Everypaw Reviews 1,361

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the ease and efficiency of the claims process, with many experiencing quick payouts and direct settlements with their vets. People appreciate the clear explanations of policies and the peace of mind provided by their coverage, often finding the overall user experience to be straightforward and stress-free. However, some customers were not happy with the pricing, reporting significant premium increases, especially for older pets or those with pre-existing conditions. A few also mentioned difficulties with logging in or receiving assistance when trying to lower costs, and some customers expressed concerns regarding claim decisions.

What people talk about most

Claim

Customers had ambiguous experiences with claim. Many reviewers found the claims process to be quick, easy,... See more

Service

Consumers generally express satisfaction with the service. Many reviewers highlight the effortless process,... See more

Price

Users describe ambiguous interactions with price. Many customers praise competitive pricing, ease of setup,... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the ease of navigation and... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the speed and ease of... See more

Based on these reviews

Rated 4 out of 5 stars

Everypaw is a fantastic company, hence why i took them on to become my pet's Insurance. The Only draw back is that when you set up the account as i did. This didn't allow acces directly to look and ch... See more

Company replied

Rated 5 out of 5 stars

Every Paw have been fantastic. It's bad enough when your loved family pet is poorly, but knowing your pet insurance are there supporting you all the way is one less worry. Their prompt settlement for... See more

Company replied

Rated 5 out of 5 stars

My cat had a cut on front left paw due to an accident. She was treated at my vet (surgery) and I submitted claim on everypaw portal and within a few days of my vet replying to claim, I received email... See more

Company replied

Rated 5 out of 5 stars

My old provider increased the renewal considerably, after being with them for years. I shopped around and looked for quotes, "Everypaw" came up best for my circumstances. They gave great explanation o... See more

Company replied


Company details

  1. Pet Insurance Company

About Everypaw

Written by the company

Here at Everypaw, we love your pet almost as much as you do, and their health and happiness mean the world to us. Every day with those paws is precious, so for you to enjoy the cuddles, we want our insurance to give you peace of mind.

We're not just about covering vet bills; every policy comes with a whole range of additional benefits. The Pet Portal makes policy management easy with our online claims service. And our Petcall service gives you unlimited access to our RCVS-qualified vet team over the phone, live chat or video call.

So if you ever feel a bit 'for pet's sake', know Everypaw will be there for you and your pet when you need it most.

Visit our site

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ridiculous price increase!

Had a policy for 4 years now and it has increased ridiculous amounts since taking it out. We had one claim the first year and have made the decision not to claim for ongoing meds since in hopes to reduce the increase yet we have just had our renewal through for £1200!!!! And we have no option given the ongoing condition to move insurers. Feel really disappointed and that the company are just taking advantage of the fact we can’t leave.

15 April 2026
Unprompted review
Everypaw logo

Reply from Everypaw

We are sorry to hear that you are unhappy Becca, If you did wish to discuss the circumstances surrounding the renewal premiums in more detail, our Customer Service Team would be more than happy to assist you and can be reached on: 0344 543 1009. Please note we are available Monday-Friday 8.30am - 6pm. Many thanks, The Everypaw Team.

Rated 5 out of 5 stars

Swift & clear response to question

Swift & clear response to question. Thank you.

25 March 2026
Everypaw logo

Reply from Everypaw

Good morning Jen, Thank you for your positive feedback. We’re so happy we could help! Many thanks the Everypaw team.

Rated 5 out of 5 stars
Everypaw logo

Reply from Everypaw

Good Morning Elaine, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to our Everypaw family. Many thanks the Everypaw team

Rated 1 out of 5 stars

Awful awful company who put your…

Awful awful company who put your monthly payments up to a literally unaffordable amount despite having only made one claim for antibiotics and a nasal swab … this is a rabbit btw.
No help offered in lowering the cost unless you take out a whole new policy therefore voiding any further claim for anything related to a pre existing treatment. Go look on google reviews if you want to see how they’ve treated their customers. I will never recommend them. Over £60 per month insurance for a rabbit who isn’t on any long term treatment or had any costly operations is daylight robbery. They don’t care about owners or their pets.

26 March 2026
Unprompted review
Everypaw logo

Reply from Everypaw

Good morning Catherine, we are sorry to hear about your dissatisfaction. If you did wish to discuss the circumstances surrounding your renewal in more detail, our Customer Service would be more than happy to assist you and can be reached on: 0344 543 1009. Please note we are available Monday-Friday 8.30am - 6pm. Many thanks, The Everypaw Team.

Rated 5 out of 5 stars

ALL 9 CLAIMS PAID WITHIN A FEW DAYS or LESS

Everypaw are amazing. Every claim out of 9 claims submitted since November (policy started in July) has been accepted and paid within a matter of days.
The 9 claims I submitted are over two new conditions (pyometra and anal glands) on a lifetime policy with £4K cover. My dog is now just 1 year old but I started cover at 6 months old (no pre existing conditions at that time)
Both conditions were accepted straight away, and every claim that's followed for those conditions has gone through within 24 hours.
I found them very helpful with regards any queries I had as well as very efficient in processing the claims.
I was particularly worried about the spay that was needed for onset of pyometra & I wasn't sure if it would be covered, but it was and they've paid it without hesitation and my dog is now recovering well. Having this peace of mind at such a stressful & anxious time is invaluable.
This is a superb policy, I don't need to worry about finances for any vet bills.
I highly recommend Everypaw and I will definitely be staying with them for life.

