Car Planet Reviews 

Ish fantastic customer service

I rarely leave negative reviews, but I feel it is important to share my experience so that other potential customers can make an informed decision.

I travelled to view and test drive an Audi A4 that I was genuinely interested in purchasing. Unfortunately, the experience started poorly. The site was extremely busy, there appeared to be no dedicated customer parking, and I was directed to park amongst the vehicles that were for sale.

After arriving, I then had to wait approximately 45 minutes because the vehicle I had booked to view was located at the St Albans site and needed to be transported across. Having travelled specifically to view the car, this was disappointing.

When the vehicle eventually arrived, it was not presented in the condition I would have expected. The car was dirty, displaying a tyre pressure warning, and had almost no fuel in it. Whilst I was still able to test drive the vehicle, it did not create the best first impression for a car valued at over £24,000.

Despite these issues, I still liked the vehicle and was interested in proceeding. However, the sales process then raised further concerns.

When discussing finance, I was initially presented with figures that included approximately £5,000 worth of extras that I had not requested, including warranty products, service plans, paint protection and other add-ons. I made it clear that I was not interested in these products and wanted figures for the vehicle itself.

I was not provided with a formal finance proposal, APR details, total amount payable, or the full finance breakdown during my visit. Instead, I was left feeling under pressure to place a deposit to secure the car. More than £100 was requested, but I refused and agreed to pay only £100.

I was also surprised to discover that payment had to be made by bank transfer as card payments were not accepted. This removes the additional protection many consumers would ordinarily have when making a significant purchase using a credit card.

After paying the deposit, I then waited two days for the finance information. When it eventually arrived, it was simply sent via WhatsApp and consisted largely of monthly payment figures with and without protection products. The figures were significantly higher than I expected and, given the lack of transparency and detailed documentation, I decided not to proceed with the purchase.

During my own research into the company, I also noticed that the Car Planet website advertises several 2026 award wins. However, the official Motor Trader Industry Awards 2026 and Motor Trader Independent Dealer Awards 2026 finalists pages currently list Car Planet as a finalist in a number of categories. At the same time, the Car Planet website refers to several of these achievements as 2026 award wins. This discrepancy raised additional concerns for me regarding transparency and accuracy as the awards are not until 18 November 2026

Having decided not to proceed, I requested a refund of my £100 deposit. At this point communication became even more frustrating.

I sent several messages requesting an update on my refund. Responses through the Car Planet WhatsApp group were slow, and I emailed my salesperson, specifically regarding the refund but never received a reply. I was then told the refund would take 6-7 working days despite the payment having been made instantly by bank transfer. This was particularly concerning because the Car Planet website states that deposit refunds are automatic after 2 days.

What I found even more frustrating was that after I had clearly stated that I no longer wished to proceed and wanted my deposit returned, I received further finance information the following day along with phone calls and a barrage of emails from finance providers, despite my decision already having been made.

The vehicle itself may have been suitable, but the overall customer experience left me with very little confidence. What started as a straightforward enquiry turned into a series of concerns involving vehicle presentation, finance transparency, communication, award claims, payment methods and refund handling.

Buying a car is one of the largest purchases most people will make, and trust is essential. Unfortunately, by the end of this process I had completely lost confidence in proceeding with the transaction.

At the time of writing this review, I am still waiting for my £100 deposit to be refunded.
EDIT - refund has been completed.

I had great experience, Talha helped me throughout in a very professional way.

Belinda was great thank you for helping me find my new car. Amazing service.

positive experience. the process is well designed to make transaction smooth and effortless. TBF is am also a good customer that sort everything quickly and sends payments promptly.

Albjon was very nice

Ish was incredible and very professional.

Thanks to Anoush for his help in purchasing my first car. He was really helpful, and Car Planet made the process very easy.

Anoush was amazing, very easy to deal with. Highly recommend CarPlanet and Anoush.

Great service, polite and no fuss, Olivier
is a credit your company.

Very smooth process to purchasing my daughters new car.

⭐ Extremely disappointing experience – poor after-sales service

I would strongly advise anyone considering buying a car from Car Planet Watford to think carefully about the after-sales service.

The day after purchasing my car, I noticed problems with the brakes and informed them straight away. Despite raising the issue immediately, I didn’t receive a response until I chased them. When they eventually replied, I was told I could obtain a quote for the repairs and they would look at refunding me for the cost.

The garage I took the car to advised that there were issues with nearly all of the brake pads and discs, which was extremely concerning considering I had only just purchased the vehicle. Car Planet were then reluctant to cover the cost of the repairs and instead offered for the work to be carried out at their garage in Enfield.

It then took a month of constantly chasing them just to get the repairs booked in. I have since continued to experience the same issues, which leaves me seriously questioning whether the work was carried out properly in the first place.

I have contacted them again to explain that I am still experiencing problems, but once again, I am being ignored and struggling to get a response.

The entire experience has been incredibly stressful and disappointing. They seem more than happy to help when you are buying a car and handing over your money, but when something goes wrong afterwards, the level of customer service is completely different.

I feel I have been sold a car with faults, and the lack of communication, delays and ongoing unresolved brake issues have made the experience even worse. Buying a car is a significant financial commitment, and customers should not have to spend weeks chasing a dealership to resolve problems that were reported the very next day.

I would not recommend Car Planet based on my experience. The after-sales service has been appalling, and I am still left with unresolved issues despite giving them plenty of opportunities to put things right.

The guys at carplanet are amazing.

Thanks a lot for the help guidance and warm service!

Dealt with Daniel K, who was very professional and helpful. Showed me round the car and took me for a test drive. Very easy to deal with. Would recommend

⭐⭐⭐⭐⭐

I would like to say a big thank you to Mashrur from Customer Relations at Car Planet for all his help and support.

Unfortunately, I had several issues with the car I purchased, which was a stressful experience. However, Mashrur was understanding from the moment he got involved and worked hard to get things sorted for me. He kept me informed, gave me clear timescales and, importantly, managed to move things forward even faster than expected. I really appreciated this, especially as I needed to arrange another car for work.

Despite the problems I had with the car, Mashrur made a difficult situation much easier to deal with. He was professional, approachable and genuinely helpful throughout, and it is clear that he cares about providing good customer service.

Thank you again, Mashrur, for everything you have done. Your help has been greatly appreciated, and you are a real credit to Car Planet. Your excellent service deserves to be recognised. ⭐⭐⭐⭐⭐

The car dealer Fayzaan was very informative about the car and had honest views on what I wanted to view

Maliki done the best for the customer hope him to be next dmo 2 lol
Lot of kindsnearnst Ian a

I had an amazing experience, Tamari helped me a lot with the car I had chosen also giving great service throughout the purchase

Jordan was wicked

Ish was absolutely fantastic to deal with everything was smooth and pushed in the right direction from the get go.