This is 5th car ive purchased from Prestige cars kent and best customer service to date. Joe kearns was our sales person this time and he went above and beyond for me with all my annoying que... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had fabulous service with Sam today. Sam was very professional, great with communication and answered all of our questions with ease. Great selection of cars, had a car on reserve, made the experience... See more
Company replied
Went to view a BMW. Beautiful car, stunning condition, cleaned up nicely and was very presentable. I’m so used to sales being high pressure and overly rushed and a million extras being pushed at me. B... See more
Company replied
they make sure the cars are in mint condition before sending them out on the road. busy due to the range of nice vehicles . james was our salesman and offered perfect information and helping us dec... See more
Company replied
Company details
Written by the company
View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.
Contact info
Hewitts Road, BR6 7QR, Orpington, United Kingdom
- 01689 660 385
- prestigecarskent.co.uk
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a great all round service
What a great all round service. The whole team looked after me very very well. A special thanks to Jack, who was superb, and dealt with all my needs. He was very helpful and I truly appreciate him taking the time to sort this car out for me.
Many many thanks
LV
2 May 2026
Unprompted review
Excellent Customer Service
James provided excellent customer service and explained the transaction in a clear and transparent manner!
2 May 2026
Unprompted review
Excellent customer service
Excellent customer service. Sam P was so helpful and seasoned in giving all the explanations, tips and answers to all questions thrown at him 😀 . For peace of mind, trust and great cars, Prestige Cars Kent is the best place.
2 May 2026
Unprompted review
All the staff extremely helpful nothing…
All the staff extremely helpful nothing is to much for them to help u with I totally recommend them they do exactly wut they say!! Matt was so helpful with all the details
2 May 2026
Unprompted review
Good Service, but Let Down by Delays and Lack of After-Sales Communication
I recently purchased a 2018 VW Tiguan from this dealership and overall had a mixed experience.
On the positive side, the staff were polite and professional when I did get to speak with them, and the car itself seems to be in good condition so far. You can tell the team is working hard, and customer service was friendly.
However, the dealership seemed extremely busy, which impacted the overall experience. On my first visit, I had to wait quite a while just to sit down with a salesperson, and the vehicle was still being prepared so I wasn’t able to test drive it before committing—despite travelling around 2 hours to get there.
When I returned the following weekend to collect the car, I experienced another long wait—over 2 hours before I could complete the handover and leave with the vehicle.
Since bringing the car home, I’ve also noticed that a few accessories/items that should have been included were missing. I’ve tried contacting the dealership to resolve this but haven’t had any response, and it’s now been over a week.
I believe this dealership has the potential to offer a great experience, but improvements are needed in organisation, communication, and especially after-sales support. Keeping customers informed and following up promptly would make a big difference.
Overall, a decent experience but let down by delays and lack of communication after the sale.
18 April 2026
Mercedes GLE
We bought a Mercedes GLE and the service we received from Sam was amazing. He was very friendly, understanding, and took his time to explain everything to us in a clear and honest way. He made us feel comfortable and confident throughout the whole process. We really appreciate his professionalism and kindness. Highly recommended.
1 May 2026
Unprompted review
Ivan was really helpful
Ivan was really helpful, thank you for helping me
15 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is brilliant to hear that Ivan was so helpful and provided the support you needed during your visit. We are delighted that you had such a positive experience and felt well-supported throughout the process!
Great Service and very helpful
Came in to view a few cars and was met by Connor who helped me through out my visit. Gave me plenty of information and attention for what I was looking for
30 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is brilliant to hear that Connor provided such dedicated attention and helped you navigate our selection with plenty of information!
Great customer service from Connor when…
Great customer service from Connor when looking for my new car
25 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is truly wonderful that Connor was able to guide you through our range with such expertise and care. We aim to provide a detailed and supportive experience for every visitor looking for their next vehicle!
Used car purchase.
I Recently purchased a car through these guys.. Sam P was my sales person, he was patient, courteous and helpful. I would recommend this dealership from my limited experience.
29 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is brilliant to hear that Sam P provided such a patient and helpful service during your recent car purchase. We truly appreciate you taking the time to recommend the dealership based on your positive experience!
Fraser was helpful and really friendly
Fraser was helpful and really friendly
Highly recommended
30 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is fantastic to hear that Fraser's friendly and helpful nature made such a positive impression on you. We are chuffed that you would highly recommend our services to others!
Perfect costumer service.
Fraser was very helpful and friendly. Great customer service.
30 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is wonderful to hear that Fraser looked after you so well with his friendly and helpful approach!
Ivan thanks you for helping me select my T8
Ivan thanks you for helping me select our family car your patience which much appreciated.
21 March 2026
Unprompted review
Reply from Prestige Cars Kent
It is lovely to hear that Ivan provided the patience and support needed to help you find the perfect family car!
Amazing!!
I can’t thank, Connor, Sam and Isabelle enough for all of their help with getting me my new car! It was all a super easy and smooth process and I am in love it my new car, thanks guys!
18 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is wonderful to hear that Connor, Sam, and Isabelle made the process of getting your new car so smooth and easy!
Great selection of cars well worth the…
Great selection of cars well worth the visit! Thanks to James for clearly explaining all my options. Very knowledgeable staff. Will be visiting again
25 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is brilliant to hear that James provided such clear explanations and expert knowledge to help you navigate our selection!
I have just bought a Volvo XC90 from…
I have just bought a Volvo XC90 from James and it was a fantastic process from start to finish i can't recommend him enough!!
30 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is fantastic to hear that James made the process of purchasing your Volvo XC90 such a seamless and enjoyable experience!
Totally recommend Prestige Cars Kent
What a super company - made the process of buying a car stress free.
Huge shout out to Abbey and Ivan who both offered amazing customer service.
Thank you!
24 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is brilliant to hear that Abbey and Ivan provided such amazing customer service to ensure your experience was entirely stress-free!
Only popped into Prestige on the off…
Only popped into Prestige on the off chance they had what I was looking for, but was looked after well by Ivan, will definitely be coming back when in the market!
26 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is wonderful to hear that Ivan looked after you so well during your spontaneous visit to Prestige. We are delighted that the experience made such a positive impression on you!
Very good service and very friendly…
Very good service and very friendly salesman. Handled everything efficiently and will definitely be a returning customer
21 April 2026
Unprompted review
Reply from Prestige Cars Kent
It is brilliant to hear that our team provided such efficient and friendly service during your visit!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.