PDSA Pet Insurance Reviews 2,000

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 640 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the online portal simple to use and the claim process straightforward, with payments often received promptly. People appreciate the competitive pricing for the level of cover provided, noting that setting up policies was exceptionally easy. The service is frequently described as efficient, with many happy about the quick resolution of claims and direct payments to vets. However, some customers also noted issues with claims being refused or delayed, citing various excuses from the company. A few other people also felt that renewal prices significantly increased, sometimes after making a small claim, leading them to seek cheaper quotes elsewhere.

What people talk about most

Claim

Customers consistently note positive experiences with claim, praising the easy and quick claiming process.... See more

Service

People report positive experiences with service, often highlighting the ease and straightforwardness of... See more

Price

Clients share positive opinions on price, with many reviewers finding the insurance policies to be reasonably... See more

Payment

Reviewers highlight positive aspects of payment, with many customers expressing satisfaction with the speed... See more

User experience

Users consistently report positive interactions with the user experience, highlighting the ease of setting up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more

Company replied

Rated 5 out of 5 stars

After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more

Company replied

Rated 5 out of 5 stars

Very impressed with PDSA insurance. Our German Shepherd began bleeding from his penis. He was initially treated for an infection, which I claimed for and was reimbursed within a week. The problem cont... See more

Company replied

Rated 5 out of 5 stars

Just purchased dog insurance and to be fair from what i had with my previous dog this insurance seems very fair and reasonable and really happy I am supporting a very worthy cause too. Never been so... See more

Company replied


Company details

  1. Pet Insurance Company
  2. Charity

Written by the company

Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Value for money and great product

Easy to complete forms and information points available at every point so you can understand the range of cover etc. The prices offered for both our cats was a great value for money product. PDSA also offered us lifetime cover which is a bonus for us. We are also happy to use a provider which is involved in the care of pets.

8 June 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.

Rated 5 out of 5 stars

Competitive

It was pretty annoying to find that my dog's renewal quote (from a well known insurer) for a Lifetime policy had jumped from £49.34 to £80.17 per month, despite never having had any cause to make a claim in the few years we had used them, or in her life.
This was not totally unexpected as the market has long penalised older, healthy dogs.
It was therefore rather wonderful to find a Lifetime 3K policy from the PDSA for £36.97 per month.
It was so easy to take out the policy online and their system appears efficient.
Hopefully, we will continue to be claim free!

3 June 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good afternoon. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.

Rated 5 out of 5 stars

Easy to set up

Easy to set up , straight forward questions.
New customer so haven't had to call on the service , hopefully never have too.

1 June 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good afternoon Mark, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.

Rated 5 out of 5 stars

I can't recommend PDSA enough

I can't recommend PDSA enough. My experience with them were amazing. My dog became poorly and passed away 7 weeks later. We put in a claim after initial tests then secondary claim once he had gone. They dealt directly with the vet on both occasions and took all the stress away from what was a horrendous time. Minimal forms to complete. The payments to my bank were very fast. Thank you PDSA.

15 April 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon Jill, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Please accept our sincere condolences on the sad passing of your pet. The PDSA Pet Insurance Team.

Rated 5 out of 5 stars

Just purchased dog insurance and to be…

Just purchased dog insurance and to be fair from what i had with my previous dog this insurance seems very fair and reasonable and really happy I am supporting a very worthy cause too. Never been so happy to set up a direct debit in my life :)

28 May 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good afternoon Anne, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.

Rated 5 out of 5 stars

Made my first claim this year kept me…

Made my first claim this year kept me up to date on my claim process and paid out very quickly took a lot of the stress off me by paying my. Vet directly highly recommend this insurance

16 April 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.

Rated 5 out of 5 stars

Pdsa are amazing at what they do and…

Pdsa are amazing at what they do and try to help to best they can they are truly amazing

18 May 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good afternoon Allanah, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.

Rated 1 out of 5 stars

Impossible to register for the portal…

Impossible to register for the portal so I can’t get in to see a Message. Waste of time

26 April 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience and we take on board your feedback. If you did wish to discuss the circumstances surrounding your portal in more detail, our
Customer Service would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
Many thanks, The PDSA Pet Insurance Team

Rated 5 out of 5 stars

PDSA as my new pet insurance…

I joined PDSA as my new pet insurance company because I found them to be very good in all that they advertised and they look like a good insurance company to be with. Hopefully I won't need their services but I feel that I am covered better and for a more reasonable price should I need to use their services with regards to my pet's health.

14 May 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Colin, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

Great priced pet- insurance.

13 May 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Morning Pattie, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 4 out of 5 stars

Great policy at a reasonable price

It was really easy to switch policies to PDSA. The insurance policy offered has great cover for a reasonable price. The only negative I have is that dogs that aren't microchiped aren't covered if they're lost. Everything else is perfect.

13 April 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.

Rated 5 out of 5 stars

The extra mile

I got the cover I needed, easily, with no fuss, extra help available free advice and a true feeling of caring, which as a pet owner is valuable

21 April 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon Shona, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

So easy pay your access and that's it…

So easy pay your access and that's it the rest is done for you, absolutely brilliant for me as I've got a memory problem, thank you

17 January 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon Michael , Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback. Many Thanks, PDSA Pet Insurance.

Rated 5 out of 5 stars

very...easie to set up and my dog …

very...easie to set up and my dog pdsa will be lookimg after her great compamy very happy

30 April 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and your pet to PDSA Pet Insurance.

Rated 1 out of 5 stars

Beware of the term 'lifetime insurance'…

Beware of the term 'lifetime insurance' with PDSA pet Insurance. Our dog started limping, the vet prescribed pain relief as she was unable to find a cause for the dog's discomfort. We were told to return if things did not improve and did so three days later when the dog's paw had become swollen. This was successfully treated with antibiotics. As the two vet visits happened to be either side of the policy renewal date we had to pay the excess on both of the vet's bills as the claims were classed as Year 2 and 3 so treated separately I have been informed.
In reply to the PDSA Pet Insurance standard response, I have already discussed my disappointment with their Complaints Department without a positive outcome.

8 April 2026
Unprompted review
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for your feedback, we are sorry to hear you are dissatisfied with your PDSA Pet Insurance experience. If you did wish to discuss the circumstances surrounding your excess in more detail, our Claims Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm. Many thanks, The PDSA Pet Insurance Team.

Rated 5 out of 5 stars

Very easy to sort out Pet Insurance for…

Very easy to sort out Pet Insurance for Jake, my dog.
Previously used some very expensive insurance which kept increasing year by year.

5 May 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for choosing to take out your pet insurance policy with us. It's a pleasure to welcome you and Jake to PDSA Pet Insurance.

Rated 5 out of 5 stars

Claim for veterinary services following dog injury

The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away.
We received notification from PDSA within days of the claim being made that it had been agreed and paid.
Thank you. Terrence Bennett & E Jones

9 April 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.

Rated 5 out of 5 stars

Very straightforward

Very straightforward, to filling in the form.

2 May 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon Ian, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 4 out of 5 stars

Easy to apply for online

Easy to apply for online. Good price for the required cover. Clear website. Not needed to make a claim so can't comment on that process. Hopefully I don't need to.

28 April 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon, Thank you for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance

Rated 5 out of 5 stars

Found it really easy to take out and…

Found it really easy to take out and very good price

1 April 2026
PDSA Pet Insurance logo

Reply from PDSA Pet Insurance

Good Afternoon Yvonne. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.

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