitably cleaned on initial inspection but remedied the issue as soon as possible.

Sam was so lovely, he talked us through everything and answered all our questions (even if they were silly). He was super helpful and help us find the right car and the right deal for us!

Ivan did a good job showing us the car, talking us through the features and arranging a deal for us.
Not too pushy as far as car salesmen go. He also kept the car back a bit longer to iron out some of the scuffs so that we could walk away with a lovely, like-new, car.

Have dealt with Liam, who was professional and helpful all through my inquiry for a range rover. I am still in the final stages of getting the purchase sorted, but so far the service has been quite good.

Straightforward process, good car, no issues. Thanks to Ivan & Shah who led me through the process.

Jess and Liam were excellent thanks for the help!

Really happy with my experience buying my car from Jess. She was friendly, professional and helpful throughout, making the whole process easy and stress-free. Would definitely recommend Jess!

Jack,by far has been tremendous, very,very professional, hands on details about our deal and the whole process of what we were doing was given and explained accurately and clearly, all questions asked was answered to our expectations . He is a very good sales person. Great Job to you Jack.

We had a really positive experience dealing with Liam throughout the purchase of our car. He was very responsive and helpful with all our online enquiries, providing clear and detailed information every step of the way.

When we visited to see the car, Liam was just as professional, friendly and welcoming in person. He took the time to explain everything clearly and was always happy to help, with a genuine smile and a lovely attitude.

We really appreciate this kind of customer service , professional, attentive and friendly without ever feeling pressured. Thank you, Liam, for making the whole experience so easy and pleasant. It was a pleasure dealing with you.
Doina & Serghei

thank you to Ivan for all his help and support during my recent car purchase. He was friendly, professional, and really helpful throughout the whole process. Ivan took the time to answer all my questions and made everything straightforward and stress-free.

I really appreciate the excellent customer service and would definitely recommend Ivan to anyone looking to buy a car.