Zenith motor company Reviews 

116
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and friendly, guiding buyers smoothly through the entire process. Many people also mention that communication is clear, and the team goes above and beyond to answer every question. Some reviewers were not happy with the aftercare service, noting communication gaps and unexpected delays occurring after the sale. These individuals also experienced issues with missing paperwork, tax updates, or scheduling problems regarding their vehicle delivery. A few consumers expressed frustration over trying to resolve these after-sales problems without receiving timely support.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, quick responses, and... See more

Staff

Customers consistently note positive experiences with staff, frequently praising team members for providing... See more

Customer service

People report positive experiences with customer service, noting that agents provided top-tier support by... See more

Product

Consumers experience divided opinions regarding the product, with many buyers expressing absolute delight... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick drop-offs and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The boys at zenith made sure the process was easy, quick and exactly what I wanted. Rheon’s and denzel customer service was top tier. Rheon answered all of my questions any time of the day and make it... See more

Rated 5 out of 5 stars

The team were so helpful, friendly, and kept me updated throughout the whole process while sourcing the perfect car. A special thanks to Zavia for finding and sorting everything, and to Aaron —... See more

Rated 5 out of 5 stars

The process from enquiry to getting my car was so quick and efficient. Polite and friendly customer service, speedy, even dealing with my pickiness to get me the perfect car. Highly recommend

Rated 5 out of 5 stars

My experience was made great all thanks to Zavia. Helped me every step of the way and ensured all of my demands were met. Would definitely recommend.


Company details

  1. Car Dealer

Information provided by various external sources

At Zenith Motor Company we are proud to boast of our growing reputation for supplying quality new and used cars and excellent customer service. Our ultimate goal is to provide you with an outstanding personalised service, which will enable you to purchase vehicles not just for you but the entire family. Our aim is that you as our valued clients help our business to grow and in turn we offer you a product that is exceptional quality and competitively priced.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

116 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(116)

34 reviews in the last 12 months

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Rated 5 out of 5 stars

The boys at zenith made sure the…

The boys at zenith made sure the process was easy, quick and exactly what I wanted. Rheon’s and denzel customer service was top tier. Rheon answered all of my questions any time of the day and make it a pleasant experience. Denzel personally delivered my car to me to ensure I had it as quick as possible. Car is amazing. Great company, will be a customer for a long time.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Rheon at Zenith motoring company.

I had a great experience with Zenith Motor Company, particularly with Rheon. He was very professional, responsive and made the whole process of finding my new car straightforward from the very start.

Rheon understood exactly what I was looking for, kept me updated throughout and made sure everything was handled efficiently without any unnecessary hassle. I’m extremely happy with the car and the service I received.

I’d definitely recommend Rheon and Zenith Motor Company to anyone looking for an efficient and professional car-buying experience.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

No logbook with car

I rarely leave reviews, but I feel I need to share my experience.

When I was buying the car, the communication was great. I had regular calls and updates, and everything seemed very professional. Unfortunately, that level of service disappeared once the sale was completed.

I never received my logbook and have now spent the last 4 days chasing for help. The first time I taxed the car, I was given a 10–12 digit code over the phone because I didn’t have the logbook. I thought it was odd, but I trusted the process and didn’t make an issue of it.

Now that I need that code again, I’ve been made to feel as though I’m asking for something unreasonable. What I find unreasonable is selling a car without providing the logbook and then leaving a customer to chase for days when they need support.

My car is currently untaxed because of a problem that is completely outside of my control. The lack of urgency, communication and after-sales support has been incredibly frustrating and disappointing.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I visited Zenith Motor Company a week…

I visited Zenith Motor Company a week ago and spoke with Raheem, who was very patient, professional and listened to me attentively. I was happy with the delivery and time. I got the exact car I wanted. Colour, spec every details I described I received.

Thanks Raheem for the incredible service. I am happy and would 100% recommend Zenith Motor Company to everyone.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service .

Ultra quick response, found me a car within a week (had 3 options) that fitted my budget & requirements .
Highly recommend Rheon who was outstanding throughout the easy process .
Very happy with communication , process & result .
Many Thanks .

