Amazing service. Ordered a bike on the Saturday before bank holiday Monday. Changed my mind on colour and emailed them but genuinely expected drama. But no, they emailed first thing on Tuesday... See more
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Review summary
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Order a new bike online through the cyclesheme program. From choosing the right bike to choosing the right accessories to go with it, they made it easy with great communication from start to finish.... See more
I visited the store whilst on holiday nearby. Staff were very friendly and knowledgeable and agreed the bike I had seen online would be ideal for the intended use. I ordered the bike online, after... See more
First time using Pauls Cycles, A good selection of bikes many priced lower than competitors. The web site and ordering is easy and the bike arrived within two days, unfortunatly pedals had not been d... See more
Company details
About Pauls Cycles
Written by the company
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Fast, Reliable Delivery
Built, Prepared, Checked and Repacked. Your part-assembled bike will be delivered to you within 1-2 days of despatch for Mainland UK. Free Delivery on Bikes over £3,000.
Free Click & Collect
From our store in Dereham, Norfolk on all bikes and accessories. Ready to ride with bikes fully assembled before collection.
No Nonsense, Expert Advice
Buying a bike online is difficult. We've been in the bike business since 1983 and promise the same online support as our instore experience. Get advice from our team of expert (and cycling obsessed!) advisors.
Cycle to Work Scheme
Make savings of up to 42% with salary sacrifice. We support most cycle to work schemes with a straight forward online process.
Flexible Payment Options
We offer finance options from as little as no deposit and 0% interest up to 18 months on some models. Alternatively, spread the cost or Pay Later with Klarna.
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Contact info
Unit A, 13 Yaxham Road, NR19 1HB, Dereham, United Kingdom
- 01362 690953
- info@paulscycles.co.uk
- paulscycles.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically replies within 1 week
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easy online bike purchase
quick turnaround from email to getting response and processing my order
6 August 2026
2nd bike purchase,both bikes were well…
2nd bike purchase,both bikes were well boxed and delivered on time or sooner
My new 55% off MMR Kaizen is absolutely amazing...And possibly the best bike deal ever😃
Absolutely loving it... already done 45 miles so this is going to really do some miles XC ,trail, and commuting my 8 miles to work.. which is all off road😃
Thank you Paul's cycles for a great service and bike deal..10/10
5 August 2026
Unprompted review
Hard to find product at a good price…
Hard to find product at a good price with quick service. Thank you.
2 August 2026
Purchased the bike online and received…
Purchased the bike online and received it in two days, got a set of keys attached to the saddle not sure what they are for though?
Simple and stress free service
29 July 2026
Reply from Pauls Cycles
Thank you for your review — we’re pleased your bike arrived so quickly! The keys attached to the saddle are for the removable battery lock as discussed with our sales team! We hope you enjoy your new bike Adrian!
Terrible delivery service
Buying the bike went smoothly but the delivery was shocking.
We weren't given any notice that the bike was being delivered until the delivery service rang and told us they were at our home. They then told us they couldn't wait the 10 mins for us to return and left the bike with a neighbour. The delivery really let down the experience of buying the bike.
4 August 2026
Reply from Pauls Cycles
Hi Karen
We’re sorry the delivery did not meet your expectations. Tracking information would have been sent ahead of delivery, allowing the shipment’s progress to be followed. As drivers work to tight schedules, they cannot reasonably be expected to wait ten minutes for someone to return home. In this instance, the bike was left safely with your neighbour immediately next door rather than unattended or taken away for redelivery.
Many Thanks,
The Pauls Cycles Team.
I visited the store whilst on holiday…
I visited the store whilst on holiday nearby.
Staff were very friendly and knowledgeable and agreed the bike I had seen online would be ideal for the intended use.
I ordered the bike online, after returning home, and it was delivered on time, in perfect condition and with minimal assembly required.
Thank you!
30 July 2026
Very fast delivery
Very fast delivery, ordered one day and bike was there the next day. Would recommend
29 July 2026
I ordered a large MMR bike click&…
I ordered a large MMR bike click& collect drove from Lincoln to DEREHAM.
Unfortunately it was too big so they built a middle very quickly set it up for me as I waited. The two bike machines were absolutely brilliant. I chatted to them as they worked. fantastic knowledge I will take it back down for a service after so long. I would give them a shout out but I forgot there names sorry.
If you want a a fantastic e mountain bike with great advice and
At a great price it's worth the drive to go to paul cycles in DEREHAM Norfolk. 😁👍🚲
21 July 2026
2x Cube E-Bikes
Fantastic service. Bought 2 Cube E-bikes. One of them came and there was no speedometer with the 1 bike. Rang them and sent it out without hesitation. Recommend to anyone.
29 July 2026
Fantastic
Great service, ordered an ebike from their website on Saturday and delivered on the Wednesday!
25 July 2026
Speedy service and delivery.
After spending ages looking for a bike I found just what I wanted at Paul’s Cycles and at a brilliant price. Ordered the bike on Wednesday and it was delivered on Friday, just in time for the weekend! Tracking was easy to follow and delivered by DX. The bike was packed well with a little thank you note inside. Thanks Paul’s cycles really happy with your service.
29 July 2026
Fantastic bought Cube Reaction Hybrid One 800
I just had my First Ride and it was Amazing and its really Good Looking the delivery Literally Came the Other Day but i will say the Assembly was very bad i got no clear Instructions but well used my Own old Knowledge to Assemble it but its a cool bike its not totally Battery so for someone who thinks i am gonna press a Button and its gonna keep on going.
No you have to Paddle put in some work and it will go the Motor Will Make it Easy For you to Paddle oohhh yaa i forgot one thing the Price was the cheapest on this Website then all other Sites
29 July 2026
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