I have been with post office pet insurance for nearly a year when 1 of my dogs was diagnosed with ivdd. Required vet checks, surgery medication and therapy. I can honestly say I had no proble... See more
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Review summary
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Had to make a claim for puppies fractured toe, application was sent in by vet via portal, on the Friday. I had a text on the Monday to confirm receipt, text on Tuesday to say it was getting checked... See more
Company replied
Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I h... See more
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Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him. Post office insurance paid out each time, no hassle... See more
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Company details
About Post Office Pet Insurance
Written by the company
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Contact info
2nd Floor One New Change, EC4M 9AF, London, United Kingdom
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4.5
Excellent
613 reviews
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Post Office Pet Insurance are the best!!
Our experience with Post Office has been absolutely fantastic since the start. We’ve been with them for a few years now. Unfortunately, recently we had to make a big claim for our poorly dog. They’ve paid out instantly with no questions asked. With what has been the most stressful and extremely upsetting time, they have made us feel at ease when it’s come to the finance side of things. There’s been no hassle at all (which is very unusual for a pet insurance company - we have experienced this with our previous dog and another insurance company).
We’ve recommended Post Office to our family and friends as they have been the best.
We’ve renewed our policy with them again for next year and will continue to do so throughout the remaining years of our dog’s life.
If you are thinking of a pet insurance company - Post Office is the one! We also highly recommend everyone has pet insurance as you honestly never know when something bad might happen.
Thank you so so much once again!
16 December 2025
Unprompted review
Reply from Post Office Pet Insurance
Good morning,
We're so glad to hear about your fantastic experience and that we could provide support during a difficult time with your dog. It's great to know our service eased the financial stress. Thank you for recommending us, we appreciate your kind words and loyalty.
Many thanks,
Post Office Pet Insurance Team
Extremely easy to find the cover &…
Extremely easy to find the cover & price I required, easy to arrange payment. The whole process was very customer friendly
4 December 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that you found exactly what you needed at a great price and that the payment process was simple. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Pet Insurance
Easy to use website, price is great for the cover provided hope i don't have to use to soon.
9 December 2025
Reply from Post Office Pet Insurance
Good morning,
We're happy to hear that our website is easy to use and our prices are great for the provided coverage. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
I have always trusted the Post Office…
I have always trusted the Post Office with my House Insurance so I was pleased to see they did Pet Insurance. It was so quick and easy to get it online & was a good deal for two cats 🐈.
2 December 2025
Reply from Post Office Pet Insurance
Good morning Cynthia,
We're happy to hear that you found our online pet insurance quick and easy to obtain for your cats. Thank you for trusting us with your insurance needs and for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Have had Post Office pet insurance for…
Have had Post Office pet insurance for my collie cross for 4 years, and was so pleased with their company, I insured a second edition ( a little terrier) with them. The annual fees are at reasonable. The claims form is very easy and straightforward to fill in, and the payments back to me are super fast. Perfect for my needs.
1 December 2025
Reply from Post Office Pet Insurance
Good morning Gillian,
We're happy to hear that you've had a positive experience with our pet insurance for your dogs over the past four years. It's great to know that you find our claims process easy and our payments fast. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
They treat pet insurance customers…
They treat pet insurance customers exactly the same as those poor sub post office managers.
An absolutely disgusting company and I have cancelled my policy after the first month because of the terrible service I received.
DO NOT USE THESE BUNCH OF CRIMINALS!
4 December 2025
Unprompted review
Reply from Post Office Pet Insurance
Afternoon Manney,
We're very sorry to hear about the poor service you received and the frustration you experienced. We appreciate you bringing this to our attention. Could you please provide me your details so I can investigate further for you.
Many thanks,
Post Office Pet Insurance Team
The claim process is so efficient
The claim process is so efficient - All completed online
28 November 2025
Reply from Post Office Pet Insurance
Good morning Lisa,
We're happy to hear that our online claim process was efficient for you. Thank you for sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
Simple and fast from start to finish
Simple and fast from start to finish. Clear instructions and kept up to date at every step. I cant fault them.
14 November 2025
Reply from Post Office Pet Insurance
Good morning Hazell,
We're happy to hear that your experience was simple and fast! It's great to know that you found the instructions clear and appreciated the updates. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning James,
We're happy to hear that our service met your expectations! Thank you for your positive feedback and for recognizing our commitment to a hassle free process.
