Had two claims for my beagle poodle mix, one at 8 months eg gastri issues and second at 12 months grass in ear. Vet bills £1,800 two excesses at £120. Premium about £130. Excellent response and paymen... See more
Company replied
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Review summary
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The claim was processed by our veterinary practice and was dealt with very quickly and efficiently by PDSA who acknowledged receipt of our claim straight away. We received notification from PDSA wi... See more
Company replied
After changing insurance companies at the beginning of the year, I had no idea we would be making a claim so soon. Our Patterdale had other ideas when he got his face stuck in a barbed wire fence… o... See more
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I needed to change my pet insurance as I am on a pension and my previous insurance was now out of my price range. Making the change was easy, cost was less than half of the amount I was quoted to rein... See more
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Company details
- Pet Insurance Company
- also in
- Charity
Written by the company
Insure your pet and protect yourself from expensive vet bills. We are the UK's leading veterinary charity and we know our pets deserve the very best. But vet bills can be costly, that's why it is important to insure your pet should the worst happen. Every PDSA Pet Insurance policy sold contributes to our life-saving charity work.
Contact info
United Kingdom
- pdsa.org.uk/petinsurance
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I have used PDSA pet insurance…
I have used PDSA pet insurance previously & made a claim for 1 of my dogs. The service was excellent.
12 March 2026
Reply from PDSA Pet Insurance
Good morning Julie. Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
Great cover at a good price and helps the PDSA
Decided to use PSDA after my previous dog became ill and had to be put to sleep and I couldn't afford it at the time, being self employed in the pandemic. They were just wonderful.
Got our new family member and needed pet insurance it was a no brainer for us.
Also for the level of cover and no 20% of the rest of the claim which a lot of other insurance companies wanted at the time, Worked out really competativly
15 March 2026
Reply from PDSA Pet Insurance
Thank you Dan for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your beloved dog had passed away. We welcome you and your new family member to PDSA pet insurance.
Reply from PDSA Pet Insurance
Good Morning Kathleen, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance
Great service .
Great service .
I can't fault the quick payment .
Paid in 3 days after my vet bill.
Just great communication too from the day our dog got sick.
Online portal
22 January 2026
Reply from PDSA Pet Insurance
Hi there Darrin, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
I would highly recommend pdsa…
I would highly recommend pdsa insurance. I have made 2 claims lately and both were easy, fast and hassle free.
17 June 2025
Reply from PDSA Pet Insurance
Thank you Caroline for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet had been unwell. We hope they are feeling much better now.
Very resonably priced with good causes…
Very resonably priced with good causes and bonuses.
11 March 2026
Reply from PDSA Pet Insurance
Good Afternoon Gemma, Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
Great service
My dog was really poorly and needed treatment , I paid the vet myself and my vet advised me that my insurance would probably help with the cost , I have never used an insurance claim before , I usually pay the bill myself . The insurance company were great and paid me direct .
17 March 2025
Reply from PDSA Pet Insurance
Thank you Diane for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your dog had been unwell. We hope they are feeling much better now.
Speed of payment following claim…
My cat recently required an urgent operation and when I contacted customer services, the representative I spoke to dealt with my enquiry sympathetically and professionally. Once my claim was submitted by my vet I received payment within 5 working days. Excellent service from this insurance provider.
9 March 2026
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
I would recommend PDSA pet insurance
PDSA took a long time processing my claim. Our cat is a rescue & we didn't have any medical history so they had to contact the rescue centre to check her previous history. I had to chase them in the end but they paid in full minus the excess so I'm happy.
9 September 2025
Reply from PDSA Pet Insurance
Good Morning Norman, thank you for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
I looked at a lot of pet plans and…
I looked at a lot of pet plans and insurance but pdsa was the best I came across,so easy to fill form out and start date definitely recommend pdsa.
25 February 2026
Reply from PDSA Pet Insurance
Good Afternoon Denise, thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and welcome you and your pet to PDSA Pet Insurance.