16 March 2026
Unprompted review
Everypaw logo

Reply from Everypaw

Thank you Sarah for leaving your positive feedback of Everypaw, we're so happy we could help! Sorry to hear that your dog had been unwell. We hope they are feeling much better now and back up and running around on those thunderous paws. Many Thanks, The Everypaw Team.

Rated 5 out of 5 stars

Very easy to do and outlined everything…

Very easy to do and outlined everything that was covered in the Policy

2 March 2026
Everypaw logo

Reply from Everypaw

Good Morning Jill. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to our Everypaw family. Many Thanks, The Everypaw Team.

Rated 3 out of 5 stars

new customer

nothing to rate you on at the moment.

8 March 2026
Everypaw logo

Reply from Everypaw

Hi There, thank you for leaving a review, we appreciate your feedback. Many Thanks The Everypaw Team.

Rated 5 out of 5 stars

Dog Insurance

Very easy to complete the questions online

22 February 2026
Everypaw logo

Reply from Everypaw

Thank you for your positive feedback Lynne. We’re so happy we could help! Many thanks the Everypaw team.

Rated 5 out of 5 stars

Everything has gone smoothly so far

Everything has gone smoothly so far, it was easy to join and the price is very competitive, I am looking forward to EveryPaw looking after my four legged friend.

10 February 2026
Everypaw logo

Reply from Everypaw

Thank you for choosing to take out your pet insurance policy with Everypaw. It's a pleasure to welcome you and pet to our Everypaw family. Many thanks the Everypaw Team

Rated 5 out of 5 stars

Happy with insurance not overpriced…

Happy with insurance not overpriced very reasonable

10 February 2026
Everypaw logo

Reply from Everypaw

Good Morning, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to our Everypaw family, Many thanks The Everypaw Team

Rated 5 out of 5 stars

New to this company.

New to this company and relied on existing customer reviews in selecting EVERYPAW. Early days and so far so good.

20 February 2026
Everypaw logo

Reply from Everypaw

Thank you for choosing to take out your pet insurance policy with Everypaw. It's a pleasure to welcome you to our Everypaw family, Many thanks the Everypaw team.

Rated 5 out of 5 stars

Whole process from start to finish was…

Whole process from start to finish was effortless, good rates happy with the service i received

18 February 2026
Everypaw logo

Reply from Everypaw

Thank you for your positive feedback Teri. We’re so happy we could help! Many thanks The Everypaw Team.

Rated 5 out of 5 stars

Easy navigation, great website and prices

Easy navigation, straight forward and affordable prices for multi pet insurance.

21 February 2026
Everypaw logo

Reply from Everypaw

Good Morning Charlie, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to our Everypaw family, Many thanks The Everypaw Team

Rated 5 out of 5 stars

Simply the best insurance for my older…

Simply the best insurance for my older dog 🐕 simple to use and would well recommended 👌

22 February 2026
Everypaw logo

Reply from Everypaw

Hiya Lisa. Thank you for choosing to take out your pet insurance policy with Everypaw. It's a pleasure to welcome you to our Everypaw family. We appreciate your feedback. Many thanks, The Everypaw Team.

Rated 4 out of 5 stars

Pet Insurance.

Easy to arrange & a reasonable price.

16 February 2026
Everypaw logo

Reply from Everypaw

Good Morning Fay. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to our Everypaw family. Many thanks, The Everypaw Team.

Rated 5 out of 5 stars

It was a lovely experience chatting to…

It was a lovely experience chatting to Ang about my pet insurance policy. She was very polite and professional and fun to chat too. I’m glad I have decided to insure my dog with Everypaw Insurance.

17 February 2026
Everypaw logo

Reply from Everypaw

Hey Linda, we are so pleased that you have received excellent service from us. We love hearing from our Everypaw customers, Many Thanks the Everypaw Team

Rated 5 out of 5 stars

Pet insurance

Cheaper and better than the people who I was with

2 February 2026
Everypaw logo

Reply from Everypaw

Good Morning Matthew, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to our Everypaw family. Many thanks, the Everypaw Team.

Rated 3 out of 5 stars

Missed opportunity

At renewal, my premium increased, and I found a reputable insurer offering higher coverage at a lower price. I called after receiving a message suggesting there may be an offer available. During the call, I clearly explained my reason for leaving; however, this was not addressed. Instead, the focus shifted to unrelated points about potential pre-existing conditions, despite my confirming my cat has had no issues and I have made no claims.

The policy was then cancelled without any meaningful attempt to match or discuss the value I had found elsewhere. I also declined the voucher offered, as it did not provide overall benefit.

As an business you should value genuine efforts to retain customers, and unfortunately this interaction did not reflect that.

21 February 2026
Unprompted review
Everypaw logo

Reply from Everypaw

Hi Debbie, I am sorry to hear you are unhappy with your renewal price. If you did wish to discuss the circumstances surrounding our Customer Service in more detail, our Customer Service team would be more than happy to assist you and can be reached on: 0344 543 1009. Please note we are available Monday-Friday 8.30am - 6pm. Many thanks, The Everypaw Team. Many thanks, the Everypaw Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look