Many thanks,
Post Office Pet Insurance Team
Why does everyone want a review?!
I input my details. You took my money. I have luckily had no reason to contact you since.
I’ve been asked twice now for a review of me filling in simple forms with no input or actual help from you. 3 stars is no more and no less than I am willing to give you. You did your job you didn’t go above and beyond what is required.
You can ask me again if I ever have to use your services and actually speak to a person. That’s when an actual experience review would be valid on how well you dealt with my claim.
20 October 2025
Reply from Post Office Pet Insurance
Good morning Mr Butler,
Thank you for sharing your feedback. We completely understand your point and appreciate your honesty. At this stage, we’re seeking feedback on the application process to help us improve that experience for our customers.
If you ever need to use our services again, such as making a claim, we would absolutely ask for your thoughts again on how well we supported you during that process. That’s when we can truly demonstrate the level of service we aim to provide.
Thank you again for taking the time to leave a review.
Many thanks,
Post Office Pet Insurance Team
Very good service great price
13 November 2025
Reply from Post Office Pet Insurance
Good morning Gary,
We appreciate your positive feedback and we're glad you were satisfied with our excellent service and pricing. Thanks!
Many thanks,
Post Office Pet Insurance Team
The claim was dealt with efficiently
The claim for treatment was dealt with quickly and hassle free
7 November 2025
Reply from Post Office Pet Insurance
Hi Lorraine,
We're happy to hear that your treatment claim was processed quickly and without any difficulty. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Settled within 5 days
I have a 7 year old Labrador who required a scan to determine the cause of her intermittent lameness. We our insured with Post Office Pet Insurance. The claim was settled within 5 days and our vet paid. I couldn't ask for a more prompt and efficient service. Thank you.
11 November 2025
Unprompted review
Reply from Post Office Pet Insurance
Good afternoon,
We're happy to hear that the claim process for your Labrador's scan was prompt and efficient. It's great to know that the payment to your vet was handled quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
So far so good!
So far so good!Have only just setup my plan but it was very easy to do
9 November 2025
Reply from Post Office Pet Insurance
Good morning Louise,
We're happy to hear that the plan setup was easy for you! Thank you for your positive feedback, we appreciate you taking the time to share.
Many thanks,
Post Office Pet Insurance Team
Easy to negotiate
14 October 2025
Reply from Post Office Pet Insurance
Good morning Avis,
We appreciate you taking the time to share your positive experience.
Many thanks,
Post Office Pet Insurance Team
Easy to set up.
31 October 2025
Reply from Post Office Pet Insurance
Good morning,
We're glad the setup was easy! Thanks for your feedback, we appreciate you taking the time to share.
Many thanks,
Post Office Pet Insurance Team
Arranged eveEasy to purchase competitive pricesrything ,very easy to…
Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I had covered a second pet.
Excellent overall service.
23 October 2025
Reply from Post Office Pet Insurance
Good morning Michael,
We're happy to hear that the process of arranging your pets' policies was easy and straightforward. It's great to know you received a discount for covering multiple pets. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Reply from Post Office Pet Insurance
Good morning Julie,
We're happy to hear that our product was easy to apply and a great value! We appreciate your positive feedback regarding our communication and the gift.
Many thanks,
Post Office Pet Insurance Team
Really quick to set up and not to…
Really quick to set up and not to expensive every month fir reasonable cover
20 October 2025
Reply from Post Office Pet Insurance
Good morning Joan,
We're happy to hear that the setup was quick and the monthly cost suits your coverage needs. Thank you for your positive feedback; we appreciate it.
Many thanks,
Post Office Pet Insurance Team
My dog was really poorly
My dog was really poorly, and putting claims in was so easy. Prompt payment straight to my vet.
I am so glad I chose The Post Office for my pet insurance.
16 October 2025
Unprompted review
Reply from Post Office Pet Insurance
Good morning Joy,
We're so glad to hear that our claims process was easy to use during a difficult time for your dog. It's great to know we could provide prompt payment directly to your vet. Thank you for choosing us!
Many thanks,
Post Office Pet Insurance Team
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