My claim required some additional…
My claim required some additional details which we provided , the interaction was a simple process and our comments were reviewed and contact made with the vet, these enabled PDSA to make a timely decision regarding the treatment provided and condition our cat had . the claim was settled to our satisfaction
5 November 2025
Reply from PDSA Pet Insurance
Thank you Tracy for leaving your positive feedback of PDSA Pet Insurance, we're so happy we could help! Sorry to hear that your cat had been unwell. We hope they are feeling much better now.
Very happy with the cover of my policy…
Very happy with the cover of my policy and also a very competitive price
24 February 2026
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and your pet being part of PDSA Pet Insurance.
I have disabilities and have a roblem…
I have disabilities and have a problem with filling in forms when I rang to ask for help to filling it over the phone to take all my details it was told by staff that it can not be done and I would have to fill the form on the Internet this was very frustrating and would like a new program set in place from wendy Singleton
27 February 2026
Reply from PDSA Pet Insurance
We are sorry to hear that you are unhappy Wendy. If you did wish to discuss the circumstances surrounding this in more detail, please email us on: contact@cs.pdsa.org.uk and we will be happy to assist you further. Many Thanks, The PDSA Pet Insurance Team.
helpful company
claims were very prompt regarding payment. found company very helpful when contacting by phone. would recommend pdsa to other owners. riva's ongoing treatment was not an issue. many thanks.
7 February 2026
Unprompted review
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! The PDSA Pet Insurance Team.
Reply from PDSA Pet Insurance
Good Morning Pauline. Thank you for your for taking the time to leave a review. We appreciate your kind words. PDSA Pet Insurance thanks you for your support and welcomes you and your pet.
Claiming was very easy but I actually…
Claiming was very easy but I actually getting hold of my documents not too straightforward. It may just be me but when I googled the PDSA website it don't give you a pet insurance log in and so had to go looking for the corect website. Always being short of time I like to just google a site and find what I need!
3 August 2025
Reply from PDSA Pet Insurance
We are so pleased that you have received excellent service from us; we love hearing from our customers.
Reply from PDSA Pet Insurance
Hi there Sharon. Thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now. The PDSA Pet Insurance Team.
Knowing that my Maisie need help and…
Knowing that my Maisie need help and taking care of it was the best option to do a peaceful mind
23 February 2026
Reply from PDSA Pet Insurance
Thank you for your kind comment and for taking the time to leave a review. We appreciate your feedback and you and Maisie being part of PDSA Pet Insurance.
So easy to make a claim
So easy to make a claim. They literally do everything on their hub. Payout within 48hrs of receiving vet information
4 September 2025
Reply from PDSA Pet Insurance
Hi there, thank you for leaving your positive feedback of PDSA Pet Insurance. We're so happy we could help! Sorry to hear that your pet needed treatment. We hope they are feeling much better now and back up and running around. The PDSA Pet Insurance Team.
Shocking business conduct
Shocking business conduct. I took out 2 policies with PDSA Pet Insurance for my two dogs as they are a Charity. I made a claim a few weeks back but was told they had no response from the vets. The PDSA Vets themselves say they contacted them back but they (PDSA Pet Insurance) said they could find no claim!! Yet PDSA Pet Insurance emailed me to say they had tried 3 times to get a report from the PDSA Vets, but didn't get any response. Blaming each other. Currently trying to get through to them on the phone with no response either. Nobody seems to work there. I've tried my best to help this Charity, but it turns out to be at my dog's detriment.
27 February 2026
Unprompted review
Reply from PDSA Pet Insurance
Good morning. I am sorry to hear you are experiencing difficulties with your claim. Our Customer Service Team would be more than happy to assist you and can be reached on: 0344 543 1129. Please note we are available Monday-Friday 8.30am-6pm and Saturday 9am-1pm.
Many thanks, The PDSA Pet Insurance Team.
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