P Louise Reviews 

162
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional staff, describing them as friendly, helpful, and welcoming, often going above and beyond to make experiences special for visitors. People consistently praise the overall user experience, particularly for events and activities, noting that everything is well-laid out and enjoyable for both children and adults. Many found the atmosphere amazing and the activities engaging, making for memorable visits. However, some customers also noted significant issues with customer service, describing it as unresponsive, unhelpful, and even shocking when problems arose. Reviewers frequently reported receiving incorrect, incomplete, or damaged orders, with items missing or arriving in poor condition. These individuals often expressed frustration over the lack of assistance and the expectation to bear costs for company errors.

What people talk about most

Product

Customers had ambiguous experiences with product, with some reviewers expressing delight over products like... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, friendliness,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many expressing disappointment... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing disappointment and... See more

User experience

People report positive experiences with user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This visit to Plouise was all that we expected & more. Staff member Amelia, was fantastic, really made us feel welcome & relaxed (which is important for my Niece who has Autism). My Niece had a fan... See more

Rated 5 out of 5 stars

Absolutely MAGICAL!! Excelled our expectations! We only booked the basic package but felt like VIP’s anyway. Amazing value, products and environment. But the team were truly special. From the secur... See more

Rated 5 out of 5 stars

We have visited for the first time. It was a Christmas experience that we attended all the staff were very friendly and welcoming & happy to help us with any questions. Staff extremely helpful and we... See more

Company replied

Rated 5 out of 5 stars

Amazing experience at p Louise .. would recommend ! Really reasonable prices and staff great with all the kids .. came here for my daughters birthday .. special mention to Harvey doing the kids make... See more



Contact info

3.8

Great

TrustScore 4 out of 5

162 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(162)

137 reviews in the last 12 months

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