Prestige Cars Reviews 

Dealt with Charlie whilst on the search for a new car and he was brilliant! Extremely pro active, explained everything very clearly and was really helpful throughout. Would 100% recommend. Thanks :)

This company is an absolute disgrace. It took them over a year to replace a broken armrest on my car, despite promising it had been ordered when I took delivery. Now, my vehicle has a cracked DPF filter, and all I have asked for is a very basic request: a copy of the invoice/service details for the oil service they supposedly carried out prior to delivery in December 2023.

This is not a difficult request. By law, companies are required to retain service and invoice records for a minimum of seven years. Yet, despite numerous emails, countless phone calls, and repeated text messages since mid-July, I am now being completely ignored. This level of negligence and avoidance is utterly unacceptable.

My request is not unreasonable—it is a straightforward, lawful requirement that would directly assist with my claim against JLR. Prestige Cars has shown nothing but contempt, indifference, and unprofessionalism. Their conduct is disgusting, dismissive, and inexcusable.

Prestige Cars quite simply do not care about their customers once they have taken your money. A company behaving in this manner should not be trusted by anyone. This company is an absolute disgrace. It took them over a year to replace a broken armrest on my car, despite promising it had been ordered when I took delivery. Now, my vehicle has a cracked DPF filter, and all I have asked for is a very basic request: a copy of the invoice/service details for the oil service they supposedly carried out prior to delivery in December 2023.

This is not a difficult request. By law, companies are required to retain service and invoice records for a minimum of seven years. Yet, despite numerous emails, countless phone calls, and repeated text messages since mid-July, I am now being completely ignored. This level of negligence and avoidance is utterly unacceptable.

My request is not unreasonable—it is a straightforward, lawful requirement that would directly assist with my claim against JLR. Prestige Cars has shown nothing but contempt, indifference, and unprofessionalism. Their conduct is disgusting, dismissive, and inexcusable.

Prestige Cars quite simply do not care about their customers once they have taken your money. A company behaving in this manner should not be trusted by anyone.

Very disappointing experience – Would not recommend.

Where do I start?

The delivery of the vehicle was delayed, which resulted in additional car hire costs for me. I was told I could collect the vehicle myself, but that would have involved using multiple modes of transport — not acceptable when I’m running a high-end car business and relying on professional service.

Despite the inconvenience, I accepted the delay, understanding that obstacles can occur.

However, things worsened after I had the car for just a month and a half. A warning light appeared. I contacted the salesperson via WhatsApp, and while he initially responded, once I began asking about costs, he got defensive and said he was on holiday and to contact him on Monday. I wasn’t aware he was away — it would have been helpful to know that upfront.

I then said I would deal with the garage directly moving forward, which I did. I called them and explained the issue and was advised to send all emails and invoices to sales autoprestigecars.co.uk — which I did, multiple times:
1. 21/08/2025
2. 22/08/2025 (twice)
3. 26/08/2025 (after being advised the issue required an Audi dealer)
4. 04/09/2025 (with all invoices totaling £333)

Despite these efforts, I received no response whatsoever. I also WhatsApped the salesperson again, asking for a manager or someone senior to contact me. Still nothing.

This lack of after-sales support is unacceptable. If you’re considering purchasing a car from here, be aware that once the sale is done, the communication and responsibility seem to disappear.

I dealt with Connor, who talked me through the entire process and made it really easy- no stress. No pressure on me, and the whole deal was wrapped up in less than a week. Great service & would recommend to anyone.

I had a fantastic experience with Prestige Cars, Dan was friendly, professional, and made the whole process easy and stress-free. He really took the time to answer my questions and helped me find the perfect car without any pressure. I felt confident and very happy with my purchase. Highly recommend!

This is the first time that I have bought a car online and I must say that the whole experience was flawless. I dealt with Josh, he was informative, great communication and was always available when I had any questions and or concerns. Now I did have an issue with the car. But it was dealt with via the warranty and Zy took over and managed every step of the way. Again great communication, explained everything and went above and beyond my expectations. I hope to do business again in the future, thank to the whole team.

Charlie went above and beyond to find a car that met my requirements! Never before have I worked with anyone at a car dealership who was still trying to help well beyond normal working hours to find something that suited my needs! Impressive and highly recommend based on my interactions.

Thank you to Lauren and the team, process was seamless, the car turned up better than expected. I now have a very happy partner. THANK YOU!!

We brought a 20k car from here, told it would be dropped off, then told it couldnt as they had no drivers, so we aranged pick up only to find out there was no log book or green slip, so we had to send off for one that took weeks, so couldnt drive it as you cant tax the car without log book. when it finally arrived there was a problem with break system. so still couldnt drive.. they told us to go through the warranty. so we have tried weeks later we are still waiting on warrenty to be paid out which they are only paying 2k if they ever do, and the repairs for the car were £4.5k which we have had to pay out so we can use the car.. STAY WELL CLEAR!!!!!!!!

A Big Thankyou to Charlie and Elliot for the brilliant service!

Charlie sourced me a car and got me what I wanted with in a couple of days, handed over to Elliot who added all the extras on and had it looking perfect and exactly how I wanted it to look!

I would recommend prestige to anyone looking for a new car,I absolutely love my new BMW 320i.

Top Lads, Thanks Again! 👍

Smooth process, they did what they said they would do in the time limit they gave, very quick and easy handover, would buy again in future!

Great experience with Charlie.
I was speaking to Charlie for around 1 month and he was helping me source a car to exactly what I was looking for until he had found me something.

Really nice lads and work was done so fast ,found me the car and blacked it out exactly how I wanted it . Helped me with all the documents, and was welcomed when I arrived to collect it . Thank you both for the great service.

Since start to finish Charlie an Elliot was brilliant always helpful an if I asked anything got back to me straight away sale was done fast an smoothly

Great service! Smooth and efficient.

Amazing experience with prestige cars. Showed interest in a bmw320i but unfortunately it sold before I could finalise but that wasn’t a problem Charlie went out his way to find me another one exactly how I wanted it. Within a day he had found me another car that ticked all my boxes. I had a few added extras done to the car and he turned it around within about a week to 10 days. Kept me in the process throughout it all and was really reliable when contacting. He then handed me over to one of his colleagues Elliot who was very helpful in making sure I had a collection date for my veichle. We arrived at prestige cars (which is a beautiful barn conversion) to be met by Elliot who was very helpful showing us around the car letting us take it for a test drive before then sorting the papers and getting us in and out. Very pleased with my car and was very pleased with the service 😀

Great help and communication from Charlie totally understood my budget and did not pressure me into any deals will b in touch again very soon thank you !

5* very professional, would highly recommend.

Great communication and made the whole process very smooth and simple

Picked up from my vessel to Newcastle Airport while local agent forgot to make arrangements