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly reccomend

Couldn’t recommend these guys enough. Cameron and denzel have been really quick to respond from the get go and kept me updated through the whole process, car has arrived in perfect condition, I’m really happy with it!

1 July 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst company I have ever…

This is the worst company I have ever dealt with after a car purchase. Before the sale, they were impeccable—very professional, and all the paperwork was done in just a day and a half. But after the sale, it’s been a complete disaster. Even though I had a three-month warranty, all they do is delay, delay, delay. What they do is hide information—when the car arrives, that’s when all the surprises come out. Even calling them doesn’t help; you have to call the dealership directly, but the numbers they give you never get answered by the after-sales team. For almost 3, nearly 4 weeks, I have been trying to claim something that was faulty in my car. All they do is delay, and they just try to run out the warranty so they can wash their hands of it. Avoid buying from this company—it’s the worst. After the sale, it all falls apart

14 June 2026
Unprompted review
Rated 1 out of 5 stars

Poor communication

Poor communication! Once I received my vehicle and they said they did the transfer of tax etc. I tried to change my number plate when I discovered I had been driving 2 weeks with no tax because they didn’t do what they had promised. Once I brought it to their attention they’ve made no attempt to rectify

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Such a smooth experience

Such a smooth experience. Getting a new car can be very stressful but Zenith Motor Company were really supportive and hands-on throughout the process. They explained all my options and I felt like they had my best interests at heart. Very happy with my new car!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

So happy with my experience

So happy with my experience. I asked Kunle for a specific car and he was able to provide exactly what I wanted. The process was seamless and he answered any questions I had. Thank you so much again!! X

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to kunle for assisting me

Thank you to kunle for assisting me. Amazing service from start to end.
A very smooth process With complete transparent communication through out.
Very happy with my car and will be back again

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Mercedes

Denzel was a great help in helping me get my new car. A smooth and efficient process and answered any questions I had. Would recommend

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Unhappy customer

From start to finish it has been an awful experience. We bought a mercedes CLA through a guy called Rion I believe, he was great at the beginning until we’d signed the documents and then he would ignore us. It felt as though once they had got the business you were then left in the dark and not able to get a response. We finally started receiving responses once we got in contact with denzel himself and he was amazing at providing us with responses and information we were after. Then they messed us around for 2 weeks with the delivery of the car due to apparently getting checks on the cars and it finally got delivered at almost 11pm. Then the next week I received a parking ticket in my old car which their driver had got and a ticket the driver had got In my new car. This then got sorted by the company after expressing my frustrations. From around this time my breaks started squeaking very loudly and the air con didn’t work along with the petrol cap not opening and sensor issues. So were then told to take it to a garage which we did and they had said that a load of errors had been turned off on the diagnostics report which looks dodgy along with no air con and extremely squeaky breaks. The company then advised us to get a full diagnostics report done on the car along with a quote, so we then went back to a garage to get this. We advised that to get a diagnostics it would be £130 so sent this to Zenith and they gave us the okay. Once this had been paid by us we then sent the receipt to zenith to get our money back to which they said they would only give us £100 despite not being told this before paying it. They then refused to go with our quote from our local garage and stated that they wanted their mechanic to do it (their mechanic who was supposed to have already checked everything was okay with the vehicle before hand). After expressing our concerns we agreed for it to be picked up today (19/05/2026) at 8.30am so that I could go to work for 9am. It is now 11am and have had to not to go to work waiting for these people who have not given an updated time frame yet. All of this to get things on my car fixed that should’ve already been done prior to me receiving the car. Extremely unhappy.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

Was a very smooth process from beginning to end. I had the pleasure of dealing with Denzel who was faultless through out providing me different options along with his recommendations! Thank you again guys

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Aaron and team

Excellent service from Aaron and the team all the way from my initial enquiry into the vehicle to the day of collecting it and part-exchanging my old car.

The finance settlement on my old car was taken care of by Zenith and setting up finance for my new one was easy and stress-free. The car was exactly as advertised and Aaron took extra time to give me a full demo of the vehicle and handled the paperwork quickly and efficiently. I was made to feel like a valued customer and all my questions were answered promptly and professionally.

Overall fantastic service and experience and would definitely use Zenith again for the next time I'm in the market for a vehicle

28 March 2026
Unprompted review

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